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Get up to 8.4% of your purchase back
when you shop with Agoda

Agoda Reviews

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While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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Slow to pay
Just a very slow cashback payment from this retailer,thankfully TopCashback got it sorted when they were asked to help out.
  trkbyron | 12 Jun 2023 Report Abuse
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Truly awful
Topcash back was fantastic, but Agoda is horrible and tries and lie their way out of the issue. Agoda tried to say they paid someone else but then would not tell you who!
  shr113 | 15 May 2023 Report Abuse
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Refused cashback
Wouldn’t recommend.
  murchie94 | 15 Feb 2023 Report Abuse
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Very slow so not impresssed
  mondrian | 05 Feb 2023 Report Abuse
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Utter garbage! Claimed that my transaction had "failed to track" despite providing full details. Most of the other recent reviews tell a similar tale. Clearly, this merchant, at best, has serious tracking issues that it is failing to address - at worst, it is deliberately crooked. Use another agent - there are plenty of them!
  scoobysnack | 23 Sep 2022 Report Abuse
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4 manual cashback claims. All declined. This was the response - After looking into your claim further for you, I am sorry to tell you that your claim has been declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction. Fuunny how it suddenly tracks correctly with the lower cashback rates. I would highly recommend using with caution. This is a company that is not to be trusted especially with higher cashback rates.
  hAnZ | 07 Sep 2022 Report Abuse
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over 23 weeks of waiting, I do not recommend it
  Szulerus | 17 Aug 2022 Report Abuse
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all declined -not using anymore,,avoid
  cibo | 27 Mar 2022 Report Abuse
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Terrible - booked 5 days hotel break to Paris in September for December. Only booked through Agoda as was cheapest option with the cash back offer. Just notified today to say they rejected the cash back. Very disappointing and I will not book with them again.
  alun_parry | 20 Jan 2022 Report Abuse
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didnt track, refused my claim, even though 3 other providers worked!
  joegrant | 17 Dec 2021 Report Abuse
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Declined cash back after almost 1 year and countless claims for missing cash back. Avoid for booking your hotels!!
  mackum40 | 06 Jul 2021 Report Abuse
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1yr and counting to get money paid. Despite having tracked OK. Best off going to a better hotel booking site.
  Junglejames | 01 Mar 2021 Report Abuse
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Declined the Cashback after 9 months! Stay away!!
  mackum40 | 21 Jan 2021 Report Abuse
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Almost a year and no payout!
  vapeyjoe | 15 Dec 2020 Report Abuse
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Didn't track. Raised a claim and it took almost 3 years for it to be resolved.
  cetrimide | 20 Nov 2020 Report Abuse
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I booked the accommodation on 2 January 2019 and have only just received the cashback for it nearly 2 years later. Would not recommend Agoda for cashback. But thank you customer services for helping me get it and not giving up.
  mozartova1 | 22 Sep 2020 Report Abuse
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It took 2 years for them to pay my cashback, there are others paying more & paying quickly, AVOID AGODA !!
  lezz69 | 16 Sep 2020 Report Abuse
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over a year and still cashback hasn't been paid on a 1500 spend
  66Gaia66 | 24 Aug 2020 Report Abuse
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Don't bother, spent over £1,500 with hotel bookings and had them declined. Just seems a ploy to get you to spend via them.
  hockeynic10 | 04 Jun 2020 Report Abuse
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Agoda, We are a full year on and still you haven't paid any of our 3 cashback claims. I can't help but feel if you were true to your word on this platform, you might have good reviews here. Instead they are scathing and it seems either all of these customers have colluded to make you look bad, or maybe you really are just that shocking. Please let me know whether you intend to pay my cashback within the next 12 months or if I'll need to be waiting until 2022 for my cashback? Many thanks :-)
  Helenbogan | 22 Apr 2020 Report Abuse
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Cashback did not track. 6 months waiting for retailer 'to respond'.
  avemarie | 19 Apr 2020 Report Abuse
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not only they overcharged us but also they aren't paying the cashback
  66Gaia66 | 07 Apr 2020 Report Abuse
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1 year and they still haven't paid my £84+ cashback
  66Gaia66 | 17 Feb 2020 Report Abuse
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Nearly 2 years now and still nothing! No vouchers used, cleared cache, simple hotel booking! Have issues with them on other bookings. I book £1000's with ebookers and NEVER have an issue, plus their cashback amount is generous. Avoid Agoda like the plague, especially if you make a lot of bookings
  Dipakalypse | 23 Jan 2020 Report Abuse
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Shocking, don't touch with a barge pole. I have 3 separate claims outstanding with them since March 2019. Still no payment received. Looking at other recent reviews, they seem to have no intention of honouring their agreement. Shops elsewhere folks!
  Helenbogan | 17 Dec 2019 Report Abuse
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