Get up to 12% of your purchase back when you shop with Hotels.com Join TopCashback Free

Get up to 12% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	16 weeks since the visit (November) and STILL waiting for payment. Doesn't bode well for the hefty future amounts that are also soon to become due...
	BetterStills \| 04 Apr 2014 Report Abuse
	I had no problems with the booking (hotel) itself. But I had to manually submit a cashback claim, and it is still "waiting for merchant" after I bought it back in July (for a stay in August 2013). I've sent nudges. That's about 7-8 months! Not impressed!
	medaala \| 28 Mar 2014 Report Abuse
	Used Hotels.com for 2 separate bookings and neither was either tracked... May have to wait months for the follow up. Disappointing as its a large cash-back sum
	jjsatchi \| 18 Mar 2014 Report Abuse
	Still waiting for cashback from November last year. Infact they are still pending. Not even confirmed. Bad. :(
	\| 13 Mar 2014 Report Abuse
	Hotels.com use to be good eventhough a little slow with cashback payments. However, since november last year, I havent had any payable amount from them. There's about £100 still not payable. Which in turn has resulted in the above scores.
	\| 04 Mar 2014 Report Abuse
	still waiting after 5 months!
	\| 27 Feb 2014 Report Abuse
	I have used hotels.com numerous times for short stays and recently 5 seperate stays all declined cashback for no apparent reason. Others still not confirmed months after the stay is completed. Not worth the hassle in my opinion.
	\| 23 Feb 2014 Report Abuse
	One of, if not the best to deal with on here. Cashback tracks almost instantly any pays very quick after your stay. Plus they have a rewards scheme... stay 10 nights get one free.
	paulhayden \| 18 Feb 2014 Report Abuse
	Sometimes does not pay the correct amount but always pays something 5 stars. Tried expedia weeks ago which still has not tracked.
	slowcookerking \| 09 Feb 2014 Report Abuse
	Very poor. Foul play and cheats. Declined a completely fair cashback of £210 - I out of principle will never use hotels.com again and shame on topcashback for allowing a retailer to manipulate what cash backs they pay.
	ashleyclev \| 04 Feb 2014 Report Abuse
	Booked in July 2013, stayed August 2013, tracked immediately but still waiting for cashback in February 2014. Not very good and may not use them again.
	Mapsion \| 01 Feb 2014 Report Abuse
	Excellent cash back and quick to pay out
	billyboy123 \| 24 Jan 2014 Report Abuse
	tracked straight away and have since been on holiday and have had cashback payment of over £60, Excellent company to book a holiday with.
	gsjnd \| 21 Jan 2014 Report Abuse
	I have stayed dozens on nights/times through hotels.com in the last few months and only one has tracked! Now I have to submit missing claims - time consuming and annoying. I will revert to bookings.com
	Epsomdean \| 20 Jan 2014 Report Abuse
	Tracked at wrong amount, declined, tracked at right amount, then later declined. Raised a ticket which just fizzled out without any feedback. I did this one "to the book". The only thing is that I may have used them previously and somehow they knew this... anyway it's not guaranteed.
	diki \| 17 Jan 2014 Report Abuse
	Bad experience with Hotels.com: booked a one night stay and received confirmation email stating "Your booking is guaranteed...". Then, 3 days before our hotel stay we received an email to say that the booking had not gone through. They offered to rebook - at current rates (ie £40 more expensive per night than when I originally booked). Pretty annoyed.
	mmmBiscuit \| 15 Jan 2014 Report Abuse
	Not had any problems, tracks fast, no problem with payouts
	DannyK \| 16 Dec 2013 Report Abuse
	two months past of my stay and didn't even track on my Earnings page. This happened twice and will never use this website.
	parham385 \| 11 Dec 2013 Report Abuse
	Usually tracks and pays with no issues. On the 3 or 4 occasions have submitted a manual claim and seems to work. Good customer service. Have had £750 from this site plus 4 free nights
	Jess_Parkin_BT \| 29 Oct 2013 Report Abuse
	I have used this website many times through top cashback and can't fault it. On only one occasion (being my last claim) did my transaction not track. As this was for a considerable amount (£180) I submitted a manual claim to top cashback and am happy to say this has now tracked and become payable today. Overall I have had £800 back with this merchant and you can also collect free nights so I would suggest you give them a chance.
	Anniebee \| 22 Oct 2013 Report Abuse
	Extremely disappointed! Cashback was declined for no apparent reason (paid in full, trip has been taken, no discount/voucher codes used, fully compliant with conditions). Cashback claim made, and declined again. I will NOT be using this merchant again, there are plenty of others out there who honour their cashback offer!
	gemsey \| 18 Oct 2013 Report Abuse
	Cashback was in the value of £75, (2 hotel used). Tracked, then declined. Rubbish. Don't use!!
	\| 12 Oct 2013 Report Abuse
	First time, recorded the wrong cashback. Imeediately declined and a new, correct, cashback amount recorded. Two weeks later this has been declined. Used Hotels.com before successfully. Have not done anything against terms and conditions. So looks like a shake of the stick to me. Chasing this one up with TCB.
	diki \| 09 Oct 2013 Report Abuse
	I always seem to have problems with payouts from Hotels.com. Tracking failures, refusals, and dragging out of missing claims. These are the only merchant I've ever had to claim for, and that's on a repeat basis. Poor.
	curlycat21 \| 07 Oct 2013 Report Abuse
	Outstanding!! Used Hotels.com many times through TCB - with Cashback tracking quickly and accurately every time!
	Frazz8 \| 03 Oct 2013 Report Abuse

1...103 104 105 106 107...136 View: 25 50 100

Navigation

Cashback

Reviews