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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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My cashback was cancelled without reason...Very dissapointed!
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INA | 19 Jan 2012
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Wide variety of choices given and its easy to use
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hoylehome | 19 Jan 2012
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The site was easy to use and understand and clearly showed all the options for hotels available in the area. Check out was easy - unlike Expedia - I tried 10 times to check out without succeeding - then I went to this site and did it straight away!
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2608743501 | 16 Jan 2012
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Quick and easy to book with hotels.com but be aware of extra charge included. At time of booking I was charged extra £26.80 and on quering this, was told it was due to over-occupancy but this was incorrect. Hotels.com customer service rang the hotel then called me back to advise the charge was incorrect & I got a refund straightway. Will certainly use them again
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geribaby | 08 Jan 2012
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TERRIBLE, AVOID - have used hotels.com 6 times now - NEVER receive payment and all claims are "waiting for merchant".
Will not use again
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barneyb123 | 03 Jan 2012
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Had to chase for cashback and still waiting for confirmation from an order placed in November
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fugrat | 21 Dec 2011
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Note, if you use a discount voucher they don't give cashback! And when you don't use a voucher, they still try to get out of giving cashback. Evntually I did recieve it from them, but it was an uphill struggle ...
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ozhassan | 19 Dec 2011
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The transaction tracked OK and was showing up soon after the online purchase. Then, some weeks later, the amount payable turned to zero as it got to the payable status. I contacted topcashback and they investigated. Eventually the transaction was tracked down again and matched (after I had to supply proof - it was already stated in the transaction details through order number etc). Finally, months later, the transaction is showing up again ... but is right back at the first stage once more. Not impressed.
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| 14 Dec 2011
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Cashback did not track initially but a short while after a claim was submitted a generous amount entered my "pending" column. Hope to receive this eventually
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lesantrobus | 07 Dec 2011
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I was unable to print a vat receipt, therefor could not claim back my expenses for a business trip.
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chris99 | 02 Dec 2011
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Failed to track and no payment
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MichaelRD | 27 Nov 2011
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Am I the only one with problems?
This tracked quickly and correctly, then a few days before my stay it went to £0. More then two weeks later still no progress.
I intend booking another hotel today but will use another company until this is resolved.
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welshdragon9 | 21 Nov 2011
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I have received nothing. The hotel visit was back in August, estimated date was 30 Sept. I see from other feedback they are normally good at paying. Not sure what's happened here!
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TopcashSGF | 17 Nov 2011
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Excellent tracked very quickly
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Joanne_McCourt | 17 Nov 2011
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Had to chase them to track the cashback, but it was then received quickly
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JoAnnH | 11 Nov 2011
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Tracked quickly and a good extra perk
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Koochie | 05 Nov 2011
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They took a vvery long tiume to eventually find the booking, and ultimately payout.Expedia much better.
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audmik | 02 Nov 2011
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Made 2 transactions on Hotels.com, one of which didn't track and the other tracked quickly but changed to 0 not long afterwards. Had to submit cashback claims and am waiting for Topcashback to sort it out. The site offered good rate of cashback but I wasn’t impressed with the procedures.
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792022633 | 31 Oct 2011
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Cashback reverted to zero, but eventually paid out after I queried it.
BUT!!! I paid £67 for a twin room, only to find on arrival at the hotel that their rate was £35.10. £32 therefore went to hotels.com. So ALWAYS ring the hotel directly first.
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480566858 | 30 Oct 2011
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