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Get up to 20% of your purchase back
when you shop with trainline
trainline Reviews
Reviews and experiences from TopCashback members who have shopped with trainline.
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trainline Reviews
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Very poor! In small print, just before you buy, they try to stick you with a 75p booking fee. When cashback is only 1.5% you would have to pay over £50 on a ticket just to break even! Buying direct from the train companies, there is no fee......
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sbgray | 02 Oct 2014
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First time of using this supplier to buy train tickets, track very quickly then went straight to payable after several months. It might have been a small amount of cash back but it is something.
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pedersen | 30 Aug 2014
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As others have mentioned, beware the completely hidden booking fee (£1) and credit card and paypal fee (£3.50) When buying tickets through the site. I'd recommend using this site to check train times and see if the're cashback through the specific train operator's web site.
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khasruuk | 18 Aug 2014
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It did not track but went straight to payable after submitting a claim with TCB. I ordered the tickets in June and it has become payable today which is my first transaction to become payable since signing up with TCB in June so I am really happy with both TCB and The Trainline.
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kjarvis984 | 14 Aug 2014
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I don't understand how this is 4* as not once has my cashback tracked on it's own, instead I always have to submit a missing cashback claim.
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freds94 | 05 Jun 2014
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after nearly 2 weeks, cash back is still not tracked.
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fred105 | 14 May 2014
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First two purchases didn't register, so I stopped using them. One has appeared after chasing, but the other hasn't. Not too impressed.
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AlanJones1959 | 19 Mar 2014
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Worse cashback experience ever. I use topcashback website all the time with several vendors, and it works, but with trainline.com NEVER EVER worked. Raised a complaint, nobody cares, they told me "it's your problem, we don't give a damn". I book the train every single week, about £200 each week...never seen a single penny cashback....
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filippopiedi | 30 Jan 2014
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I've don't several transactions and they have all tracked and paid. Great!
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love2save | 27 Jan 2014
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Instant cash back very quick to pay
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billyboy123 | 24 Jan 2014
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Cashback declined for no reason. Don't bother and why use them anyway and pay a booking fee when there are plenty of providers out there who do not charge booking fees but do provide reliable and comparable levels of cashback - First Transpennine for example
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JamboAde | 09 Jan 2014
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Have been using TCB/Thetrainline for years and had no problems. Now my last four purchases have not tracked and I have yet to receive my cashback. Have raised a missing claim with TCB so just waiting...
If they don't track or pay cashback please remove them from the list of suppliers!
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paul_a_morrison | 27 Dec 2013
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Slightly surprised (based on the recent feedback), however tracked with no issue and became payable shortly afterwards.
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Scoop24 | 10 Dec 2013
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Didn't track and didn't receive any cash back raised with top cash back but nothing so far
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PadsideRob | 12 Oct 2013
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I have booked tickets through Trainline and Top Cashback several times and it has never tracked. Disappointed.
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CMitchell | 09 Oct 2013
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never had a problem, tracks quickly although takes a few months to become payable, helps cover the £1.50 fee
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| 28 Sep 2013
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Didn't get any cash back
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GRAHAM2109 | 10 Sep 2013
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I have purchased tickets from the Trainline through Topcashback on numerous occasions and each time the cashback has failed to even track. Each time I have lodged a missing cashback claim with the same outcome, the Trainline have declined to pay out any cashback for whatever reason. As a once regular user of this company I find their behaviour disgraceful and will certainly not be buying my tickets from this company again. TRAINLINE DO NOT PAY OUT CASHBACK, AVOID!!!
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Josh93 | 10 Jul 2013
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Didn't track and declined my claim. Not worth it anyway - stick to buying direct.
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Metarie | 26 Jun 2013
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Did not track, put in claim, after months of waiting tcb couldn't retrieve and so declined. Pointless waste of time, awful merchant. Use Red Spotted Hanky, much better service!
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KROWLEY7 | 20 Jun 2013
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Bought tickets on 15th March and still hasn't tracked. Also the booking fee has risen to £1.50 and to pay by Paypal is another £1.90. Not worth it any longer.
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wallsy40 | 29 Apr 2013
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Tracked immediately but was then declined. I will definitely NOT be using this site again.
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lynnisdulcy | 31 Jan 2013
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Thetrainline has a nice website and also a nice app, however this is paid for by the mugs that use their service.
Why should I have to pay £1 for a booking fee when I can book through many other train services for free! Slightly higher cashback that is all but cancelled by the £1 you pay in booking fee. Not worth it!
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cpbarnes | 27 Jan 2013
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