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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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DO NOT USE THIS COMPANY FOR CASHBACK. This is the second time I have used them and the 2nd time the cashback has been declined. The hotel has been paid in full and I am really annoyed that they have declined again. I will not use this company again
Have raised this with topcash back to pursue this matter.
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deb111 | 06 Aug 2012
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booked a room in october 2011 and still waiting for cashback now even thou it is showing jan 2012
pretty poor really
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| 05 Aug 2012
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Easy to use website and cashback tracks almost immediately - they have some corking deals to boot!
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steamship | 03 Aug 2012
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Very good value for money with top line cash back returns
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herbiesenior | 24 Jul 2012
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Made two separate hotel bookings within days of each other. Neither tracked so had to put in a claim for both. One has now tracked but the other is still be investigated months later.
Also been a month since my stay and I’ve yet to receive payment for the one that has tracked (in the end), it’s just sitting at “confirmed” still.
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RedArrow | 16 Jul 2012
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Very good cashback, received quickly after the stay. Ecxellent service by provider everything in place when we arrived.
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cheerfulchris | 09 Jul 2012
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The website was easy to use and the price/ hotel we booked looked great. However a family emergency prevented us from travelling and, although we had paid over £500 for the hotel, the fact that we did not stop in the hotel negated any cashback due.
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malcdal | 09 Jul 2012
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Brilliant site, so easy to book and good discounts available plus cashback! wow highly recommended.
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archiesmum6 | 08 Jul 2012
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Should have paid me by 12th Feb 2012, now 8th July 2012! Need I say more!
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elj090846 | 07 Jul 2012
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Great company, highly competitive rates, great cashback amount. What more could you ask for? Service? FULL MARKS TOO! Hotels.com ROCK!
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ReflexReaction | 01 Jul 2012
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this webside is good in generally,but the tracked is so slow
I have alrady finished my stay about two month, but the
topcash back have not tracked yet, it was always pending!!!
I don't why?
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| 30 Jun 2012
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Normally a great merchant but has been very slow with my cashback of late.
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ianell | 29 Jun 2012
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Really quick to register initial transactions but it takes a while to get the cashback paid out.
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| 29 Jun 2012
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so easy to use, great service will be useing it a lot more
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| 27 Jun 2012
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Have used this website 3 times so far, always tracked by next day and should pay out after stay complete. Excellent prices on their website plus lots of 10% discount codes and cash back makes it unbeatable value.
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747flyer | 20 Jun 2012
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Quick to track and turned into payables really quickly would recommend top cash back to everybody, karen
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karen_pickersgill | 10 Jun 2012
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The whole experience with using Hotels.com has been excellent. Cashback tracked quickly on all three of my bookings, and has become payable less than 2 months after the stays were completed.
I would recommend booking through them, as they also have excellent rates.
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bjh_101 | 07 Jun 2012
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This website may offer high cashback but be warned they do not pay out. I am still waiting for cashback from 2 stays taken last October and TCB have been zero help chasing for me. Very unhappy customer and wish I knew this before I booked!!
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toogie | 28 May 2012
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Still waiting for my cashback of almost £50 from 2 bookings made last October. This was due for payment mid January!! TCB I have already logged an enquiry, please can you sort this out?
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toogie | 16 May 2012
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I used Hotels.com on 24 April to book a room prior to buying tickets for an event in Weston Super Mare 4th - 7th May. On the night before I was going to travel I was emailed that the hotel would not take my reservation and to contact hotels.com urgently. As this was a very large popular event the town was very busy and the only accomodation that I was offered as an alternative was what I had already declined when researching the trip (poor ratings). Without my agreement Hotels.com then cancelled my reservation and told me that there was nothing they could do. This left me in the position of either travelling 300 miles with no accommodation or cancelling the whole trip and losing the cost of the event tickets and kennel fees for my pets totalling £120. As I was travelling by motorcycle I would not even have the option of sleeping in a car so I was forced to cancel. If you do use this company I suggest you check direct with the hotel to confirm you DO have a room.
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| 06 May 2012
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Purchased hotel in Feb, as at May not even acknowledged despite numerous emails. Seduced by bonus cash back for time limited period. Hotel purchased was same cost elsewhere, but the Hotel.com cash back was the draw. To date - nothing just "waiting for merchant" on claim. Avoid like the plague
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The_Rocket_Man | 06 May 2012
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Purchased a hotel at a time of a special extra cash back offer in Feb. To date no response, no acknowledgement and no cash back in sight. Nudges sent, but no joy. Hotel was available at same cost elsewhere, but I was seduced by cash back on offer - wish I'd had gone elsewhere. Won't use this merchant again
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The_Rocket_Man | 22 Apr 2012
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Really good experience, exceptional cashback offer along with savings on hotel booking. Would recommed or use again for other planned trips throughout year for stays in top hotels for less.
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v400pam | 21 Apr 2012
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Avoid this if you can. I have used 5 times in last two months and it has only tracked ONCE.
When you place a claim the new regulations are that they will only process it AFTER you have been on your holiday, so prepare to wait many months.
Very disappointed (not had any trouble with any other companies tracking!!)
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niktheguru | 21 Apr 2012
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