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Get up to 6% of your purchase back
when you shop with Debenhams
Debenhams Reviews
Reviews and experiences from TopCashback members who have shopped with Debenhams.
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Debenhams Reviews
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delayed item and declined cashback
Terrible service with item shipping delayed despite paying additional to guarantee delivery. Cashback was eventually declined although all T&Cs were met. Great to see Debenhams going down their path of their bricks & mortar predecessor in terms of customer service.
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tk01 | 16 Jul 2023
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Did not track but eventually paid after chasing through customer service.
Did not track but eventually paid after chasing through customer service.
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tbiondi | 16 Jun 2023
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Would rate Zero Stars if possible
I bought the jacket from Debenhams, top cash back tracked in my account after 1-2 months Debenhams declined the transaction although I never returned the item, it is still with me . Therefore, I have to raise a claim and contact the customer service team I can provide my transaction number as well. Finally, it got resolved.. But too much hassle with this retailer.
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Devesh2010 | 15 May 2023
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Declined
I didn't receive cashback despite purchasing. No reason left from Debenhams.
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Deborahmckenna90 | 19 Apr 2023
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Thank You
Cashback received within timeframe. Thank you very much.
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lolb | 09 Mar 2023
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quick and easy to receive cashback
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ChrisEYoung | 05 Feb 2023
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8 weeks later declined to pay cashback
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Hena2014 | 05 Jan 2023
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quick delivery and good price
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Sjl164 | 30 Dec 2022
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Don’t bother! Doesn’t track and when you submit a claim, they weasel out of paying by saying the terms and conditions were not met.
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Operalover | 06 Dec 2022
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Great deals and great cashback
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finimo | 01 Dec 2022
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AVOID! Debenhams will give a poor reason in order to avoid paying cashback. Zero stars.
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Harp24 | 02 Nov 2022
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very fast & efficient approving cashback to confirmed then payable status
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Amm377 | 30 Oct 2022
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Love buying clothes from Debenhams, but the past couple of purchases have either not tracked or has been declined with no explanation
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Londonkel | 27 Oct 2022
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The cashback got declined for no reason. I followed all rules and they declined it with mo reason.
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GavKon91 | 21 Oct 2022
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Perfect couldn't be more pleased with purchases and cashback
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Anniemac17 | 12 Oct 2022
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cashback declined even though purchase was eligible
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RICWO | 06 Jun 2022
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Always pays out, good service
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Londonkel | 03 Apr 2022
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Declined on two genuine transactions, neither returned, no reason given.
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tetrisx | 16 Mar 2022
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unfortunately no cash back for me no stars if possible
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washfix | 15 Mar 2022
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no problems all tracked as expected
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skiwhiz | 28 Feb 2022
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its an added bonus to receive cashback when shopping at my favourite store
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Humber62512520 | 24 Feb 2022
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Cashback was declined for no reason.
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paulsmudge | 15 Jan 2022
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