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Agoda Reviews

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While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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Very, very slow
  Palavi | 27 Jan 2019 Report Abuse
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doesn't pay so fast. took them 6 months to give my cashback.
  hannahcaayon | 20 May 2018 Report Abuse
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Booked in Dec16 went to pending straight away.Realised I would have to actually stay before cash back confirmed.Still waiting many months after my stay
  yorkshireman | 15 May 2018 Report Abuse
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Very slow, booked in April 2016, stayed in September and eventually tracked but at a much lower rate. Payable now inn 2017 but tracked on a lower spend, given up chasing. Probably wont use again.
  Melski | 11 Apr 2017 Report Abuse
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very slow payers
  time4t | 29 Jan 2017 Report Abuse
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Avoid. Payout has taken 7 months and was reduced by 40% with no explanation. High cashback rate is just a scam to get bookings.
  armstrong1979 | 11 Jan 2017 Report Abuse
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extremely slow cash payments
  jonathancurran | 15 Oct 2016 Report Abuse
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had tracking issues. If you lodge missing claim, provide booking ID, otherwise Agoda will reject, but TCB will follow-up.
  knav2013 | 29 Dec 2015 Report Abuse
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12 weeks is the stated average waiting time for cashback from Agoda. 6 months later, status is 'Confirmed' but still not payable.
  malcinthemiddle | 29 Dec 2013 Report Abuse
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Company just declined my cashback. Top cashback said it was unlikely that they could recover it?! It's only £17, but the order was fulfilled and holiday fully paid.
  bigburko1 | 15 Jul 2013 Report Abuse
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cashback didn't track,needed to contact customer service repeatedly as voucher didn't appear, no faith in this merchant on any fron cashback or otherwise
  bobthetarmac | 30 Jun 2013 Report Abuse
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this merchant does not track, my advice is don't use them
  gk6732 | 06 Mar 2013 Report Abuse
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I've made about 20 purchases through topcashback over the last year or so, and agoda is the first one which hasn't tracked. Fortunately the price I paid for the hotel was no more expensive through agoda than any other discount hotel site, so I wasn't relying on a big cash back to bring it into line - but in future I'll use one of the other sites rather than agoda, hopefully they'll pay out as advertised.
  gld73 | 02 Mar 2013 Report Abuse
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My cashback failed to track, be wary of this retailer!
  __CMC__ | 09 Jul 2012 Report Abuse
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Will not use again
Did everything right waited months now cashback declined. Plenty of other companies more reliable than Agoda. Bye bye to them.
  Leftquidco | 24 Apr 2024 Report Abuse
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No Cashback
Cashback never materialised. Having booked well in advance, as many booking accommodation do, I couldn't raise a missing cashback claim until AFTER the maximum period (100 days?) was past. Disappointing.
  Geehead | 24 Apr 2024 Report Abuse
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Awful
Purchased through Topcashback link and tracked pending in March 2023. Declined in February 2024, robbed of £68.
  Greg_T | 23 Mar 2024 Report Abuse
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Refused claim
I definitely clicked through before booking. Refused a legitimate claim. Was going to book again via agoda but will not again.
  Melodyyyyyyyy | 01 Feb 2024 Report Abuse
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Refused to pay cashback
I’m always very careful to go through the correct mechanisms to get my Cashback and specifically chose to book my hotel through Agoda because they had the best Cashback offer through Top Cashback, only for them to claim that it wasn’t the last click or something along those lines so they wouldn’t pay. Reading other reviews it seems this is a regular thing.
  Hannahswales | 27 Sep 2023 Report Abuse
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Will not use Agoda again. They reject legitimate claims.
... and drag their heels about it.
  jaaydee | 13 Sep 2023 Report Abuse
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Scoundrels
Denied payout on legitimate claim
  highland_spring | 31 Jul 2023 Report Abuse
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Refused to give cashback
Refused to give cashback with no explantion after opening a missing cashback claim. I even contacted them directly for many hours, which they also refused to help. Fortunately TopCashBack stepped in and paid me the cashback anyway. But I recommend avoiding them if you expect to receive the cashback.
  jacob1 | 26 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I persononally would never use agoda again or recommend them
  StuartPunter | 16 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I persononally would never use agoda again
  StuartPunter | 16 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I pernonally would never use agoda again
  StuartPunter | 16 Jun 2023 Report Abuse
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