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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	Good service I have recently purchased from Debenhams on-line and had fast service and delivery.
	Squiresfamily \| 26 Jul 2026 Report Abuse
	Total waste of time This is the fourth time my purchases have not tracked total waste of time and there customer service is absolutely terrible so stay away from this company its definitely not the old debenhams.com
	f1peter \| 15 Jul 2026 Report Abuse
	Pleased with my purchase, thanks. I ordered a mattress topper and it came along quite quickly and was real pleased my purchase after too. Thanks Debenhams, online only these days then.
	BeautybyYvonne \| 06 Jul 2026 Report Abuse
	Impossible to return and get money back! I ordered a duvet set, when it arrived it was the wrong colour. After a lot of hassle i got a return label and now thy refuse to pay me back the full amount. Stay way! I know my consumere rights and the item was incorrect so therefore they should refund the total amount.
	beckyandmark \| 03 Jun 2026 Report Abuse
	Very disappointed It has taken 36 weeks for you to pay me £1.38 cash back. Disgraceful.
	Alicia Stevens \| 01 Jun 2026 Report Abuse
	STILL WAITING Order placed on 08/12/25, be confirmed and still waiting , is it really with the effort for £1.63 ? THE ANSWER IS NO !!
	Mjf69 \| 26 May 2026 Report Abuse
	9.5 months later and cashback finally payable At the beginning of September 2025 I purchased an item from Debenhams, cashback tracked ok and finally after 9.5 months its just become payable, luckily it was only a small amount. Customer service was a nightmare as no phone number, emailed, took over a week to reply , didn't answer the questions, so another email and another week with another reply that didn't fully answer questions, parcel did arrive but wouldn't use again
	camborne113 \| 19 May 2026 Report Abuse
	Give it time Took a while to come through but it tracked and was paid with no problems.
	spitchfork \| 17 May 2026 Report Abuse
	Quick delivery great product Nice project, great price and delivery was within one day
	Member8127696425641 \| 05 May 2026 Report Abuse
	Quick delivery great product Nice project, great price and delivery was within one day
	Member8127696425641 \| 04 May 2026 Report Abuse
	Terrible Still waiting for cashback from last August! Looks like others are waiting as well. Why is Top Cashback still promoting them? Should be sidelined until they start paying.
	deadcert \| 01 May 2026 Report Abuse
	Slow or false promises?? I have 4 tracked cash back purchases to confirmed status, from Debenhams. The oldest being 11 months since purchase and a total of £35+ sat in confirmed, waiting to become payable. I'm beginning to think the cash back promise from Debenhams is just fabrication, and won't let it influence any of my purchases in future
	EmJay67 \| 05 Apr 2026 Report Abuse
	So so slow I made a purchase on the 1st of December and it said it would take about 14 weeks to process it’s still pending and it’s 4th of April I’ve got all my other cashbacks from December but this is the slowest non-moving cashback I have ever had to deal with and if I could give negative one star, I would
	Blueebunny \| 04 Apr 2026 Report Abuse
	Slow is an understatement 8 months since purchase in August and still not payable. Had to lodge a claim initially. Tracked in December and is now confirmed but not payable.
	Emmaw \| 04 Apr 2026 Report Abuse
	very, very slow (if not at a total standstill...) 2 purchases in 2025 - June and September. The June one updated exactly 6 months later, on 22 December 2025 - but despite being 'confirmed' is still unpaid a further 3 months later ... Same story with the Sept purchase which has updated today, March 19, again exactly 6 months after the purchase date. Not holding my breath that either will ever actually update to Payable esp as TCB say 14 weeks on average...
	Strapt4Cash \| 19 Mar 2026 Report Abuse
	reasonable payout time good price products
	jsd1364 \| 18 Mar 2026 Report Abuse
	Slow Tracked with no problems and a generous cashback rate but purchases in November 2025 have still not proceeded to payable. Estimated payable updated to 14 weeks now, just over three months which feels excessive.
	GR2024 \| 08 Mar 2026 Report Abuse
	Don't Bother They don't give payout
	Lana74 \| 12 Feb 2026 Report Abuse
	Takes too long to payout I made a purchase in June 2025 which was finally confirmed last week but still isn’t payable.
	Demileeburns \| 25 Jan 2026 Report Abuse
	Terrible The higher ratings must be old. Don't use
	Mellisw \| 28 Dec 2025 Report Abuse
	Still pending after 5 months Cashback still pending since May :(
	Fi1971 \| 25 Nov 2025 Report Abuse
	Cashback still pending I've purchased a few times from Debenhams. I'm still waiting for cashback from May and it is still showing as expected in August. I'm not expecting to receive the cashback.
	Member1181685065929 \| 03 Nov 2025 Report Abuse
	You won't get cash back This cash back is false advertising. Never paid, despite being tracked months ago.
	Member864879833355 \| 25 Oct 2025 Report Abuse
	Awful, they declined cashback for no reason. Not for the 1st time they declined cashback.
	Locko \| 10 Aug 2025 Report Abuse
	RUBBISH SERVICE.terrible customer service rubbish feedback do not expect any any help from Debenhams because they dont reply to your messages if you have problems,and its not your fault lost at hub parcels and trying to explain on text they go through none of former texts as they dont read any of it they just tell you its been sent and 3rd partys problem you are nothing and then tell you that order has been completed and thats that buy and use at your peril and loss
	mleroy \| 23 Jul 2025 Report Abuse

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