Sorry, failed to report abuse. You may have exceeded the maximum limit of reports allowed, or not be signed in.
Thank you, abuse has been reported against this item and brought to our attention.
Get up to 12% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
Log in to review
|
Hotels.com Reviews
|
|
|
Never had any trouble with hotels or cashback. A+++++++
|
|
| |
peteconlon | 07 Mar 2013
Report Abuse
|
|
|
I'm not sure about Hotels.com. Their cashback has been a hassle a couple of times and they have also sent me a discount voucher with the most restrictive small print. I didn't check the small print until after the discount wasn't honoured... it all seemed a little, er, slippery!
I don't think I'll use them again.
|
|
| |
amcdonald1961 | 02 Mar 2013
Report Abuse
|
|
|
Tracks well, and easy to book and manage hotels all online and great reward system, I always use Hotels.com when possible.
|
|
| |
trevrobwhite | 25 Feb 2013
Report Abuse
|
|
|
Excellent site. I always book my hotels through them now!
|
|
| |
btnor | 23 Feb 2013
Report Abuse
|
|
|
Not eligible for cashback for no apparent reason. Will not be using hotels.com again as plenty others to choose from who do seem to perform.
|
|
| |
Kinningpark | 22 Feb 2013
Report Abuse
|
|
|
Booked hotel in June 2012 - tracked OK - stayed in Hotel Nov 2012 - confirmed - Just gone to payable Feb 2013 !
Long-winded 8 months but happy with outcome!
|
|
| |
sham63 | 21 Feb 2013
Report Abuse
|
|
|
I made a booking back in 20 Oct 12 and expected a cashback of around £27 which went through initially as payment but then disappeared and went to £0! I'm still waiting on topcashback to sort this out, but to no avail. Will definitely not be booking through hotels.com again and I definitely do not recommend them!
|
|
| |
LSL | 18 Feb 2013
Report Abuse
|
|
|
I use hotels.com to book a lot of rooms all over the world and always through topcashback. On occasion a booking may not track but as soon as I put in a claim this is always rectified. Normally bookings track within a few hours and become confirmed/payable soon after the stay (sometimes before if it is a non-refundable booking).
I have never not received a cashback payment for a booking. One word of advice, the cashback rate varies from week to week and can be anything from 8% to 15% so if you are not booking in a hurry then it is worth waiting for a higher rate.
Hotels.com also have their own loyalty rewards so it is like you get double cashback. Their customer service is excellent, the best of any company I have ever dealt with. They will go out of their way to keep their customers happy.
|
|
| |
nikkilorimer | 01 Feb 2013
Report Abuse
|
|
|
Did not track. Sent in a manual claim a few months ago, no response. Still waiting.
|
|
| |
TyelleR | 26 Jan 2013
Report Abuse
|
|
|
Have waited for more than 5 weeks after actually checking out of the hotel that was a) pre-paid b)a no-refundable booking. Still not even tracked. Beginning to think this is a bit of a scam.
|
|
| |
nigelsbox | 24 Jan 2013
Report Abuse
|
|
|
Great website, even better when the cashback promo is 15%! Made about 20 bookings in the last 4 months and maybe 4 of those haven't tracked (could be down to safari/chrome browser use).
Only drawback is length of time to pay out. I have stays from 3 months ago that are still awaiting payable status which seems excessive due to the nature of the product - it's not like there is any chance of the stay being refunded or cancelled after the event?!
|
|
| |
jen_hu9hes | 21 Jan 2013
Report Abuse
|
|
|
I have made two bookings over the last 6 months and each time I have not received my cashback - will not be using them again!
|
|
| |
Curbo | 21 Jan 2013
Report Abuse
|
|
|
all good no problem for me.
|
|
| |
steveb47 | 14 Jan 2013
Report Abuse
|
|
|
Never tracks, takes an age to get paid. Avoid
|
|
| |
Dr_Dil | 13 Jan 2013
Report Abuse
|
|
|
Still waiting for cashback after over 16 weeks!! Booked a hotel then turned up to hotel and no booking was made and no room available!...we were stranded on the isle of wight and all they were saying was sorry there are no rooms! Finally found one over an hour and half on the phone! Terrible service!! Woulda not recommend!! (received £60 back from hotels.com but this was no consolation following the awful experience!).
|
|
| |
| 02 Jan 2013
Report Abuse
|
|
|
Have not received cashback. Have sent through a claim and havent heard anything in a while. Dont think it will be coming through if I have to refer to other reviews. although the booking process with Hotel.com was pretty easy.
|
|
| |
TyelleR | 23 Dec 2012
Report Abuse
|
|
|
I paid for 3 hotel rooms on an offer of 12.12% cashback AND 10% discount posted in July. I received the discount and payment was taken immediately but after the stay Hotels.com has refused to pay the cashback and topcashback seem to be unable to get this for us. My husband also booked 2 rooms on this offer. We are out of pocket by nearly £85 as we had passed the discount on to family.I am extremely disapponted,angry in fact as I feel we have been deceived and,as a previous member has noted, missed out on 5 Reward points from Hotels.com
|
|
| |
Charli_M | 21 Dec 2012
Report Abuse
|
|
|
don't use the 10% discount codes available each month as your cashback will track at 12% but when it becomes payable you gett paid at £0 also you don't get your rewards points.so you are 12% worse off by using the code
|
|
| |
biggysilly | 15 Dec 2012
Report Abuse
|
|
|
My cahsback for Hotels.com never tracks - have to raise a manual claim, which is a shame, as both topcashback and hotels.com benifits go together quite well!
|
|
| |
ClairePolly | 11 Dec 2012
Report Abuse
|
|
|
It now says "Online Booking AT FULL PRICE". Maybe this is just for the current 12% special; maybe not. Loads of prices on the site show up as discounted, so will there be fewer opportunities for cashback from now on?
My two current bookings had tracked at 12% a while ago - they have now dropped to 8%. What a shame.
|
|
| |
lpgm | 05 Dec 2012
Report Abuse
|
|
|
It looks like it's all change with hotels.com cashback. They're now offering 12% for 'Online Booking AT FULL PRICE'. Lots of prices on the site are supposedly discounted though. So does that mean fewer chances to get cashback from now on?
Two current bookings I've got with them, which originally tracked at 12%, have just dropped down to 8%.
What a shame.
|
|
| |
lpgm | 04 Dec 2012
Report Abuse
|
|
|
I'm disappointed in Hotels.com this time (though previous cashback experiences have been good). Hotels.com have a "Price Guarantee" - if you find the same deal cheaper elsewhere then Hotels.com will refund the difference. I booked with Hotels.com but soon after found it was cheaper on Laterooms and so I claimed the (only) £6 difference. Meanwhile my cashback of £35.44 did not track and so far there's been no response from Hotels.com. It's looking like my cashback has been voided because of my Price Guarantee claim. Surely Hotels.com should still pay cashback in this situation, even if they adjust the cashback total to take account of their £6 refund.
|
|
| |
polyglass183 | 29 Nov 2012
Report Abuse
|
|
|
Tracked within half an hour,good rate of cashback (10%)+ chance of a free night.
|
|
| |
gcaine | 28 Oct 2012
Report Abuse
|
|
|
i would never use them again i should have received
9 pounds they paid 0 i think topcash back should not be using them as it was a genuine claim
BEWARE
|
|
| |
dburns | 17 Oct 2012
Report Abuse
|
|
|
Hotels.com have a veyr east to use intertface for finding great bargain stays, add to this amazing customer service and good cash back rates!
Stay 10 nights and get another 1 free also. 3 of us stayed at the holiday inn express for under £30 for all including buffet (all you can eat) breakfast - and the got cashback!
Love it A+++++
|
|
| |
| 06 Oct 2012
Report Abuse
|
ENTER
