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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Terrible customer service. Been waiting since March for cashback, still none received.
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dekkard | 04 Jul 2015
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Very good, relatively quick payment and to sort out any untracked claims
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deadwoodjmw | 03 Jul 2015
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Not happy - booked several hotels as part of a 2 week holiday - all tracked ok and showed up om my account - first payout was then declined - no reason given - now worried that other payouts will also be declined - absolutely no reason why this should happen.
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philjopa | 03 Jul 2015
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Pretty disappointed with Hotels.com cashback nowadays - most recent booking has not tracked, and one in Aug 2014 eventually declined in May 2015 due to "cancellation" even though the booking was not cancelled. Now almost a year later I'm still chasing Top Cashback for an update. Hard to recommend this merchant until they sort these problems out :(
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dallardyce | 02 Jul 2015
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Very quick payment of my cash back. Very happy.
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Leahjunecallaghan | 01 Jul 2015
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Cashback tracked quickly and is now payable, thanks!
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Clumpher | 01 Jul 2015
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They are great and consistent, but wow they are slow... Can be 6 months after stay date.
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nathansouthall | 30 Jun 2015
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top site easy to do well woorth the minimal effort required
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mikefmason | 30 Jun 2015
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Such are great company to deal with and fantastic offers including free hotel stays
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Kelvin75 | 30 Jun 2015
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Fast paying , no hassle
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mercyabraham | 29 Jun 2015
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Excellent rewards program
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Grundy86 | 29 Jun 2015
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So far so good. Used before and once we had used the hotel we booked the cash back was paid. 2 booking now waiting, one just used hotel 2_ days ago so payout soon I hope and the other booked for October. All have tracked automatically and within an hour!
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| 28 Jun 2015
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Great cashback from Hotels.com and you get a free night for every 10 nights you book! I just wish the cashback would be paid as soon as the booked nights have ended and not weeks after.
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Efklitsa | 25 Jun 2015
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No problems. Got the cashback when I was expecting it and the money I thought I'd get.
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Godders2k | 25 Jun 2015
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Still waiting for cashback nearly 5 months after staying at Castlefields hotel Manchester & Hotels.com have just emailed me asking me to review our stay! "Estimated payable" time on my earnings page is supposed to be 9 weeks. Have complained to TCB but they have not helped sort it out.
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keithk59 | 25 Jun 2015
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They wouldn't pay because I've cancelled the booking which I didn't and I stayed in that hotel. A company to avoid.
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Satyryk | 19 Jun 2015
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Cashback was first confirmed and later declined! Booking was still active and not cancelled so no idea why Hotels.com declined the cashback!! Very sneaky and declined it close to the 100 day mark so I can't even submit a query through Topcashback! VERY POOR!
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nishap85 | 12 Jun 2015
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Was reasonably happy with Merchant until recently. I have had several issues with tracking, despite receiving the pop-up window, saying that visit has been recorded. I have had to make several manual claims recently and have just been declined £42 cashback on a transaction that was recorded. Apparently TCB was not the last referrer??? Having received over£2000 in cashback from this merchant previously (that is a substantial amount of bookings), I am deeply unhappy with merchant. I have also noted in the past, that they also sometimes increase their prices through TCB, compared to their website direct, which I have taken up with TCB and am still waiting for an answer. As I have said, most dealings have been fine, but for some reason recently, I have had problems with them. Just be very careful
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cyl1690 | 12 Jun 2015
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Fraud!! Many transactions declined despite being 100% genuine. Fraudulent website to say the least!!
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skris | 11 Jun 2015
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Great merchant, great at paying cashback
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Big_Ben_28 | 03 Jun 2015
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Did not track automatically, but was settled and paid quickly after opening claim
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anupamagrawal | 30 May 2015
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I have used Hotel.com on numerous occasions and they often have the best prices, the cshback is a bonus. Cash back is ONLY payable after your day and only after about12weeks does it become payable. So it's a bit of a wait but it has always paid out.
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Girl_Friday | 28 May 2015
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A bit hit and miss. Sometimes they track, sometimes they don't. Sometimes the claim gets settled eventually, and recently I had two claims denied wrongly. One stated that the order number wasn't recognised, but it was exactly the order number Hotels.com quoted. The other reason given was that the booking was cancelled, which is untrue. The claims took very long to be resolved, and I believe hotels.com are a bit behind and trying to get off the hook easily. Not a very trustworthy company.
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marianneke | 10 May 2015
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