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Get up to 12% of your purchase back when you shop with Agoda Join TopCashback Free
Get up to 12% of your purchase back
when you shop with Agoda

Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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I booked the accommodation on 2 January 2019 and have only just received the cashback for it nearly 2 years later. Would not recommend Agoda for cashback. But thank you customer services for helping me get it and not giving up.
  mozartova1 | 22 Sep 2020 Report Abuse
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Took over a year and half to receive my cashback having got left in limbo in my claims process. Other merchant i have used appear to have been more effective. I'd approach their offers with caution in the future.
  Le_Roi | 16 Sep 2020 Report Abuse
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It took 2 years for them to pay my cashback, there are others paying more & paying quickly, AVOID AGODA !!
  lezz69 | 16 Sep 2020 Report Abuse
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over a year and still cashback hasn't been paid on a 1500 spend
  66Gaia66 | 24 Aug 2020 Report Abuse
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Don't bother, spent over £1,500 with hotel bookings and had them declined. Just seems a ploy to get you to spend via them.
  hockeynic10 | 04 Jun 2020 Report Abuse
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Agoda, We are a full year on and still you haven't paid any of our 3 cashback claims. I can't help but feel if you were true to your word on this platform, you might have good reviews here. Instead they are scathing and it seems either all of these customers have colluded to make you look bad, or maybe you really are just that shocking. Please let me know whether you intend to pay my cashback within the next 12 months or if I'll need to be waiting until 2022 for my cashback? Many thanks :-)
  Helenbogan | 22 Apr 2020 Report Abuse
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Cashback did not track. 6 months waiting for retailer 'to respond'.
  avemarie | 19 Apr 2020 Report Abuse
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not only they overcharged us but also they aren't paying the cashback
  66Gaia66 | 07 Apr 2020 Report Abuse
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1 year and they still haven't paid my £84+ cashback
  66Gaia66 | 17 Feb 2020 Report Abuse
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Nearly 2 years now and still nothing! No vouchers used, cleared cache, simple hotel booking! Have issues with them on other bookings. I book £1000's with ebookers and NEVER have an issue, plus their cashback amount is generous. Avoid Agoda like the plague, especially if you make a lot of bookings
  Dipakalypse | 23 Jan 2020 Report Abuse
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Shocking, don't touch with a barge pole. I have 3 separate claims outstanding with them since March 2019. Still no payment received. Looking at other recent reviews, they seem to have no intention of honouring their agreement. Shops elsewhere folks!
  Helenbogan | 17 Dec 2019 Report Abuse
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AVOID AVOID AVOID
  snowshine | 01 Dec 2019 Report Abuse
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TERRIBLE - I have had problems with cashback every time i used them. Latest claim is taking over 7 months and still not resolved. Won't be using them again, not worth the hassle.
  rover20023 | 24 Nov 2019 Report Abuse
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The cashback never tracked. It has been almost a year now and still no sign of it being resolved. This is not the first time this has happened to me with Agoda.
  bfreeman | 16 Oct 2019 Report Abuse
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I made two bookings, Agoda only paid for one booking. Then silent for another booking which 3 times higher than the first booking.
  Jufrancie | 03 Oct 2019 Report Abuse
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Booking from way back in April (ish) tracked but never confirmed. Hard to recommend.
  OldIron | 17 Sep 2019 Report Abuse
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Awaiting 3 claims as they did not track through
  katiestaples | 24 Aug 2019 Report Abuse
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great deal quick paying
  deejaygee100 | 08 Aug 2019 Report Abuse
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Had to raise a claim and when it did come through the amount was incorrect/lower than it should have been
  Member220918382918 | 08 Aug 2019 Report Abuse
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Smooth, easy and efficient
  Alechko | 07 Aug 2019 Report Abuse
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purchase made on February '19 it hasn't been recorded and payed yet
  66Gaia66 | 05 Aug 2019 Report Abuse
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Had an issue with my CB and they resolved it quickly, excellent retailer!
  PAZ113 | 18 Jul 2019 Report Abuse
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Straightforward, no issues. Thanks.
  kdavison1957 | 18 Jul 2019 Report Abuse
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Cashback received - thank you!
  LuCass | 16 Jul 2019 Report Abuse
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50/50 if they pay or not
  harryajh | 09 Jul 2019 Report Abuse
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