BT Broadband - New Customers Cashback

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Terms & Conditions and other useful information
  • What will stop me getting cashback?
    • This offer is not available direct through BT or through BT call centres.
    • Cashback will be declined for BT employees as they cannot claim cashback with their order.
    • Customers moving home and continuing an existing BT contract will not be eligible for cashback.
    • The use of a BT Broadband - New Customers promotional/voucher code not posted and approved by TopCashback, may affect your eligibility for cashback.
    • Using a promotional/voucher code not posted and approved by TopCashback.
  • What else is essential?
    • You must register your BACS bank transfer details with TopCashback before clicking through to BT in order to be eligible for cashback.
    • BT Sport is not a TV package and will not be commissionable.
    • Cashback may only be paid via BACS.
    • If, after you have placed your order via TopCashback, it is necessary for BT to amend the details of your order, you will need to send the new order reference to TopCashback so that your cashback claim can progress.
  • Good to know
    • BT Broadband - New Customers cashback can be earned simply by clicking through to the merchant and shopping as normal.
    • BT Broadband - New Customers Cashback is available through TopCashback on genuine, tracked transactions completed immediately and wholly online.
    • A new customer when taking a broadband offer, is defined as any person who does not currently have BT Broadband installed at their home. They may have a BT line, but not the broadband services. If they have BT mobile contracts they would still be classified as a ‘new BT Broadband customer’.
    • Between 8th August and 15th August 2018 we expericened some tracking issues on the BT program, if you purchased from BT in this time frame and no transaction has tracked yet please submit a customer claim.
    • Customers ordering BT Infinity who already have BT broadband (copper) are not regarded as new customers.
    • BT Reward card is not affiliated with TopCashback and therefore does not affect cashback eligibility
    • If you are logged in to your account, the rates above include a bonus relevant to your membership level; typically 5% for Plus members and 1% for classic. If you are logged out of your account, the rates shown will be the Plus member rates. Please login to ensure you see the relevant rates to your membership level.
    • Cashback is paid for all customers purchasing a brand new package. Existing BT customers who regrade a current package will only be eligible for cashback on the new add-on element, if cashback is offered on the particular product at the time.
    • Cashback rates are subject to change both up and down.
    • Customers that have existing BT line rental but Broadband from another provider are classed as new BT Broadband customers.
    • From time to time information displayed here may be out of date. Please see Topcashback's full Terms and Conditions page for further information.
    • Recurrences on the amount of purchases that can be made while earning cashback may be limited.
    • Cashback will not be given to regrades
    • BT Reward Card ends runs from time to time and is available online only to new BT Broadband customers ordering a broadband package on bt.com. You must claim your BT Reward Card once your broadband is installed and within 6 months of placing your order on bt.com by entering your details on www.bt.com/claimmyreward and must activate the card within 3 months of receipt. Following a successful claim, your card will be sent to the broadband installation address. Offer, BT Reward Card & BT terms apply (www.productsandservices.bt.com/products/bt-reward-card). BT Reward Card is issued by R. Raphael & Sons plc, pursuant to license by Mastercard International Incorporated. Mastercard® and the Mastercard brand mark are registered trademarks of Mastercard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938. Subject to availability.
    • TopCashback customers ARE entitled to BT Reward cards or Amazon/iTunes vouchers when these are running on the site. They are not entitled to other gift cards or additional cashback cheques which are occasionally promoted on other sites for new BT orders.
    • Unless otherwise stated expect transactions for this retailer to appear within 24 hours. Transactions are usually confirmed within a month and should become payable within 60 days after the event date, unless otherwise indicated on the Avg Payment Speed Statistics.
    • Cashback may only be paid on the net value excluding VAT, all other taxes, surcharges and any additional costs such as delivery.
    • If you earn cashback through this merchant, payouts cannot be made by Amazon.co.uk e-Gift Card and British Airways Executive Club and Debenhams e-Gift Card and Halfords e-Gift Card and Love2Shop and M&S e-Gift Card and Nike e-Gift Card and PayPal and Pizza Express e-Gift Card and Ticketmaster e-Gift Card.
  • What to do when
    • Whilst the vast majority of transactions from merchants track successfully, occasionally a transaction may not get reported. If you believe this to be the case, please submit a "Missing Cashback" query within 3 months of the transaction, as we will be unable to chase up claims older than this.
    • Claims for this merchant must be lodged with TopCashback as soon as possible if the sale doesn't track, as these will need be submitted within 3 months of the original transaction date for review. All claims must be lodged with the relevant and correct information.
    • Some merchants may not be forthcoming with untracked cashback. We endeavour to chase untracked cashback but reserve the right to halt enquiries at any time. Please do not make purchase decisions based upon expected cashback as it is not guaranteed.
  • About your purchase
    • Pure card is issued by R. Raphael & Sons plc, pursuant to license by Mastercard International Incorporated. Mastercard® and the Mastercard Brand Mark are registered trademarks of Mastercard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938

BT Broadband - TV & Broadband Packages

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Satisfy all of your streaming, downloading and browsing needs and make great savings with our BT Broadband deals and cashback offers for new customers. Offering a range of broadband packages featuring great inclusive features, you are sure to find the right option for you which ensure you enjoy a superb online experience.

Make the most of the faster download speeds offered by a BT Infinity package and its fibre optic broadband to stream movies, your favourite TV shows and music, or add their TV Entertainment package and BT Sport. Infinity's BT Smart Hub provides the UK's most powerful Wi-Fi signal (versus major broadband providers), benefit from free UK weekend calls and add one of their calls packages.

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The Right Package For You


Whatever your needs, BT are sure to be able to provide the right broadband package for you. Their standard broadband is ideal for online shopping and banking or for watching standard resolution videos if there are never going to be more than one or two people online at the same time. Their superfast fibre optic BT Infinity broadband, however, is the perfect choice for HD streaming, gaming or catching up on your favourite TV programmes as it easily delivers smooth HD video content.

This is also the ideal option if you often find that everyone in your household is online at the same time. If you live in an area where it is available and you choose BT Infinity fibre broadband, you will get a BT Smart Hub, which offers the latest technology and will ensure you have faster Wi-Fi connections in more of your rooms than the latest hubs offered by other major broadband providers.

Whichever option you choose, there is no monthly usage limit, while you will you will also benefit from free BT cloud storage, as well as BT Virus Protect and BT Parental Controls, inclusive UK weekend landline calls and Call Protect, which prevents nuisance calls. Unlimited Broadband will provide speeds up to 17Mb, while with Unlimited Infinity 1, this goes up to 52Mb. Choose Unlimited Infinity 2, meanwhile, and you will get speeds up to 76Mb.

It is easy to switch to BT - just choose your broadband package and they will manage everything for you. They will aim to switch you within two weeks, or you can choose a later date. It should only take about 30 minutes and you can connect the hub yourself.

BT Broadband Features
  • TV and Broadband Packages
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BT Broadband FAQ
  • Is BT Broadband Any Good?

      BT’s Smart Hub is packed with impressive technology which can give you faster Wi-Fi connections in more rooms. If you live in an enabled area, you can opt for BT Infinity fibre broadband, which will allow the entire household to be online at once. It is great for streaming, gaming and watching catch-up TV as it delivers smooth high definition video. You can also opt for standard BT Broadband and choose unlimited usage with either.

  • How Much Does It Cost?
  • How Long Does BT Broadband Take To Activate?
  • How Does BT Broadband Work?
  • How Do I Switch To BT?
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About BT Broadband - New Customers

NEW CUSTOMERS ONLY.

Keep up to speed and earn fantastic cashback rewards with these BT Broadband offers. With award-winning broadband, a range of packages and loads of inclusive extras, get a better broadband experience with BT Broadband. Find top deals on BT Broadband and BT Infinity and get great download speeds.

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