Sorry, failed to report abuse. You may have exceeded the maximum limit of reports allowed.
Thank you, abuse has been reported against this item and brought to our attention.
Get up to £42.00 of your purchase back
when you shop with Shell Energy Utility
Shell Energy Utility Reviews
Please sign in to leave a Shell Energy Utility reviewX
Reviews and experiences from TopCashback members who have shopped with Shell Energy Utility.
Review this merchant
|
Shell Energy Utility Reviews
|
|
|
Terrible - past two have both been problems
|
|
| |
Jpm1 | 04 Jul 2019
Report Abuse
|
|
|
Tracked as zero until a complaint raised and when it did track has done so at a lower rate than advertised when I clicked through (not TCB's fault, clearly Shell's). It has taken 5 months to progress to payable -- poor, poor, poor. Just as well their energy customer service is actually good.
|
|
| |
ciorstaidh | 24 Jun 2019
Report Abuse
|
|
|
payment still pending after almost 4 months
|
|
| |
dirtydog351 | 21 Jun 2019
Report Abuse
|
|
|
Terrible company dont waste your time
|
|
| |
IanG78 | 17 Apr 2019
Report Abuse
|
|
|
4 days now and still waiting for my cashback to track ...
|
|
| |
julieclose | 01 Apr 2019
Report Abuse
|
|
|
Still no cashback 13 months later, AVOID
|
|
| |
danbcn | 10 Mar 2019
Report Abuse
|
|
|
Switched to a dual fuel deal with First Utility through TopCashback but it's showing as £0 cashback. Have lodged a claim but don't understand why First Utility haven't validated the claim.
|
|
| |
Christine742 | 25 Feb 2019
Report Abuse
|
|
|
Signed up for dual fuel with a promised £100.00 cashback but they only paid £40.00. I submitted a claim almost 2 years ago and it still is not resolved, poor show.
|
|
| |
gav_murray82 | 10 Jan 2019
Report Abuse
|
|
|
Still waiting for Cashback after twelve months, didn’t register my disputes and now stating I have cancelled! Funny how they still taking money from my bank though?! Will keep chasing
|
|
| |
sioneddot | 28 Dec 2018
Report Abuse
|
|
|
First utility customer services were very rude and i ended up paying more than said and more than my previous provider
|
|
| |
Hcritch83 | 24 Dec 2018
Report Abuse
|
|
|
Have lodged a claim as First Utility say they are going to give cashback. CHanged my dual fuel to them months ago but no joy as yet :-(
|
|
| |
Hornicus | 21 Dec 2018
Report Abuse
|
|
|
12 months on and still no cashback so I am very very disappointed
|
|
| |
chrismah | 13 Dec 2018
Report Abuse
|
|
|
Signed up 14 months ago and still waiting for cashback to be paid. Price increase after a matter of months and have now switched to another supplier, but that didn't stop First Utility taking an additional months payment two weeks after they stopped supplying my fuel. Not impressed.
|
|
| |
Dianegr | 10 Dec 2018
Report Abuse
|
|
|
Cashback never tracked, submitted a complaint via TCB which asked for a reference number that wasn't on any documentation and required a lengthy phone call, the appeal was accepted but the cashback declined.
|
|
| |
joepatr | 29 Nov 2018
Report Abuse
|
|
|
Still have not received the correct cashback after signing up 14 months ago. They also quoted me a monthly cost (based on actual consumption) then raised it by £15 within 2 months of signing up.
|
|
| |
shelaghgunn | 11 Nov 2018
Report Abuse
|
|
|
After first utility cancelled my first order broadband order in error and my cashback being refused I placed another order for same. It is now 14 months since I since I switched to first utility and I’m still waiting on my cashback! Not impressed at all!
|
|
| |
chend | 31 Oct 2018
Report Abuse
|
|
|
9 months on and still no cashback! I was not saving that much by moving to First Utility, but thought the £40 cashback would make it a little better, but I have not received it so far!
|
|
| |
chrismah | 19 Oct 2018
Report Abuse
|
|
|
Been waiting over 11 months now for the correct cashback to be paid by TCB. At the point I purchased the produce from First Utility there was an offer to receive £100 TCB instead of the standard £40. The £40 was paid to me in a matter of months but i've been waiting for the other £60 ever since. TCB give me the same response everytime I chase, saying they are still chasing it with the provider or having added it to their query log, but no evidence of whether this is actually happening or not. I do not understand what TCB need the provider to confirm, i've already had the standard cashback paid, so it's not an issue with the claim not tracking or the right product being purchased..so what more needs to confirmed?
|
|
| |
Matty130788 | 04 Sep 2018
Report Abuse
|
|
|
I have waiting a year for my cashback and still have not received it! This is extremely poor service!
|
|
| |
chend | 29 Aug 2018
Report Abuse
|
|
|
Signed up during an offer for an increased £100 cashback in September 2017... still waiting for this!! Signed up using actual figures from last year's usage yet within 2 months was well in debit and had to increase payments by £15 a month.
|
|
| |
shelaghgunn | 28 Aug 2018
Report Abuse
|
|
|
No Cashback received 11 Months on from Purchase - a false commitment!
|
|
| |
cavery24 | 13 Aug 2018
Report Abuse
|
|
|
Very poor - Paid out wrong cash back amount. I have been waiting nearly two years with no response.
|
|
| |
kentsang | 17 Jul 2018
Report Abuse
|
|
|
still waiting after a year for £42 missing claim lodged months ago still awaiting supplier feedback
|
|
| |
joyceyb | 12 Jun 2018
Report Abuse
|
Share
