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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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I was unable to print a vat receipt, therefor could not claim back my expenses for a business trip.
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chris99 | 02 Dec 2011
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Failed to track and no payment
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MichaelRD | 27 Nov 2011
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Am I the only one with problems?
This tracked quickly and correctly, then a few days before my stay it went to £0. More then two weeks later still no progress.
I intend booking another hotel today but will use another company until this is resolved.
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welshdragon9 | 21 Nov 2011
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I have received nothing. The hotel visit was back in August, estimated date was 30 Sept. I see from other feedback they are normally good at paying. Not sure what's happened here!
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TopcashSGF | 17 Nov 2011
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Excellent tracked very quickly
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Joanne_McCourt | 17 Nov 2011
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Had to chase them to track the cashback, but it was then received quickly
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JoAnnH | 11 Nov 2011
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Tracked quickly and a good extra perk
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Koochie | 05 Nov 2011
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They took a vvery long tiume to eventually find the booking, and ultimately payout.Expedia much better.
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audmik | 02 Nov 2011
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Made 2 transactions on Hotels.com, one of which didn't track and the other tracked quickly but changed to 0 not long afterwards. Had to submit cashback claims and am waiting for Topcashback to sort it out. The site offered good rate of cashback but I wasn’t impressed with the procedures.
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792022633 | 31 Oct 2011
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Cashback reverted to zero, but eventually paid out after I queried it.
BUT!!! I paid £67 for a twin room, only to find on arrival at the hotel that their rate was £35.10. £32 therefore went to hotels.com. So ALWAYS ring the hotel directly first.
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480566858 | 30 Oct 2011
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Really good amount of cashback, tracked very quickly. Also Hotels.com offer 1 night free after ten nights booked if you sign up.
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milkmaid | 26 Oct 2011
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They offered cash back. I prepaid and they gave me the cash back. A few days later i realised they had taken it back for no reason and no notification. I had to raise a claim and claim it back. Clearly a con?
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| 22 Oct 2011
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Excellent deal - quick acknowledgement of the transaction.
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northjohn | 20 Oct 2011
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A very good rate of cashback compared to competitors and it was recorded almost immediately I completed the transaction.
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Booties | 19 Oct 2011
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A very good cashback for booking a hotel. I'm still waiting for 1 of my 4 bookings to be ratified, but I'm sure TCB will sort this out in their usual efficient way. Will use again.
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Padraig | 18 Oct 2011
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ALL in all a good experience
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Porsche928GT | 11 Oct 2011
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Great merchant, cashback confirmed within hours.
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JamesDawson | 11 Oct 2011
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Have had to claim multiple times for the same transaction and it's taking a lot of pushing for Hotels.com to pay up. I have also unfortunately had the chance to speak to their customer service who had not passed on my reservation details to the hotel and had me waiting on the hotel reception for over an hour.
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saad_awal | 08 Oct 2011
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i visted this site to book a 2 day stay in blackpool i paid in full at time of booking it trackjed straight away but then when confirmed it went to o then payed o ;i have now put enguiry in so not happy as i did pay£120 pound to get nothing back
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mckenzie | 06 Oct 2011
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Be careful - hotels.com have just rejected completely valid cashback claims from me. Although Topcashback's systems recognised the transactions immediately, the claims have been rejected with no reason given. :-(
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ajm218 | 05 Oct 2011
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I booked with these due to the amount of cashback i would recieve, in the end it worked out it was the cheapest hotel i could find for the area i was staying if i got my cashback, i got my pending cashback of around £6 and now its £0.00!! Its a con!
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katy182 | 03 Oct 2011
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high cash back product. havent stayed yet so cannot comment on quality
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2508aom | 21 Sep 2011
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competitive prices and often have additional voucher codes.
JUST A WORD OF CAUTION - its worth double checking their accomodation description against the actual booking. I booked an all inclusive stay but my actual booking voucher showed as b & b only. when i queried this i was told AI would actually cost more although their site didnt back this up. I cancelled my booking and I booked AI elsewhere for less. However I have booked again with them on severel occasions and alls been fine.
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ballans | 20 Sep 2011
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