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Get up to 12% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Very bad and no help at all, Canceled my booking as i was traveling to Holland, never even sent me a email, I was left with no money to live, as I had to pay for a new hotel, customer service told me it your hard luck and we dont care if you sleep on the streets, DONT USE!!!!
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Daviddutch | 04 Apr 2016
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Easy to get cash back.
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Isladudley | 04 Apr 2016
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really good site easy to use the cashback tracks quickly and if you subscribe to the site you get free nights stay also so its win win
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jeanettedaniel | 03 Apr 2016
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Still waiting for cashback from transaction >6 months ago
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Carl507 | 03 Apr 2016
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excellent, quick payout, happy with the service.
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pandabear75 | 02 Apr 2016
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Took 9 months and numerous nudges, reminders etc before they finally paid up.
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muttywhitedog | 01 Apr 2016
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Have used them many time. They always pay the cashback immediately.
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LadyJay | 01 Apr 2016
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Waiting, days, weeks, usually upto 12 months for Cashback fro hotels.com. Now almost none are tracked, need to claim, recalim, reclaim again. In contrast just booked in last hour with Expedia, and cashback is already tracked and pending. Hotels.com used to be good but something has gone seriously wrong, I now have some claims in over many many months, still no response still not tracked. Very very unhappy with them.
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highpeak43 | 31 Mar 2016
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Great choice of hotels,good prices and clear information on hotel location and facilities
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JIMRB | 29 Mar 2016
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Good turn around time. Shame you can't use the cash back for other retailers
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IanCraven | 28 Mar 2016
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i used this merchant a lot when i went travelling & earned a lot of cashback which paid out without any issue 5/5
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briantchapster | 25 Mar 2016
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I had to lodge a claim even though I followed correct procedure. Waited months for cash back.
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Go4bust | 25 Mar 2016
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Terrible at paying out. I have made three separate bookings now and have not been paid for any of them. In total Hotel.com should have paid me £86 in cashback. None of these three claims have tracked at all! Rip-off.
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ally39 | 24 Mar 2016
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Three months later and I'm still missing significant cashback. Will use another hotel website next time.
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RogerBancraft513 | 23 Mar 2016
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Have used this site a lot and am very happy with its cashback
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Bonzai | 23 Mar 2016
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The tracking is terrible - it just doesn’t track ore often than not! ( and its not cookies as used iPhone, iPad, desktop) and it’s all the same!
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Lichlad | 22 Mar 2016
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Got my cashback straight away
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navhalai | 22 Mar 2016
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Alomost a year later and still no cashback from two transactions - very poor service
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CAKirkwood | 22 Mar 2016
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Very slow in confirming stay and paying cash. Waiting for one claim since October 2015 and still not payable!!
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wjones10071975 | 22 Mar 2016
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Nearly five months to get cash back. No sure I'll bother next time......
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rics007 | 22 Mar 2016
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great cashback and was fast and easy
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champers | 21 Mar 2016
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A hit and a miss sometimes they pay up sometime not
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parkhead41 | 21 Mar 2016
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Absolutely terrible!! I have been waiting almost a year for cashback! Have raised support requests but takes forever and have yet to get any explanation. Would never use them again.
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PantsMan | 21 Mar 2016
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