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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	No Cashback given,
	goonyou \| 13 Feb 2013 Report Abuse
	Very annoyed - did not track, submitted claim which was then declined. No valid reason given, AVOID Debenahams!
	starrybee \| 13 Feb 2013 Report Abuse
	My order in SEPT 2012 did not track so had to fill out missing claim form, have not heard nothing back.
	Mo1982 \| 11 Feb 2013 Report Abuse
	Be very careful if you return a large number of items, especially during busy times such as Christmas. My parces were collected on 7 Dec 2012 and I still haven't received a full refund for all the items returned. When I last called customer services the guy would not listen to me and insisted that all refunds had been made. I had to send in a full reconciliation and copies of my credit card statements to prove otherwise. I received a phone call a few days later informing me that a refund for the final balance has been made into my credit card. It's now 7 working days since that phone call and I still haven't received the refund. I am giving them one more chance to get it right before I take this further. The level of customer service from Debenhams is abysmal. I am also not impressed at having to call an 0844 number to chase my refund. Topcashback however is fantastic!
	Shopaholics \| 30 Jan 2013 Report Abuse
	Bought a few different items in the run up to Christmas - the most expensive item did not track and the manual claim was rejected. Disappointing from them.
	shearty \| 26 Jan 2013 Report Abuse
	Failed to track my cash back and declined missing cash back claim.
	joanne079 \| 25 Jan 2013 Report Abuse
	Product good and cashback tracked, then rejected. Only buy if you like the product, the cashback will only be a bonus with this one!
	rob404uk \| 22 Jan 2013 Report Abuse
	Still waiting for cashback from 3rd September & 14th November. Top Cashback are still waiting for a response from Debenhams. Not good enough. Glad I don't use Debenhams very often.
	Stevejdp \| 21 Jan 2013 Report Abuse
	I have purchased from Debenhams six times recently and none of them have tracked successfully at all. I have lodged claims each time and am awaiting a result. Poor show Debenhams as a purchase around a year ago tracked no problem!
	Elledee22 \| 21 Jan 2013 Report Abuse
	Debenhams for some reason never ever records cash back for me or tracks. I have put in requests but still nothing. Very frustrating as just read other reviews and clearly they are tracking / paying out to others.
	SNOW2008 \| 19 Jan 2013 Report Abuse
	tracked but has gone to zero. they don't seem to payout if you use a voucher code.
	peterholak \| 13 Jan 2013 Report Abuse
	I've purchased a number of times in the lead-up to Christmas. Not all orders have tracked and I've had to submit claims. Sale prices have been good and delivery very fast and was free before Christmas. Have also used the collect at store option which works well.
	JanHerts \| 13 Jan 2013 Report Abuse
	Cashback tracked then moved to Zero. Thinking of returning the goods just out of principle. It would be cheaper for Debenhams to honour my cashback rather than deliver and then pick up 2 sofas.
	riboxx \| 07 Jan 2013 Report Abuse
	Purchased several orders with Debenhams and I've submittted a cashback claim for an order I purchased in September 2012 and haven't received the cashback. A total of three nudges later and still no cashback ... I have since ordered from Debenhams and have my purchases have been tracked. Come on Debenhams, pull your finger out and pay me my cashback please!!!
	coollady16 \| 04 Jan 2013 Report Abuse
	Really disappointed that this transaction did not track.. I submitted a query and TCB were very helpful, but Debenhams refused to honour the cashback stating another merchant had claimed it. No idea how as I do not use any other cashback websites at all !!
	angelcheeks5 \| 03 Jan 2013 Report Abuse
	3 orders from Dec gone to payable - £0.00. Probably due to discount codes. Quite disappointing really.
	RobDMX \| 02 Jan 2013 Report Abuse
	3 lots of orders all in december moved to zero payable not good
	cranie \| 01 Jan 2013 Report Abuse
	third purchase with this merchant. first tracked straight away and has now become payable. Second and third purchases have not tracked at all. very disappointed.
	hollybolly44 \| 01 Jan 2013 Report Abuse
	Never had any payment from Debenhams and has spent a fair amount. It tracks as usual but then payment is declined. Shame on you to foil people
	buttonsnbowes \| 30 Dec 2012 Report Abuse
	Payable amount reduced to zero after using a discount code.
	bla1se \| 30 Dec 2012 Report Abuse
	Ordered some items from Debenhams 15 December - was guaranteed Christmas delivery. I called on the 23rd to track my items which had been dispatched since 18th December. I was told to wait until after 6pm on christmas eve and if they did not arrive call for a refund. THEY WERE CHRISTMAS PRESENTS! Anyway I called as instructed and they were closed. I will spend the rest of my life discouraging anyone I know from ordering from these losers.
	Lapwell \| 24 Dec 2012 Report Abuse
	Unfortunately, I've been sent the wrong size twice, and now product out of stock - very disappointed at complete lack of customer service or response to emails.
	shufflette \| 23 Dec 2012 Report Abuse
	Out of three recent separate purchases, only one tracked successfully resulting in claims being lodged. Percentage of cashback is very poor compared to similar retailers.
	Elledee22 \| 17 Dec 2012 Report Abuse
	I like buying with Debenhams because I can easily find clothes in my style and there are usually no problems with quality or sizes. This time, however, I’m not satisfied with the transaction. I had two gift cards of £25 each and some balance on Love2Shop card I wanted to use. I was planning to place large order (over £150) for Christmas. I was also happy to see I would qualify for 8% cashback. All was fine until the payment when I realised that you can only use one card per transaction. That meant I had to split my order into at least 3 separate. I am now left with two gift cards (£2-£5 on each) which I am only able to use in store (of course there is none in my city of 0.5 mln citizens). In addition two of the transactions (one of which was over £100) did not track properly. Let’s hope TopCashback will deal with it promptly. Oh! And my chashback was also reduced to 3-5% :( I hope that at least order will arrive before Christmas as promised.
	Rizvani04 \| 16 Dec 2012 Report Abuse
	My purchase which was placed in October was never tracked. Raised a support case and still waiting for an update from them.
	mane_vijay \| 11 Dec 2012 Report Abuse

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