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Get up to 20% of your purchase back
when you shop with trainline
trainline Reviews
Reviews and experiences from TopCashback members who have shopped with trainline.
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trainline Reviews
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Cashback declined for no reason. Don't bother and why use them anyway and pay a booking fee when there are plenty of providers out there who do not charge booking fees but do provide reliable and comparable levels of cashback - First Transpennine for example
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JamboAde | 09 Jan 2014
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Have been using TCB/Thetrainline for years and had no problems. Now my last four purchases have not tracked and I have yet to receive my cashback. Have raised a missing claim with TCB so just waiting...
If they don't track or pay cashback please remove them from the list of suppliers!
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paul_a_morrison | 27 Dec 2013
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Slightly surprised (based on the recent feedback), however tracked with no issue and became payable shortly afterwards.
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Scoop24 | 10 Dec 2013
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Didn't track and didn't receive any cash back raised with top cash back but nothing so far
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PadsideRob | 12 Oct 2013
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I have booked tickets through Trainline and Top Cashback several times and it has never tracked. Disappointed.
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CMitchell | 09 Oct 2013
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never had a problem, tracks quickly although takes a few months to become payable, helps cover the £1.50 fee
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| 28 Sep 2013
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Didn't get any cash back
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GRAHAM2109 | 10 Sep 2013
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I have purchased tickets from the Trainline through Topcashback on numerous occasions and each time the cashback has failed to even track. Each time I have lodged a missing cashback claim with the same outcome, the Trainline have declined to pay out any cashback for whatever reason. As a once regular user of this company I find their behaviour disgraceful and will certainly not be buying my tickets from this company again. TRAINLINE DO NOT PAY OUT CASHBACK, AVOID!!!
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Josh93 | 10 Jul 2013
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Didn't track and declined my claim. Not worth it anyway - stick to buying direct.
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Metarie | 26 Jun 2013
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Did not track, put in claim, after months of waiting tcb couldn't retrieve and so declined. Pointless waste of time, awful merchant. Use Red Spotted Hanky, much better service!
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KROWLEY7 | 20 Jun 2013
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Bought tickets on 15th March and still hasn't tracked. Also the booking fee has risen to £1.50 and to pay by Paypal is another £1.90. Not worth it any longer.
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wallsy40 | 29 Apr 2013
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Tracked immediately but was then declined. I will definitely NOT be using this site again.
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lynnisdulcy | 31 Jan 2013
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Thetrainline has a nice website and also a nice app, however this is paid for by the mugs that use their service.
Why should I have to pay £1 for a booking fee when I can book through many other train services for free! Slightly higher cashback that is all but cancelled by the £1 you pay in booking fee. Not worth it!
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cpbarnes | 27 Jan 2013
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Tracked quickly and then refused to payout - changed to £0. I did not use any codes or do anything else to invalidate so no reason for this. Be cautious!
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aardvark88 | 28 Dec 2012
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Addendum - Interesting that most of the recent feedback is similar!
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Billyo | 15 Nov 2012
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They seem to find any way (and don't have to justify) to not pay out (despite following the rules)! Expensive to use with 'booking fee' AND credit card charge, particularly when CB declined. Won't use again!
Alternative sites are available. Although you don't get cashback, they don't charge any fees - So better value overall.
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Billyo | 15 Nov 2012
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For no reason what-so-ever that I can see, my cashback has been refused by thetrainline.
It wasn't for a great deal of money (original purchase was £17.80) but I'm very disappointed to be told I get nothing from them.
I didn't cancel my ticket, I didn't use another promotional code at the same time, I totally can't understand why I'm not being allowed what is due to me.
If I buy an expensive train ticket I either, won't be using thetrainline, or will try another cashback site.
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Ginger_Rich | 05 Nov 2012
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Useless. Again
Twice in 3 months have had valid transactions approved and then reduced to 0 for no reason.
Never again
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fcooke | 11 Oct 2012
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Although this was only £0.21 as I am not using trains a lot. Payment become ZERO payable after 3 months and can't be ars... to make a claim. Poor simples!!!
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SylwesterN | 02 Oct 2012
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As others have mentioned, beware the completely hidden booking fee (£1) and credit card AND Paypal fee (£3.50) when buying tickets through the site. I'd recommend using this site to check train times and see if the're cashback through the specific train operator's web site.
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legendarydrew | 28 Sep 2012
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Useless - claim acknowledged and process then reduced to 0 for no reason. Ticket purchased within their t&c
Wont use again
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fcooke | 20 Sep 2012
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I came to trainline after despairing of the Southern Railways website. Trainline is not worth it either. The percentage cashback on ticket (as opposed to hotel) purches is tiny, and more than taken back by the £1 booking fee, let alone the £3.50 they sting you for if you pay by credit card.
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galfredus | 19 Sep 2012
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