Get up to 8.4% of your purchase back when you shop with Agoda Join TopCashback Free
Get up to 8.4% of your purchase back
when you shop with Agoda

Agoda Reviews

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While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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Took over a year to attempt to get my Cashback they the rejected it!
  katie0444 | 27 Dec 2018 Report Abuse
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Refused cashback on a transcation of over £600. After a long wait the reason given was "transaction referred by another affiliate" but they declined to give any further info....such as who the affiliate is?! A joke. Beware!!!!!
  joncousins | 02 Dec 2018 Report Abuse
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Been chasing for over a year and cashback has now been declined despite booking through topcashback. Avoid! I will be booking hotels through someone else in future, they have lost my custom.
  Micaela66 | 23 Nov 2018 Report Abuse
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Been chasing for over a year and cashback has now been declined despite booking through topcashback. Avoid! I will be booking hotels through someone else in future, they have lost my custom.
  Micaela66 | 23 Nov 2018 Report Abuse
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They simply would not payout and would not explain why. DO NOT USE
  PhilBien | 13 Nov 2018 Report Abuse
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Cashaback got declined after 18 months due to "transaction referred by another affiliate". I have never use other links to click through and cache is always clear. Agoda clearly did not want to pay commision on this transaction.
  attipajti | 09 Nov 2018 Report Abuse
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It has taken over a year to get to a point where Agoda have rejected 2 separate transactions with no possibility of disputing their decision. I certainly won't be using them again!
  liz_95 | 07 Nov 2018 Report Abuse
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Nearly 2 years since staying in hotel and still not payable. Tracked immediatly on two bookings and both still not paid. Very poor as all other hotel sites pay quickly - avoid at all costs.
  Colli50 | 02 Oct 2018 Report Abuse
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Husband waiting nearly 2 yrs now for missing claim
  lorrainemurphycave | 22 Sep 2018 Report Abuse
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Four months since my trip and still waiting for Agoda to even acknowledge the transaction, had to contact TopCashback about the missing transaction, but heard nothing back. Next time I won't bother booking with Agoda as you never get the cashback.
  pbarbieri | 05 Sep 2018 Report Abuse
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dreadful payer avoid
  swbrook | 26 Jun 2018 Report Abuse
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2 bookings still not confirmed after staying in Novemnber 2017, it is now June 2018. Sort it out Agoda!
  Colli50 | 19 Jun 2018 Report Abuse
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18+ months and still waiting for cashback, which tracked immediately! Customer services have so far been no help.
  dmarchbank | 06 Jun 2018 Report Abuse
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Waiting nearly 12 months, still nothing. I'd give it a minus rating is possible.
  dorriewen | 30 May 2018 Report Abuse
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Booked hotel through them many times. Never pays cashback. Worst retailer on this site
  vincentdigio | 18 May 2018 Report Abuse
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Waiting nearly 12 month on missing cashback claim with this company. Would rate it as minus if I could
  Edwardjohnmurphy | 01 Apr 2018 Report Abuse
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Cash back did not track and i'm still awaiting missing claim outcome.
  rover20023 | 28 Mar 2018 Report Abuse
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Failed to track a big purchase worth hundreds in cash back - very disappointed!
  d_stupple | 30 Nov 2017 Report Abuse
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Still waiting for cashback to be paid out for a stay in Dec of 2016 which was booked in May 2016 and has remained pending all this time. I have tried several times to sort this out but still no sign of the £16+ i was hoping to get from my booking. I have never had a problem with cashback on any other hotel booking company before so won't be using Agoda again.
  julescompton | 10 Aug 2017 Report Abuse
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Missing cashback. No cashback on the purchase last February 2017. It has been four months now. The claim has been sent to TCB, but no progress.
  be2st | 01 Jun 2017 Report Abuse
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It took ages !
  colinclement | 17 May 2017 Report Abuse
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Like getting blood out of a stone compared to Ebookers. We're giving up on them after the same service over the last 3.5yrs.
  jamboal66 | 13 May 2017 Report Abuse
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Extremely slow payers & don't pay on full amount. Transaction in Oct 2016, payable end April 2017!!! Poor!
  Ingnong | 21 Apr 2017 Report Abuse
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Tracing cashback with this merchant is not trustworthy. I always lose my cashback transactions with this merchant.
  | 24 Mar 2017 Report Abuse
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Disgusted with Agoda who turned down two claims, one of +£60, saying that 'network has not identified ourselves as the last referral to the merchant’s site and this transaction'. After many years of booking accommodation through their site, I won't be using them again.
  rmiller69 | 24 Mar 2017 Report Abuse
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