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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Never tracks, takes an age to get paid. Avoid
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Dr_Dil | 13 Jan 2013
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Still waiting for cashback after over 16 weeks!! Booked a hotel then turned up to hotel and no booking was made and no room available!...we were stranded on the isle of wight and all they were saying was sorry there are no rooms! Finally found one over an hour and half on the phone! Terrible service!! Woulda not recommend!! (received £60 back from hotels.com but this was no consolation following the awful experience!).
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| 02 Jan 2013
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Have not received cashback. Have sent through a claim and havent heard anything in a while. Dont think it will be coming through if I have to refer to other reviews. although the booking process with Hotel.com was pretty easy.
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TyelleR | 23 Dec 2012
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I paid for 3 hotel rooms on an offer of 12.12% cashback AND 10% discount posted in July. I received the discount and payment was taken immediately but after the stay Hotels.com has refused to pay the cashback and topcashback seem to be unable to get this for us. My husband also booked 2 rooms on this offer. We are out of pocket by nearly £85 as we had passed the discount on to family.I am extremely disapponted,angry in fact as I feel we have been deceived and,as a previous member has noted, missed out on 5 Reward points from Hotels.com
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Charli_M | 21 Dec 2012
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don't use the 10% discount codes available each month as your cashback will track at 12% but when it becomes payable you gett paid at £0 also you don't get your rewards points.so you are 12% worse off by using the code
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biggysilly | 15 Dec 2012
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My cahsback for Hotels.com never tracks - have to raise a manual claim, which is a shame, as both topcashback and hotels.com benifits go together quite well!
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ClairePolly | 11 Dec 2012
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It now says "Online Booking AT FULL PRICE". Maybe this is just for the current 12% special; maybe not. Loads of prices on the site show up as discounted, so will there be fewer opportunities for cashback from now on?
My two current bookings had tracked at 12% a while ago - they have now dropped to 8%. What a shame.
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lpgm | 05 Dec 2012
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It looks like it's all change with hotels.com cashback. They're now offering 12% for 'Online Booking AT FULL PRICE'. Lots of prices on the site are supposedly discounted though. So does that mean fewer chances to get cashback from now on?
Two current bookings I've got with them, which originally tracked at 12%, have just dropped down to 8%.
What a shame.
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lpgm | 04 Dec 2012
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I'm disappointed in Hotels.com this time (though previous cashback experiences have been good). Hotels.com have a "Price Guarantee" - if you find the same deal cheaper elsewhere then Hotels.com will refund the difference. I booked with Hotels.com but soon after found it was cheaper on Laterooms and so I claimed the (only) £6 difference. Meanwhile my cashback of £35.44 did not track and so far there's been no response from Hotels.com. It's looking like my cashback has been voided because of my Price Guarantee claim. Surely Hotels.com should still pay cashback in this situation, even if they adjust the cashback total to take account of their £6 refund.
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polyglass183 | 29 Nov 2012
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Tracked within half an hour,good rate of cashback (10%)+ chance of a free night.
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gcaine | 28 Oct 2012
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i would never use them again i should have received
9 pounds they paid 0 i think topcash back should not be using them as it was a genuine claim
BEWARE
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dburns | 17 Oct 2012
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Hotels.com have a veyr east to use intertface for finding great bargain stays, add to this amazing customer service and good cash back rates!
Stay 10 nights and get another 1 free also. 3 of us stayed at the holiday inn express for under £30 for all including buffet (all you can eat) breakfast - and the got cashback!
Love it A+++++
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| 06 Oct 2012
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Had to chase for missing cashback, but I could have just been a bit too keen. Cashback has appeared and linked to the free day after staying 10 days it's definitely one I'll be using again.
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thegrail | 05 Oct 2012
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Maybe I've just been unlucky but although the hotels.com cashback has, so far, always turned up eventually I have had to raise topcashback support tickets on 3/4 occasions relating to missing cashbacks & long delays before confirmed sums became payable. Topcashback have been very helpful & hotels.com product is good - just a bit much hassle recovering the cashback.
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pss | 04 Oct 2012
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Great merchant, tracked without problems, cashback got paid in a couple of months. The whole cashback process went very smoothly. I used Hotels.com via this site a few times and would use them again.
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pbarbieri | 04 Oct 2012
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I have to agree with all the positive feedback - friendly helpful service, cashback always appears, it sometimes takes a few months, but there has never been a problem. Sign in as a member of Hotels.com to qualify for the free night for every 10 nights booked. Excellent service, with very competitive rates.
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SB17 | 01 Oct 2012
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Very slow with cashback claims - I have two waiting for their reply since January.
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| 15 Sep 2012
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I do book a lot of hotels through this website due to the 1 night free offer and the deals. My last few bookings however have resulted in a missing claim request for each stay. Never used to be like this, wondering why started now. The new policy does say wont now track until you have had your stay but still didn't track for me. Room for improvement.
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melc1000 | 02 Sep 2012
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Decided to book our USA holiday accommodation (8 nights) based on the amount of cashback we would receive through hotels.com. Still no cashback and all £96.97 of it after booking this 7 months ago. Very poor service.
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| 26 Aug 2012
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Still not tracked after weeks, and not the first occasion. Check "newest" vendor feedback - not Highest - before purchasing. Buyer beware!!!
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| 23 Aug 2012
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Just started using hotels.com as my husband is often away on business, The tracking has been almost instant so far and the occasional increased cashback is a bonus too. Love the rewards scheme where for every 10 nights stay you get a night free means as a family we get free weekends away too! Briliant love topcashback and love hotels.com
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| 21 Aug 2012
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My dealings with Hotels.com never seem to track and I have to submit a claim. However, they have all come through and make a substantial saving if you can catch one of their regular 12% offers - though theis is usually nett after a small 'handling' charge part of the overall fee. I joined their membership scheme, too, and this gives you a further one free night every ten. Very good, and never had any problems with the booking actually being there.
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drtimek | 17 Aug 2012
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Have had 2 bookings waiting payment since Jan 2012.
Why is this merchant still on TCB if they do not pay up ???
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9102186313 | 12 Aug 2012
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Cashback was due in February. Not received it yet for a booking last October. Not impressed
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| 07 Aug 2012
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