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Get up to 11% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	two months past of my stay and didn't even track on my Earnings page. This happened twice and will never use this website.
	parham385 \| 11 Dec 2013 Report Abuse
	Usually tracks and pays with no issues. On the 3 or 4 occasions have submitted a manual claim and seems to work. Good customer service. Have had £750 from this site plus 4 free nights
	Jess_Parkin_BT \| 29 Oct 2013 Report Abuse
	I have used this website many times through top cashback and can't fault it. On only one occasion (being my last claim) did my transaction not track. As this was for a considerable amount (£180) I submitted a manual claim to top cashback and am happy to say this has now tracked and become payable today. Overall I have had £800 back with this merchant and you can also collect free nights so I would suggest you give them a chance.
	Anniebee \| 22 Oct 2013 Report Abuse
	Extremely disappointed! Cashback was declined for no apparent reason (paid in full, trip has been taken, no discount/voucher codes used, fully compliant with conditions). Cashback claim made, and declined again. I will NOT be using this merchant again, there are plenty of others out there who honour their cashback offer!
	gemsey \| 18 Oct 2013 Report Abuse
	Cashback was in the value of £75, (2 hotel used). Tracked, then declined. Rubbish. Don't use!!
	\| 12 Oct 2013 Report Abuse
	First time, recorded the wrong cashback. Imeediately declined and a new, correct, cashback amount recorded. Two weeks later this has been declined. Used Hotels.com before successfully. Have not done anything against terms and conditions. So looks like a shake of the stick to me. Chasing this one up with TCB.
	diki \| 09 Oct 2013 Report Abuse
	I always seem to have problems with payouts from Hotels.com. Tracking failures, refusals, and dragging out of missing claims. These are the only merchant I've ever had to claim for, and that's on a repeat basis. Poor.
	curlycat21 \| 07 Oct 2013 Report Abuse
	Outstanding!! Used Hotels.com many times through TCB - with Cashback tracking quickly and accurately every time!
	Frazz8 \| 03 Oct 2013 Report Abuse
	used hotels.com quite a few times now and always fantastic at paying out also got a free night to take from them also always tracks quickly no problems at all with my bookings..
	steveb47 \| 29 Sep 2013 Report Abuse
	Cashback came thru about 8 weeks after staying in the hotel as promised. Very good site - sometimes beaten on price but not often.
	PeteTheBeat \| 20 Sep 2013 Report Abuse
	Hotels.Com did not credit cashback with no reason given. I will not be using Hotels.com again.
	cribbage \| 10 Sep 2013 Report Abuse
	This offer is too good to be true. 7th March 2013 I purchased 1 week away for 2K @ 10% cashback. Week away was w/c 29th July 2013. Great week away, I checked out using the same card I paid with..Its now 20th August and still no sign of any money and no answer from Hotels.com, and topcashback. I wont use hotels.com again.
	coletivated \| 20 Aug 2013 Report Abuse
	Excellent cash back rate and service, I use Hotels.com all the time now for bith business and leisure. I have only experienced ne problem with them and this was due to me using a disount code. I aways make sure when clicking through to the site I get the tracked box open up, I have received over £500 in cash back in the last two years and have had 7 nights from the welcome points scheme. Excellent - keep up he good work.
	Pordy31 \| 18 Aug 2013 Report Abuse
	No cashback forthcoming and no rewards points either. Not a good experience with hotels.com. Topcashback have been stellar in trying to get them to pay up but hotels.com moved the goalposts. One snotty email winging its way to them now. It's the first and last time I endorse them. It seemed to good to be true and in my case was. Nearly £40 denied for allegedly using another search engine!!! Be careful and clear your history before visiting their site.
	katebra \| 07 Aug 2013 Report Abuse
	still waiting 5 months later to become payable. have not yet taken our break but payed in full on reservation and chose non-refundable booking, so why no payout??
	avemarie \| 06 Aug 2013 Report Abuse
	Booked with hotels.com jan-2012 for stay jul-2012. Completed stay as per their instructions. I am still waiting for their cashback (now jul-2013). Absolutely disgraceful.
	artfuldodger128 \| 21 Jul 2013 Report Abuse
	I now regularly use Hotels.com for business and leisure travel. On the couple of occasions that I had problems with the hotels booked (and it was not Hotels.com fault), their excellent customer service as investigated and responded promptly. Cashback always tracks without any problems.
	fran2112 \| 17 Jun 2013 Report Abuse
	I have now used Hotels.com twice and each time they have refused to pay me any cashback with no relevant reason. This has also happended to a friend of mine. AVOID AT ALL COSTS!!
	Curbo \| 14 Jun 2013 Report Abuse
	It did take a while, 6 weeks after the stay but the cashback has been paid and I cant fault the site , we got a great deal + £148 cashback so very happy, you have to have a bit of patience but they do pay up !
	jaynedales \| 08 Jun 2013 Report Abuse
	Excellent site, hotel prices are competitive and there is a price guarantee thrown in for good measure. I belong to their Loyalty scheme and only had one more night to add but it seems that 'rewards gained' only last 12 months and I was out of time. No probs though, they have always come up trumps and the cashback is a bonus. Tracked promptly.
	jenwrendorset \| 31 May 2013 Report Abuse
	Consistently generous cashback rate! I have recieved over £140 in cashback on hotel bookings and sitting very happily in bank! Recommended.
	gabriellasolis \| 31 May 2013 Report Abuse
	I received a discount code through my e-mails from Hotels.com because I have used them many times. I didn't realise that I wouldn't get cashback if I used their code. I have just booked another holiday away and have found other providers to give discount and cashback. Our advice is be careful when booking as other providers are cheaper.
	Dersmissus \| 28 May 2013 Report Abuse
	Brilliant site. I've use this, through topcashback, whenever I can. 8%-12% cashback depending on the offer, plus the site has a loyalty programme which is the equivalent to another 9% off. They also take all credit cards for no extra cost. And the prices are good anyway. The site works well and they are helpful and the cashback always tracks. It's brilliant!
	nicksbets \| 18 May 2013 Report Abuse
	have used many times, always works perfectly
	alexsas \| 17 May 2013 Report Abuse
	Excellent hotel rates and cashback tracked OK. Became slightly worried after 3 months as the cashback was updated to 'not eligible' status - however - the correct amount became payable a few days later without any intervention from me.
	mmmBiscuit \| 14 May 2013 Report Abuse

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