Get up to 8.4% of your purchase back when you shop with Agoda Join TopCashback Free
Get up to 8.4% of your purchase back
when you shop with Agoda

Agoda Reviews

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While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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good cashback rate but took them a long time to confirm after a couple of attempts chasing them up. Not the most responsive of retailers so I'd be less tempted to use them again.
  Le_Roi | 06 Jan 2017 Report Abuse
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Quite good cashback and appropriate time to receive it
  rosario65 | 19 May 2016 Report Abuse
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Absolute rubbish when received from Agoda saying "Order yet to be fulfilled" on my cashback even though I did stay at the hotel. Not to use Agoda cashback again.
  alexma | 22 May 2013 Report Abuse
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Prepare for a wait..
Cashback tracked instantly, changed to confirmed after our stay, but 5 months on still waiting to change to payable.
  Neil_ABZ | 08 Apr 2024 Report Abuse
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Cash back not tracking most of the time...Having the troub of claiming them
Tops cash back not being tracked....
  britmike | 15 Apr 2023 Report Abuse
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Awaiting 3 claims as they did not track through
  katiestaples | 24 Aug 2019 Report Abuse
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Payment took far far far toooooooooooo long!
  chunkymac | 04 Feb 2019 Report Abuse
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took a while to receive the money
  ian2526 | 30 Jun 2018 Report Abuse
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It is good.
  brianlondon | 03 Jun 2018 Report Abuse
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Quite good cashback but extremely slow payment
  rosario65 | 24 Apr 2018 Report Abuse
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One hotel booking tracked and took months to be paid whilst still waiting for a response from them on the untracked transaction. Not great really
  marshalexander99 | 09 Oct 2017 Report Abuse
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Used to be good value. Now prices less competitive, slow to pay and always same level of cashback. Much less inclined to use.
  mahonb34 | 28 Jun 2017 Report Abuse
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cash back took a while once paid no problems though
  Sctoeop | 15 May 2017 Report Abuse
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Slow, but got my payout eventually
  NerdWhale | 01 Feb 2017 Report Abuse
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Dissapointing - I have used Agoda many times and never had any issues. Still under review 4 months later. Will have to consider whether i use them in future,
  v1ctim | 09 Jul 2016 Report Abuse
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Feels like it's taken ages to get the cash back and also the people at agoda weren't as helpful as the hotel we were staying at when there turned out to be a problem with the booking. Still it all worked out in the end
  Rachelandsteve1976 | 22 Feb 2016 Report Abuse
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Worst cashback experience I've had on Top Cashback so far. I booked several different stays through Agoda for a holiday in November and not a single one tracked. Had to go through the claims process on each one and still nothing... and then a nudge and eventually 2 months down the line Top Cashback managed to get it tracked and payable. Really have to mark down Agoda on this, it feels very much like they are doing everything possible not to pay out in the hope people won't bother. Would probably look to one of their competitors in future as we also found the pricing on their website incredibly misleading. You commit to one price, then after a few steps in the checkout process several different taxes are added and it leaps up considerably - very sneaky.
  email | 18 Feb 2013 Report Abuse
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Increase rate when booking via Topcashback.
When I first started booking hotel rooms with Agoda, their rates was the same as quoted directly from their website. I recently tried booking another room with Agoda, and every time I was directed to their website via topcashback, the rate per night increased by over 50%. In the end, it was cheaper to book directly with Agoda as the cashback saving would not cover the cost of the increased rate. I just wonder if other merchants do the same and therefore discourage you for using these cash back websites, its worth checking before buying.
  Whit1973 | 23 Mar 2023 Report Abuse
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Took over 10 months for payout
  Ree 123 | 22 Sep 2020 Report Abuse
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Took over a year and half to receive my cashback having got left in limbo in my claims process. Other merchant i have used appear to have been more effective. I'd approach their offers with caution in the future.
  Le_Roi | 16 Sep 2020 Report Abuse
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I made two bookings, Agoda only paid for one booking. Then silent for another booking which 3 times higher than the first booking.
  Jufrancie | 03 Oct 2019 Report Abuse
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purchase made on February '19 it hasn't been recorded and payed yet
  66Gaia66 | 05 Aug 2019 Report Abuse
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50/50 if they pay or not
  harryajh | 09 Jul 2019 Report Abuse
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Had to make claim to get cash back
  sarahxray2000 | 14 Feb 2019 Report Abuse
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Some money comes, some doesn't
  jgibbins92 | 30 Jan 2019 Report Abuse
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