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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	I have not had many good experiences with this retailer for cash back, it often doesn't track. I currently have a claim outstanding from an order in November 2013. Cashback offered is quite low but in line with House of Fraser and better han John Lewis as they do not offer any cash back. I only shop with this retailer when they have offers which make the product I want cheaper than their competitors or when they do free gift with purchase on makeup/skincare. I do not rely on the cashback as it is very hit and miss. Very slow to resolve the claim still outstanding, 5 months is too long to wait for £2.50 cash back!
	geeves \| 23 Apr 2014 Report Abuse
	Declined my cashback after over 4 months of waiting.I was also planning on renewing my travel insurance with them but I won't use them now. TCB did nothing to resolve either.
	capelli \| 22 Apr 2014 Report Abuse
	As a regular Debenhams shopper, I have always gone through Cashback, on the first few occasions it has been really successful, then since 2012 they have always been declined, I'm assuming they are trying to entice the customer and keep them happy at first then after a few claims they do not want to pay out again. REALLY DISAPPOINTING with Cashback and Debenhams, wont even bother trying again!
	psp \| 21 Apr 2014 Report Abuse
	Cash back did not track and I have been patiently waiting eight months for the cash back of £18. TCB have now placed it on hold. Not holding my breath on actually receiving the money but would not use again.
	sleepysue \| 19 Apr 2014 Report Abuse
	Two different orders - Cashback declined for the first and the claim is now 7 months old for the second one. Pretty poor all round really.
	doods1875 \| 18 Apr 2014 Report Abuse
	I don't know what is happening with Debenhams cashback, they used to be very reliable but my last 3 or 4 orders haven't tracked. I don't think I will bother even going through tcb anymore. Very disappointed with tcb and Debenhams
	penped \| 07 Apr 2014 Report Abuse
	Debenhams always tracks........and then always declines
	adr0ck \| 04 Apr 2014 Report Abuse
	still waiting for three claims going back to nov/dec 2013, not happy
	phskitchen \| 03 Apr 2014 Report Abuse
	Been waiting 3 months for a transaction to track, with no success. Don't think I'll bother with this merchant again. Why do some people have no trouble getting their cash back due and others have no chance? Think Topcash need to look into this.
	yesilkedi \| 31 Mar 2014 Report Abuse
	I used to have no problems with Debenhams, but last May changed all of that… That is when Debenhams started to decline cashback. Of course, I have raised claims and made various disgruntled noises, but they are having none of it and are firmly refusing to pay out. I am more than disappointed with the outcome, not least because it seems Debenhams is lying. None of the 3 reasons given for declining the cash back is valid for any of my orders, so they are just worming out of paying cashback (once they have lured you in with the pretence of it being paid). They have also denied cashback on the other well-known cashback site -- again, it was not a problem until last year. I will probably never again shop online with Debenhams because of this. And I urge you to consider this when you next go to order...
	DJDools \| 18 Mar 2014 Report Abuse
	The only three missing cashback claims I have are all with Debenhams dating back to autumn last year.
	Kinderscout \| 15 Mar 2014 Report Abuse
	I bought a couple of things from debenhams in august 2013...it didn't track.Lodged a claim with tc,,,still waiting for the matter to be resolved inspite of giving details of the items etc. do not wish to order from this merchant again !!!
	krishna18 \| 08 Feb 2014 Report Abuse
	I placed an order with them on 28/12/2013 spending in total £28.90. I was confirmed the cashback of £0.87 which went under "payable". I cancelled the claim with topcashback customer service discovering today that the cashback was declined!!! After I collect my order from the falkirk store, they are keeping sending me emails saying that my order is still "available for the collection". They are very bad organised and I had a negative experiance with them. I will not use them again hider from the cash back site, their web site or in store. NOT RECOMMENDED
	faktarus \| 04 Feb 2014 Report Abuse
	Have used them 3 times and have had to lodge a claim for each and payment and response is prolonged. Why offer a service on topcashback if they don't want to pay. Seems to me to be delaying tactics by debenhams
	Trish27 \| 04 Feb 2014 Report Abuse
	My previous comment is showing 3 stars, which I gave for product quality. This is VERY misleading for people wanting cashback information and grading. I gave 'no vote' for every other option.
	ashsam9397 \| 04 Feb 2014 Report Abuse
	Placed several orders through TCB and not received any cashback. Lodged a query in October and still awaiting outcome. That said, arranged Debenhams travel insurance through TCB in October . Cashback is showing as confirmed, after many weeks, but nearly 4 months on is still not payable!
	ashsam9397 \| 04 Feb 2014 Report Abuse
	Never have problems with getting cashback from any other retailers except Debenhams. Just made another purchase recently and again no cashback has been tracked. I have claims open with TopCashBack but all are with Debenhams to resolve and have heard no come back. Disappointing experience considering the size of the retailer.
	hr87 \| 02 Feb 2014 Report Abuse
	I have 4 separate qualifying transactions with Debenhams for the period July 2013 through to September 2013. To date, I have not received any cashback. Beware of buying from this company if you are depending on cashback - they cannot be relied upon.
	janme \| 26 Jan 2014 Report Abuse
	perfect, became payable within 4 weeks
	ralphcoates \| 22 Jan 2014 Report Abuse
	I have bought several things from Debenhams but it never tracks. I then raise a query but nothing ever seems to come of it. I have tried changing my browser, iPad and laptop but doesn't seem to matter. Very annoying as I've not had any problems with anyone else and use topcashback whenever I can
	Abi42 \| 18 Jan 2014 Report Abuse
	Used Topcashback a few times to purchase beauty/fragrance products online with Debenhams. On every occasion I have had to make an untracked claim. They have all paid out eventually but should be easier. Are they relying on people forgetting the cashback claim in order to not pay out, certainly looks that way!
	gingergregg \| 17 Jan 2014 Report Abuse
	Cash back Never Tracks.I have done 2 transactions for this retailer. None of them were tracked. I have raised missing cash back for 1st one. TCB have submitted to debenhams which will take up to 2 months for tracking. What a joke. I am going to raise another missing Cash back now. So far never had any problems with any other retailer through TCB though.
	rarun53 \| 06 Jan 2014 Report Abuse
	Cash back initially registered fine but was subsequently cancelled by shop with no reason given. Haven't followed up as amount very small but won't bother with them again.
	lindawood123 \| 04 Jan 2014 Report Abuse
	Very quick in paying cashback. Not a huge amount of money but nothing to complain about!
	getorfmyland \| 01 Jan 2014 Report Abuse
	Always reliable.
	Sea_Pigeon \| 01 Jan 2014 Report Abuse

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