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Get up to 4.2% of your purchase back when you shop with Agoda Join TopCashback Free
Get up to 4.2% of your purchase back
when you shop with Agoda

Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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I made two bookings, Agoda only paid for one booking. Then silent for another booking which 3 times higher than the first booking.
  Jufrancie | 03 Oct 2019 Report Abuse
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Booking from way back in April (ish) tracked but never confirmed. Hard to recommend.
  OldIron | 17 Sep 2019 Report Abuse
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Awaiting 3 claims as they did not track through
  katiestaples | 24 Aug 2019 Report Abuse
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great deal quick paying
  deejaygee100 | 08 Aug 2019 Report Abuse
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Had to raise a claim and when it did come through the amount was incorrect/lower than it should have been
  Member220918382918 | 08 Aug 2019 Report Abuse
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Smooth, easy and efficient
  Alechko | 07 Aug 2019 Report Abuse
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purchase made on February '19 it hasn't been recorded and payed yet
  66Gaia66 | 05 Aug 2019 Report Abuse
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Had an issue with my CB and they resolved it quickly, excellent retailer!
  PAZ113 | 18 Jul 2019 Report Abuse
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Straightforward, no issues. Thanks.
  kdavison1957 | 18 Jul 2019 Report Abuse
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Cashback received - thank you!
  LuCass | 16 Jul 2019 Report Abuse
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50/50 if they pay or not
  harryajh | 09 Jul 2019 Report Abuse
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The cost via the TCB link was far more than going direct so any cashback would be less than going direct. However, Agoda is a terrible company and the room booked was not what was provided. No refund, no compensation. Avoid like the plague.
  nick1066 | 03 Jul 2019 Report Abuse
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hotel conformation did not come through after booking, so emailed to ask for documents to be re-sent and they refused?? hopefully the hotel will believe we have booked when we arrive
  rwood19 | 29 May 2019 Report Abuse
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I refuse to use this company anymore and will only use e bookers as they actually pay what they say they will. I would advise anyone to steer well clear of agoda at all costs!!!
  Wanno1 | 27 May 2019 Report Abuse
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Claims didn't track, took 2 years for one to be resolved and the other one was declined for no good reason. Won't be using them again.
  natahalondon | 07 May 2019 Report Abuse
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Very poor experience - needed a lot of nudges
  DaveTCB | 25 Apr 2019 Report Abuse
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took much much longer than estimated date to receive cashback. It was roughly 10months before this became payable
  Elle4189 | 23 Apr 2019 Report Abuse
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great deals on hotel accommodation... :-)
  carracam | 23 Apr 2019 Report Abuse
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Thru TCB, I've recently used Agoda on 4 occasions. Two didn't track so had to put in manual claims which came back the other day as 'cannot be traced'. The other two were declined. Hence, not only do I not trust them via TCB, but I will not use them at all and go through other hotel merchants that I've not had issue with over the years (hotels.com, expedia for instance). Very poor in my opionion and they've lost my custom due this.
  C45hI5TheW0RD | 12 Apr 2019 Report Abuse
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Took me over a year to get the cashback. Extremely Disappointing.
  CAFCASH | 05 Apr 2019 Report Abuse
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Awful. Have used Agoda 3 times now and cashback has not been tracked every time. Have had to open a case and chase for payment for months every time. Won't use them again.
  rover20023 | 30 Mar 2019 Report Abuse
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ok it takes a long time for a small amount
  brookmark897779605 | 12 Mar 2019 Report Abuse
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Great Value at Great Prices :-)
  carracam | 03 Mar 2019 Report Abuse
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This merchant is awful. I'd give them zero stars if I could. Two high value transactions done via Top Cashback, both of which were not tracked. I have waited well over 8 months for the first claim, and over 2 months for the second claim, and until today, there has been no resolution. Avoid this merchant, and use another one instead!
  cbtcb | 02 Mar 2019 Report Abuse
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Booking through them 3 times. Made claims on all 3 had to wait over 1 year to day it was declined. Never booking through them again.
  Pandapoopoo | 25 Feb 2019 Report Abuse
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