Get up to 11% of your purchase back when you shop with Hotels.com Join TopCashback Free

Get up to 11% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Transactions always track and then get declined for no apparent reason. Do not expect to actually get the cash back.
	bfreeman \| 19 Nov 2014 Report Abuse
	Booked with this website a few times and am just reviewing my cashbacks from Jan 2014 - and I'm learning that all have them been declined. These would have been genuine stays and I even have a note that so and so stay was going to offer this much as cashback was tracked. I wouldn't use Hotels.com again!
	nayanayan \| 10 Nov 2014 Report Abuse
	Hmmm......not sure about pricing situation. Looked at price updates for a Hotel on Tripadvisor and good rate showing through Hotels.com Clicked the link and price quoted seemed reasonable. Logged into TopCashback and went through the link to Hotels.com and price is over £30 more expensive than going in direct.
	cyl1690 \| 08 Nov 2014 Report Abuse
	Normally tracking instantly, less than an hour. The claim is working well too. Great!!!
	kuku555 \| 07 Nov 2014 Report Abuse
	This merchant has a good rate and tracked quickly, but then they took over 6-months to pay out. I think this is a long time to wait for a payout and I would have to think twice before using them again.
	NSEtele \| 22 Oct 2014 Report Abuse
	I was refused cashback of £9.90 12 months after appealing against the cashback refusal and 14 months after the hotel stay which logged immediately. The grounds given were that I not booked straight after the transfer from topcashback, which I don't think is the case, but is hard to argue with so long after the event. In fairness I should say that claims amounting to £24 have been paid previously.
	donalm \| 21 Oct 2014 Report Abuse
	Can't fault Hotels.com - generally the cheapest rates online (and they'll price match if they aren't), really good customer service (refunding a non-refundable stay due to bad weather), Welcome Rewards (they give you an average spend of 10 nights of stays as a gift voucher for a future stay) and consistently high level of cashback that always tracks and pays out.
	andyfish \| 04 Oct 2014 Report Abuse
	Very very slow at paying out. Transaction with Hotels.com in January. Cashback finally processed through topcashback after being chased up in October. Avoid!
	Tom_Coulter \| 02 Oct 2014 Report Abuse
	Hopeless at paying out. I paid and stayed at a hotel in January 2014. I booked through hotels.com. The cash back was confirmed in late spring but no pay out...until I complained to topcashback in October (that's 9 months after I completed the transaction). Bless them, topcashback quickly paid the cash back to me themselves given how poor hotels.com has been at (not) paying up. I shall AVOID hotels.com for hotel bookings in the future. So, my thoughts are big respect to topcashback and a thumbs down for hotels.com.
	Tom_Coulter \| 01 Oct 2014 Report Abuse
	Used to be great with Topcashback which was I used them, but now ridiculously slow. Still waiting on payment for a stay in May 14, and it's now Oct 14. Plus getting the occasional decline for no obvious reason. Will use a different supplier from now on.
	siwatkins \| 30 Sep 2014 Report Abuse
	Cashback used to track without fail. The last 3 occasions, it didn't track, but I did a support ticket, and 2 out of the 3 have been confirmed/payable. The 3rd one was declined - I have no idea why, other than it may have been because 1 or my 3 nights stay was using a 'welcome reward' free night. Therefore if you are wanting to use a 'welcome reward' night, I advise you to book that night separately. 10% cashback is good though when you get it, and welcome rewards on top of that is even better.
	pinkzebra \| 16 Sep 2014 Report Abuse
	First transaction tracked with hotels.com - subsequent ones didn't and am still waiting from April 2014 to get a response from the retailer for a two week stay in Florida. Have since moved to another provider for my hotel needs as a result.
	toocheeky \| 04 Sep 2014 Report Abuse
	A complete waste of time. The cashback tracked almost straight away but, after waiting six months, I was told it had been declined. I chose to book with Hotels.com over other accommodation websites because of the cashback deal but I have learnt my lesson and won't be using it again.
	eddy_the_owl \| 03 Sep 2014 Report Abuse
	VERY slow! Good % cash back! but still pending 8 months after my hitel booking. This is not good service! What a shame from such a good website
	dlmullan \| 23 Aug 2014 Report Abuse
	Hotels.com declined my cash back because the hotel I booked (Millennium in Gloucester Road, London) moved my booking to their inferior hotel annex next door. The whole experience was sneaky and I was left feeling totally let down by both the hotel group and the booking site.
	\| 10 Aug 2014 Report Abuse
	Hotels.com cashback is terrible - having an awful time trying to claim some money back from them. They no longer track, when i raise claim they do not pay the correct amount. i have about 10 unclaimed cashbacks from hotels.com - some dating back from 2013. Not happy with this at all - I recommend do not use!
	mattyb1989 \| 07 Aug 2014 Report Abuse
	One declined cashback claiming TCB were not the identified referrer and another one not tracked and now has to be submitted manually. Will not use again. Seems a recurrent theme in the hotels industry that cashback very rarely tracks when I very rarely have problems with ticket-booking sites or other more reputable websites. Should not be trying to mislead customers to book with you if you can't stick to your end of the bargain. Absolutely disgusting.
	bgenm \| 30 Jul 2014 Report Abuse
	Sits pending for a few weeks after your stay, then stays confirmed for a few more weeks after that, but in the end it's always paid for me.
	kunalb \| 28 Jul 2014 Report Abuse
	spent 700 quid and received nothing in return. thats 8 months i have been waiting. Boooo Hotels.com. have been nudging with no avail, will no longer be using this service
	jamienokia1 \| 14 Jul 2014 Report Abuse
	I have been booking on hotels.com via TopCashback for years. The level of cashback is always an incentive, it always tracks and the payment always goes through. Highly recommended.
	Rikster \| 14 Jul 2014 Report Abuse
	Booked and stayed in February 2014, cashback didn't track and despite raising a claim I am still waiting, very annoyed as they are still advertising 10.5%, but I wouldn't book with Hotels.com again
	ijcrossan \| 27 Jun 2014 Report Abuse
	Not happy - Been waiting for months for my cashback from these guys now, all of the stays have been completed sent several nudges but nothing is happening. At first hotels.com were great with paying cashback, getting nothing now. I hope this changes!
	mattyb1989 \| 12 Jun 2014 Report Abuse
	Not sure why but the last 3 purchases have not tracked at all previous experience was very good not sure why this has changed....
	MunkyPete \| 08 Jun 2014 Report Abuse
	I have booked two separate orders with Hotels.com through Top Cash Back in the last 6 months (one in December, one in January). One of these bookings was successfully tracked but has not been confirmed by Hotels.com; the other has not shown to be tracked and the Cashback Claim lodged in January has had no effect! Definitely would not recommend.
	cavery24 \| 02 May 2014 Report Abuse
	I booked with hotels.com due to the good cashback. However, it's been 3 weeks now since I've fulfilled the booking (i.e - stayed at the hotels that I booked), and the site still didn't confirm my cash back.
	npeleg \| 16 Apr 2014 Report Abuse

1...102 103 104 105 106...136 View: 25 50 100

Navigation

Cashback

Reviews