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Get up to 11% of your purchase back when you shop with Hotels.com Join TopCashback Free
Get up to 11% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review
Hotels.com Reviews
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I purchased a couple of hotel rooms. The purchase failed to track. Then I found them much cheaper on lowcostholidays. Hotels.com have a price match guarantee but they refused to match the lower price. So I cancelled the booking and booked them at the cheaper site.
  noelbuxton | 15 Aug 2011 Report Abuse
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Be careful my cashback even though it was tracked as £4-45 has become payable as £0. Not a very dependable company.
  Mapsion | 13 Aug 2011 Report Abuse
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Cashback tracks quickly, the added bonus of free nights earned after qualifying stays is a bonus! Have received several payments from this retailer now so happy to recommend and use again
  Debbiem25 | 10 Aug 2011 Report Abuse
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very good service, would definitely use again
  dawna | 08 Aug 2011 Report Abuse
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Great level of cashback which ensures my continued use of this site. Tracked and payable promptly.
  Rikster | 23 Jul 2011 Report Abuse
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Tracked quickly, great value so just hope hotel is equally good!
  JillScott | 21 Jul 2011 Report Abuse
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excellent rate
  gazza_w_c | 19 Jul 2011 Report Abuse
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To Paula s! U are better with no discount at the loyal loyality discount would balance it?!
  superlocum | 14 Jul 2011 Report Abuse
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We got a good cash back and the hotel we wanted at a good price.
  Charli_M | 13 Jul 2011 Report Abuse
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Very slow to track and I have had to raise a claim every time to get my cashback. Transaction not confirmed after a month, but I know this can take longer.
  didierlarcher | 09 Jul 2011 Report Abuse
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Be careful when using discount vouchers. I used a discount code for 10% and my cashback changed to zero for that particular transaction with Hotels.com. It was still a bigger saving than the cashback on offer so still a good deal but if a lower value discount code has the same effect then obviously that would not be good. Still waiting for my other transaction (without a discount voucher) to come through so I will report back later
  PaulaS | 05 Jul 2011 Report Abuse
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Totally ecstatic with whole thing - great hotel prices, discount code that was recommended worked, and fab cash-back rate tracked straight away - time will tell of course if cash-back appears but I am always optimistic and haven't been let dowm yet.
  Borisdog | 03 Jul 2011 Report Abuse
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Tracked quickly. Good cashback rate
  vastlordelk | 29 Jun 2011 Report Abuse
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Regularly use Hotels.com I have booked over 50 nights in the last year and earning 5 free hotels stays. Remember to sign in to the hotels.com site every visit or you might book and not receive any welcome rewards. I have had 2 tcb non tracks in that time, the first was sorted out very quickly the second i am waiting on now.
  | 27 Jun 2011 Report Abuse
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I did not use a voucher code. I use a separate browser for my TCB purchases (to ensure no tracking problems). I did pay full. I did complete the stay. I do have proof of stay and payment in full. Result = Zero cashback.
  | 19 Jun 2011 Report Abuse
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Very difficult to tell whether use of codes will result in cashback being paid. My experience with a few bookings has been mixed. Sometimes you get cashback. Sometimes you don't - ie. cashback becomes zero when it becomes payable, with explanation being that I've used a voucher code.
  Zana711 | 16 Jun 2011 Report Abuse
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Good cashback and retailer. Confirmed reasonably quickly, not payable yet. Would recommend and use again. Price promise is really good.
  jjshopper | 16 Jun 2011 Report Abuse
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Did not receive cashback although Top Cashback did submit request.
  Pinzerino | 01 Jun 2011 Report Abuse
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No issues, tracked quickly, yet to be confirmed our paid out though so time will tell.
  bobbibrowngirlie | 29 May 2011 Report Abuse
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Tracked so far.
  Jimmy_J | 20 May 2011 Report Abuse
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Had to submit a manual claim but didnt take long after to track.
  kat_123 | 17 May 2011 Report Abuse
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great rate of cashback, tracks same day. Hoping this one pays out ok with the problems! No more expensive than booking direct with hotel.
  suza | 15 May 2011 Report Abuse
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Excellent and efficient service from one of the best Hotel search engines on the web. I have used Hotels.com on a number of occasions and am delighted that they offer their services through TopCashBack. Well worth booking that trip away!
  Parchester | 13 May 2011 Report Abuse
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Booked hotel in March, didn't track at all til May after submitting missing cashback claim! Have since booked other holiday hotel in May, and no sign of that tracking either. Probably will have to submit another missing cashback claim for this merchant. What's the problem??? It's so frustrating.
  katherine_wills | 13 May 2011 Report Abuse
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Initially tracked fine but then put back to zero...for no reason. As the break is shortly I was almost tempted to cancel and re-book seeing that there is a bigger discount promotion on at the moment. I have submitted a claim and will see what the outcome is.
  Dragonflies | 12 May 2011 Report Abuse
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