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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	Spent £180, Item didnt track, and when a missing claim was submitted it was declined with some lame excuse. I have been using topcashback for 5 years now and I followed the normal of clearing cookies etc... This is the 2nd time Debenhams have rejected cashback and I think some companies on TCB are now using what excuses they can not to pay cashback claims.
	LeeCurcher \| 10 Sep 2014 Report Abuse
	Yet again, my purchase has not tracked.
	60anne \| 09 Sep 2014 Report Abuse
	Highly recommended. Thanks tcb
	boygammon \| 02 Sep 2014 Report Abuse
	I have made several purchases from this supplier recently. Cash back tracks within a few hours, then goes to payable in approximately 4/5 weeks. Spend £30 and get free home delivery, great.
	pedersen \| 30 Aug 2014 Report Abuse
	Did not pay out on a genuine transaction.
	Saarek \| 29 Aug 2014 Report Abuse
	Bought a new cabin bag which is very good. The ordering was easy and delivery was quick. There was a problem with missing cash back but this has now been resolved with no hassle and so would be happy to use again.
	\| 24 Aug 2014 Report Abuse
	I totally agree with previous reviews about transactions not tracking. I have had to raise claims on all my recent orders. It remains to be seen if they will actually pay the cashback.
	Ionawr \| 18 Aug 2014 Report Abuse
	Totally fed up with Debenhams, online at least, used to be excellent but the last 6 or 7 orders it never tracks' have submitted claims but latest one is still waiting for merchant. I know you should never factor the cash back into the final cost and assume that it will be paid but then again if Debenhams don't want to pay it they should remove themselves from this site!
	penped \| 30 Jul 2014 Report Abuse
	Have used Debenhams for years and have never had a problem with tracking and paying. They used to track within minutes/hours, but the last couple of months i have shopped 10 times or more and although the clicks to site are recorded, nothing has tracked. Will stop using them.
	ferrariuk \| 27 Jul 2014 Report Abuse
	Have used Debenhams several times and have generally tracked ok with a couple of exceptions - funnily enough though the one that didn't track and has since been declined a year later was when they were offering a high rate which should've earned me £12 cashback, not good service when you're expecting the advertised amount and buy through that retailer for that reason.
	EmWalker \| 11 Jul 2014 Report Abuse
	Declined cash back for items ordered in May 2013. Only just received the update on the 2 orders placed each within days of each other. Not what I expected from Debenhams and for the small amounts that the cash back was for! Very disappointing... :-(
	Podgey2010 \| 09 Jul 2014 Report Abuse
	I have purchased 4 separate items from Debenhams and in each case I have had to raise a missing cashback. Three have been paid, but all at lower rates than initially advised. One took over 12 months to do and I still have one outstanding. Not a very good experience on Debenhams part.
	karategranny \| 30 Jun 2014 Report Abuse
	Its hard for me to be positive about this retailer as far as cashback tracking is concerned. On my last order, I have had to put in claim for cash back for them to confirm, eventually pay up in the end.
	javicjo \| 25 Jun 2014 Report Abuse
	Terrible Terrible ....cash back never track...... gets declined......after ages... to be fair TCB tries their best gets this solved .....the quality of their merchandise has gone down dramatically,
	Dhanishta \| 17 Jun 2014 Report Abuse
	Well I had to wait 5 months to get three separate lots of cashback but eventually got it all :-)
	abbybobtim \| 14 Jun 2014 Report Abuse
	After about a year and a half, my cashback was declined. No explanation given. I gave them all the details they requested.Pathetic how merchants get away with this.
	gordeefc \| 10 Jun 2014 Report Abuse
	Very slow to receive Cashback from this merchant. Unsure if I would use again.
	jessie2 \| 09 Jun 2014 Report Abuse
	Lg26 offer code didn't work. Told me I hadn't added enough goods to basket to quality even tho I had.
	thebeards \| 26 May 2014 Report Abuse
	Well, I've been waiting nearly 10 months for a resolution to the tracking claim I lodged with TCB. Not impressed and wouldn't recommend
	pooka \| 24 May 2014 Report Abuse
	Despite having no problems with any other retailer, Debenhams never tracks for me - legitimate purchases made, no tracking email received. I've lodged missing tracking reports for a couple of occasions but have heard no further news in 6 months, so I guess I won't be getting any cashback. I'll avoid in future.
	Paul_J_R \| 12 May 2014 Report Abuse
	Poor from both Debenhams and Top Cashback, items tracked but no email, neither party willing to help, Debenhams say TCB have been advised to pay, TCB say they haven't, as the customer I am left in the middle, very little help received from either, wont ever order flowers from them again!
	helenevans2005 \| 09 May 2014 Report Abuse
	I have a problem every time I use Debenhams cash back. I occasionally have problems with other sites but Debenhams consistently is a no show and I have to lodge a claim, this takes months to resolve and when offered an amount it is never the full cash back that should have been paid. Most disappointed
	Jojo71 \| 02 May 2014 Report Abuse
	No Cashback paid.
	Dave1261245951 \| 02 May 2014 Report Abuse
	Cashback declined
	CECE \| 28 Apr 2014 Report Abuse
	STILL WAITING FOR CASH BACK FROM PURCHASE MADE IN JULY 2013, NINE MONTHS AGO. WILL NOT USE THIS SITE UNTIL CASH BACK IS PAID.
	diannepearson \| 27 Apr 2014 Report Abuse

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