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Get up to 3.15% of your purchase back
when you shop with Debenhams
Debenhams Reviews
Reviews and experiences from TopCashback members who have shopped with Debenhams.
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Debenhams Reviews
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For some unknown reason Debenhams are now declining all my TC payments...I have made several purchases for xmas presents and I always use voucher codes recommended by TC so why decline the payment...TC you need to sort this out as by the looks of it, its happening all the time now...
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Mojo40 | 16 Dec 2013
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Placed 5 on-line orders for Christmas presents. Debenhams advised that they were unable to fulfill one the orders a week after it was submitted and then declined cashback on that order and the other 4 (?). Very disappointed with this retailer and cashback experience - will stick to M & S in future !
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teamgb2 | 13 Dec 2013
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The last 3 or 4 orders i have placed with Debenhams through TCB track and then eventually end up being declined. Poor on Debenhams part and the reasons for declining aren't correct. I order and use valid discount codes. I am giving up with their cashback as the majority no longer payout. Very disappointed with them
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I_Love_Shopping | 13 Dec 2013
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Great cashback rate offered but NEVER tracks which means filing a lot of missing cashback claims and still waiting for many to be resolved.
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torlaw | 11 Dec 2013
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Its hard for me to be positive about this retailer as far as cashback tracking is concerned. On the last two orders I have given them, I have had to put in claims for both of them to TCB, the first paid up eventually still waiting to hear about the second one.
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sizeit8 | 06 Dec 2013
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Had 2 transactions but no cashback from both. Very disappointed
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Susan101 | 01 Dec 2013
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Very poor, never tracked on any order I have made with Debenhams... It has put me off from using this retailer for cash back as they never track...
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SEMIOVALE | 22 Nov 2013
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Poor experience. Cashback declined with some pathetic excuse and topcashback no help whatsoever. Avoid and don't be fooled into thinking you will ge tour cashback.
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| 19 Nov 2013
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Nothing wrong with debenhams at all love the shop but ALWAYS have to chase the cashback!
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donnaf | 13 Nov 2013
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Have placed 4 orders with Debenhams through tcb but only 1 has tracked and paid out. I have no complaints with any of Debenhams service apart from this. Very Disappointing!!!!!.
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Steely71 | 13 Nov 2013
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I made my purchase on the 19th September and insigated a manual claim on the 28th September, to date 9th November, it hasn't tracked. Would I recommend Debenhams to other members, on my experience, it would have to be a resounding no
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goldwinger | 09 Nov 2013
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had to wait 5 months for cashback to become payable.
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Sharrybaby | 08 Nov 2013
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My vintage rotary cheese grater broke but delighted to find they're still sold by Debenhams. Tracked next day, well packed items delivered within 3 days plus free 10 pound gift voucher.
Cashback becomes payable later.
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soapysue | 06 Nov 2013
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I needed some new bed linen, but had forgotten about Debenhams. I got 50% off in the sale, free delivery, cashback and a £10 giftcard. Result!
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| 27 Oct 2013
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My Cashback was declined for no reason. Fairly disappointing. hopefully it can be resolved soon.
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aileencxx | 22 Oct 2013
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Practically every order I have made through Debenhams/Top cashback has been declined. Initially it happened if i returned 1 item out of an order it would decline the full amount of cashback due instead of adjusting the amount, now it declines even if I keep the whole order. I can provide proof of payment, order ref etc but still nothing, most orders need querying which is hassle. Maybe they would prefer i purchase through a more reliable merchant?
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HAL1E | 20 Oct 2013
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Unfortunately I've had another experience where the cash back didn't track, and after many months the cash back was declined. Disappointing as On-line experience with this retailer is good.
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JanHerts | 14 Oct 2013
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Again this year 2013 (May) , my purchase of £199 did not track . This was a deja-vu sceanario , as in 2012 I never received Cashback from this merchant .
In fairness Topcashback has tried to intervene , to no avail . 5 months after purchase of £199 Debenhams state that no cashback is to be given
Give this Merchant a WIDE berth if you are dependant on receiving any Cashback , it may NEVER materialise .
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kaffi | 14 Oct 2013
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Have made 6 separate purchases so far dating back to November 2012 up to June 2013 and have not received the cash back, claiming and lodging missing cashback claims process is much too long.
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psp | 09 Oct 2013
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There is always an excuse why they won't pay the cashback owed. Will not purchase from this merchant again.
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audreybarlow | 03 Oct 2013
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5 orders this year not one has tracked and all still awaiting customer cares help. Probably wont bother, discount codes arent honoured, better instore deals
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MYLOHOUND | 03 Oct 2013
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awful, just awful. Keep tracking my cashback and then declining it, despite not using any codes. I have a gold card and have been a loyal customer but I am getting fed up of this, I already buy beauty products elsewhere due to the beauty card stupidity of taking your rewards away without even telling you they are about to expire. I shall now be looking elsewhere for everything else.
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karenrutter | 29 Sep 2013
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Hi be warned Debenhams website will allow you enter more than one promo code at a time, but its not until you receive the confirmation email you see they only honour one. When I raised this with them I was advise I should have read the t&cs, agreed but lets be honest who has time more that. Most websites will state you are only allowed one code and will not allow you to enter more than one. I wanted to cancel my order but was advised I could as this had to be done with in 30 mins of the order being placed. The inly way to avoid postal charges is to refuse delivery, again this wont happen as its unlikely I'll be in.
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MYLOHOUND | 26 Sep 2013
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I have always shopped with Debenhams through TCB, but the last few months my cashback hasn't tracked. I have done as TCB say, and cleared cookies etc, but still it doesn't track. Really very annoying!
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cazza2301 | 16 Sep 2013
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I have shopped with Debenhams online several times. Every time something that was listed as available on the webpage ends up being out of stock. They just ship the other items (without contacting you to see what you want to do) and decline your cashback for the WHOLE order (instead of just adjusting it to reflect the items they sent). This has happened EVERY TIME. Submitting missing cashback claims has not helped. So I wouldn't recommend using Debenhams if you want to get any cashback.
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j9j8j7 | 11 Sep 2013
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