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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	Declined Declined my cash back claim. No reason for it. I bought the item immediately. didn't use any codes etc.
	p4dstar \| 16 Mar 2024 Report Abuse
	An all too familiar cashback pattern forming Another retailer turning down genuine cashback pretending that purchase either didn't meet conditions or made via a different channel!!
	FrankiesSecret \| 15 Feb 2024 Report Abuse
	Had to raise a claim Bought from Debenhams on 3 seperate occaisions and cashback declined on all 3, so had to manually raise 3 claims. These were paid out, but i wasted a lot of time for a few pound when it seems they were automatcally declined as there were 3 on the trott. I will try and buy my stuff elsewhere in future - I'm very disappointed at Debenhams. Well done Topcashback for sorting it out for me.
	middla \| 17 Jan 2024 Report Abuse
	Declined with no reason. Debenhams have declined my cash back and with no reason. The order was not amended nor returned so no idea why they have declined it. I have opened a case with them but had no reply.
	Bell643 \| 19 Dec 2023 Report Abuse
	Doesn't pay Spurious reasons "didn't meet the conditions" offered for a declined payment - not correct. Very poor!
	garsides \| 14 Dec 2023 Report Abuse
	Great Cash back tracked and paid in good time contrary to many others who take 6 months and I even forget about it and then its declined and say can't be traced.
	Ibrahim14 \| 27 Nov 2023 Report Abuse
	Doesn't track, takes months to reply to claim, then refuses to pay. Really disappointing that Debenhams invent false reasons not to pay out a mere £1.66. After months of waiting, they have told TCB that my order was "cancelled, returned, or refunded”. This is completely untrue and I still wear the garment every week! Poor.
	tifosi678 \| 07 Nov 2023 Report Abuse
	Frustrating I was declined £13+ cashback from Debenhams basically because they sent us the wrong item, so it had to be returned and replaced - but because of this my cashback was decline. This was very frustrating because it was down to Debenhams error that the item had to be replaced. I have to add that TopCashBack we’re excellent from their customer service, they recompensed our cashback themselves without me asking. Top class service from TopCahsback.
	Fossefox \| 08 Oct 2023 Report Abuse
	Don't bother - look elsewhere Declined cashback - all tracked fine but they will never pay. No reason for declining. If you think the purchase is cheaper because of the cashback, then look elsewhere... ZERO STAR!
	yitpinglim \| 29 Sep 2023 Report Abuse
	Cashback declined Although I followed the relevant process, cashback has been declined!
	Londonkel \| 28 Sep 2023 Report Abuse
	scam declined cashback for no reason
	rfd84 \| 01 Sep 2023 Report Abuse
	Refused Cashback Cashback was refused because they claimed that my click through from TCB was not the last point of entry to their site. Clicked through from TCB at 13.00 purchase acknowledged by Debenhams at 13.10. ???
	Cardi \| 28 Aug 2023 Report Abuse
	Cool The best for cashback
	Peterbraimoh \| 03 Aug 2023 Report Abuse
	delayed item and declined cashback Terrible service with item shipping delayed despite paying additional to guarantee delivery. Cashback was eventually declined although all T&Cs were met. Great to see Debenhams going down their path of their bricks & mortar predecessor in terms of customer service.
	tk01 \| 16 Jul 2023 Report Abuse
	Did not track but eventually paid after chasing through customer service. Did not track but eventually paid after chasing through customer service.
	tbiondi \| 16 Jun 2023 Report Abuse
	Would rate Zero Stars if possible I bought the jacket from Debenhams, top cash back tracked in my account after 1-2 months Debenhams declined the transaction although I never returned the item, it is still with me . Therefore, I have to raise a claim and contact the customer service team I can provide my transaction number as well. Finally, it got resolved.. But too much hassle with this retailer.
	Devesh2010 \| 15 May 2023 Report Abuse
	Declined I didn't receive cashback despite purchasing. No reason left from Debenhams.
	Deborahmckenna90 \| 19 Apr 2023 Report Abuse
	Thank You Cashback received within timeframe. Thank you very much.
	lolb \| 09 Mar 2023 Report Abuse
	quick and easy to receive cashback
	ChrisEYoung \| 05 Feb 2023 Report Abuse
	8 weeks later declined to pay cashback
	Hena2014 \| 05 Jan 2023 Report Abuse
	quick delivery and good price
	Sjl164 \| 30 Dec 2022 Report Abuse
	Don’t bother! Doesn’t track and when you submit a claim, they weasel out of paying by saying the terms and conditions were not met.
	Operalover \| 06 Dec 2022 Report Abuse
	Great deals and great cashback
	finimo \| 01 Dec 2022 Report Abuse
	AVOID! Debenhams will give a poor reason in order to avoid paying cashback. Zero stars.
	Harp24 \| 02 Nov 2022 Report Abuse
	very fast & efficient approving cashback to confirmed then payable status
	Amm377 \| 30 Oct 2022 Report Abuse

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