Get up to £130.00 of your purchase back when you shop with BT Broadband - New Customers Join TopCashback Free

Get up to £130.00 of your purchase back
when you shop with BT Broadband - New Customers

BT Broadband - New Customers Reviews

Reviews and experiences from TopCashback members who have shopped with BT Broadband - New Customers. Log in to review

BT Broadband - New Customers Reviews
	Did not complete I went all the way through the process to be told there was an error and to call
	Robmcl3625 \| 29 Nov 2024 Report Abuse
	You won't get the cashback if you want broadband with a phoneline! We got a long way through the online process to the point where the phone line was to be set up and at that point you have to ring them. Then the process starts again so you won't get the cashback as it's finalised over the phone. There was absolutely no way of completing the process via the Topcashback site. We had to forego over £110.
	MRich26 \| 26 Nov 2024 Report Abuse
	Cashback was payable within days! The whole process from ordering, activation of service and payable cashback was effortless. Really impressed with whole customer experience.
	SeanOD \| 12 Oct 2024 Report Abuse
	BT was easy to order from and they were excellent in communicating. cashback was so quick was showing as pending straight away and could cash outs a week later.
	punj27 \| 28 Jun 2024 Report Abuse
	Quick pay out We earnt £95 as a new customer. This was paid out within three weeks, quickest one we’ve had yet!
	Charlotte305 \| 27 Jun 2024 Report Abuse
	10 months and still no further forward I placed the order and was connected last May, the cashback was wrongly declined and has now been sat as a manual claim for 10 months. I have tried discussing this matter with TopCashback but don't ever get anything other than being fobbed off. It's wrong that attractive amounts of cashback are allowed to influence your decision for an ISP and then things go wrong and you're without what was promised. This needs sorting out and fast.
	ktulu1983 \| 30 Apr 2024 Report Abuse
	Received, Easy to complete Signed up for broadband. Really easy to complete. Very happy with my service
	KirstieMiss \| 25 Apr 2024 Report Abuse
	Not received payment This one is ridiculous. I completed this offer on 7th August 2023 and it's still pending. It says in the information tab that topcashback last received payment from BT in January 2024 for purchases in December 2023 so what the hell happened to mine from 6 months ago. I contacted support a few weeks ago and got the usual response saying timescales are only estimated and we will chase it up, as they always do. That response about timescales is completely irrelevant considering they received payment for December purchases last month, therefore most definitely would have received payment for the preceding months before that. Ridiculous.
	Kymmy \| 13 Feb 2024 Report Abuse
	Good service Good service and stable network
	geolauch \| 09 Jan 2024 Report Abuse
	Cashback not reach payable le I'm really not happy it's been over 8 weeks now still not reach payable
	Charlotte2212 \| 30 Dec 2023 Report Abuse
	good service and quality high speed
	Chung CL \| 17 Nov 2023 Report Abuse
	Cash back I referred my friend and she ordered BT. I'm really surprised that I got £90 cash back in total.
	Vidyajyothi \| 13 Nov 2023 Report Abuse
	No cashback due to BT changing installation date Was expecting £100 cashback as a new broadband customer. BT Openreach didn't show up for the installation resulting in them cancelling and re-creating the order (with a new reference number) with a new installation date. Cashback was then declined with the reason: “order cancelled, returned, or refunded”. TopCashback support unable to assist and suggested I closed the claim after 12 months. Disappointing that such large retailers are allowed "exclusive" deals on here that absolutely influence a customer's purchasing decision, but then allow cases like this to fall through the cracks without proper review.
	whyth0 \| 29 Oct 2023 Report Abuse
	Very poor BT did not honour the cash back and took several months to connect the broadband.
	Nigelr21 \| 27 Oct 2023 Report Abuse
	5 months down the line… Ordered new broadband from BT in May, cash back was declined with no good reason, a manual claim was submitted. It is now October and I am yet to get any further update. I have sent 3 nudges to Top CashBack and still have no resolution. Really has marred the experience of joining BT.
	ktulu1983 \| 05 Oct 2023 Report Abuse
	good service good service
	Vanes Chui \| 24 Sep 2023 Report Abuse
	Bt Wi-Fi I got cash back off getting my bt Wi-Fi through too cashback
	Ellenjane16 \| 11 Sep 2023 Report Abuse
	Cash back wrongly denied Took a full fibre (900mb) package. Cashback tracked and broadband was installed without issue. Checked TopCashback and found my cashback has been denied with no explanation. Sent a dispute in straight after and still not had a reply after almost 1 month.
	joe_safc \| 22 Jun 2023 Report Abuse
	Cash back reward Easy and simple to get cash back. Pleased cash back was an option.
	Ambre McMinn \| 19 Jun 2023 Report Abuse
	Quick! Very easy and paid out way quicker than I thought it would be!!
	lebobbles \| 16 Jun 2023 Report Abuse
	Cashback declined for no reason I have just had my BT Broadband cashback declined even though I fulfilled all the terms as a new customer, thankfully the installation is not due for another 9 days so I will cancel. Be aware everyone.
	IggyT \| 23 May 2023 Report Abuse
	declined even though i have them as my broadband! scammers signed up via tcb and got the fiber option. Just checked account and noticed declined even though they are now my supplier!
	jafer2 \| 09 May 2023 Report Abuse
	fab! Cashback tracked and paid out when estimated - also great service from bt , brilliant speeds and good value :)
	Kirstar \| 02 May 2023 Report Abuse
	great company great services always happy to help thank you
	middles1954 \| 27 Apr 2023 Report Abuse
	Disappointed! After taking out a new contract with BT the total cashback shows as £0. Not impressed at all!
	Froudy1 \| 01 Apr 2023 Report Abuse

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