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Get up to £50.00 of your purchase back
when you shop with EDF

EDF Reviews

While some members who chose EDF to be their energy supplier have reported issues with their cashback, many members have left positive EDF Energy reviews, with some saying theirs was paid out faster than expected. Comments include “good cashback rate for switch over — two to three months to pay out” and “brilliant. Saved on dual fuel and cashback showed within five hours”.

Our members seem to love the company too. One said: “EDF have been very efficient and helpful in setting up my account and dealing with any queries or problems I have had.” Others praised the fact their site is easy to use and the switching process not confusing at all. EDF Energy review feedback includes “a very good service and an easy changeover” and “smooth transition from my previous supplier — kept me informed at every stage”.

EDF Reviews
	fast tracking
	\| 23 Jun 2010 Report Abuse
	This was my first experience of claiming cashback and was delighted how simple and speedy it was.
	Babs48 \| 15 Jun 2010 Report Abuse
	Had to chase up this one a few times. It took about 3 months, but was paid the £40 quickly once tracked.
	Armonk \| 14 Jun 2010 Report Abuse
	Cashback received ok, although I had to raise an enquiry before it appeared. I've been with EDF twice now. The first time they were brilliant in every way. If anything was ever wrong their customer services sorted it out quickly, cheerfully and with the minimum of fuss. The second time was completely different though. I had no problems with the electricity transfer, but the gas transfer took a very long time and was riddled with problems. Firstly they used a meter reading which was before the reading used by my previous supplier, meaning that I was double charged for some units, then they put me on non direct debit rates despite the fact that my contract was for monthly direct debit. It was just because for whatever reason they had failed to set up the direct debit on my gas account. I had to contact them many times over these issues, and I was really shocked by their initial attitude. Despite the fact that they are supposed to handle fully the smooth running of the transfer they made out that it was my fault that I'd been double charged the units and I'd have to take it up with my previous supplier. They told me it was just tough that I'd been overcharged and they weren't willing to do anything because as far as they were concerned they'd done everything right. I contacted my previous supplier and also the Independent Gas Transporter (IGT), which really EDF should have done on my behalf, and they confirmed that in fact EDF had made the mistake. Eventually EDF acknowledged this and corrected my bill, but there was no apology or compensation. With the other issue, the non direct debit rates, they keep saying they will calculate a refund of the overpayment but it never appears and I'll probably have to go to the small claims court to get it. So, you may get a good deal and cashback, but prepare yourself for some possible grief with the gas transfer.
	Kevinford \| 10 Jun 2010 Report Abuse
	Tracked immediately and cash back in my account just over 7 weeks later. Great and simple service. Thanks TCB!
	Moneysavingforever \| 09 Jun 2010 Report Abuse
	fastv tracking, just waiting for switchover and cashback
	\| 08 Jun 2010 Report Abuse
	Tracked quickly and paid as soon as the supply switch was complete.
	olmacca \| 01 Jun 2010 Report Abuse
	not tracked, after enquiry, payable within 2 months from switch. Very good deal
	kookai \| 01 Jun 2010 Report Abuse
	simple and quick cashback :))))
	rayzer \| 26 May 2010 Report Abuse
	Dual fuel transfer handled very quickly and cashback was payable just 3 weeks after commencing supply. In total 2 months from deciding to switch through to receiving cashback.
	kento \| 21 May 2010 Report Abuse
	very disappointed, never got my cashback and no reply to my enquiry.
	\| 20 May 2010 Report Abuse
	Cash back, what cash back? Insist on 8 digit ref. begins with 9, but I have never received one. EDF admin is a nightmare; polite --> yes, but very inefficient. They used my direct debit details for some one else !! Took several goes before they manage to get the contact address right.
	\| 19 May 2010 Report Abuse
	Very Good Service from Company, polite, helpful and courteous. Cashback showed up promptly and unusually became payable before the estimated payment date!! Recommended.
	sherrytrifle \| 18 May 2010 Report Abuse
	Very pleased. As soon as the utility transferrs were complete the money became payable. Would recommend
	bookcase \| 18 May 2010 Report Abuse
	Very prompt and efficient!
	\| 17 May 2010 Report Abuse
	Electricity transferred over to EDF at the beginning of April, gas followed at the end of April. Cashback tracked pretty much straight away, confirmed pretty quickly. Became payable today. Great experience - thanks :-)
	\| 17 May 2010 Report Abuse
	After a little nudge, they were very quick to pay out, so am very happy...
	Louby70 \| 16 May 2010 Report Abuse
	Quick change over and payment of cash back
	\| 14 May 2010 Report Abuse
	one of the Rubbish site you can ever imagin
	\| 14 May 2010 Report Abuse
	Took a few months but got there in the end. £80 cashback and cheaper bills (hopefully) can't be bad.
	\| 07 May 2010 Report Abuse
	Did not track, so had to make a manual claim. But that seemed to do the trick, and i was paid when it said i would be.
	jillhutchinson \| 01 May 2010 Report Abuse
	very fast, reliable tracking
	\| 30 Apr 2010 Report Abuse
	tracked quickly we ll see how many months it will take to pay out
	nburscough \| 29 Apr 2010 Report Abuse
	No probelms, tracked, validated and paid within a reasonable timescale
	ab818 \| 24 Apr 2010 Report Abuse
	Did not track - still waiting for it to show as pending - would question the validity of the reported figures...!!!
	Ishh \| 24 Apr 2010 Report Abuse

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