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Shell Energy Utility Reviews

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Reviews and experiences from TopCashback members who have shopped with Shell Energy Utility. Review this merchant

Shell Energy Utility Reviews
	Its been 6 months since i raised a claim over the cashback they paid out ( half of hat it should be) and it is not close to being resolved, im still waiting for First Utility to deal with the claims file that was sent to them back in November - poor show! I'm also still waiting for my smart meter to be installed after 9 months as they needed to get a part in stock! I would not recommend using FU to anyone at this point, the service is shocking!
	Claggy6 \| 10 May 2018 Report Abuse
	Absolutely shocking, avoid! I chose to go with first utility as the cashback seemed a great incentive. Both myself and my mother in law moved at the same time so I did 2 transactions and should have received £125 cashback for both. I followed the guidance and took out the correct accounts. Neither tracked so I had to inform topcashback, now after 4 months I have had 2 payouts, 1 for £25 and 1 for £85, despite them both being the same kind of accounts. I have chased and chased but still got no further.
	jenniferhannington \| 07 Apr 2018 Report Abuse
	Really slow. Had to open a claim to get the cashback even registered. Not good enough.
	azizukman \| 23 Mar 2018 Report Abuse
	Poor Cashback, stil lwating on them confirming it nevermind receiving the cash from end of last year
	Alanc1 \| 21 Mar 2018 Report Abuse
	I have waited for 19 months and still not received any cash back. I am no longer with them now so doubt if I will ever get it
	sh0pper \| 20 Jan 2018 Report Abuse
	Advertised £90 for Dual Fuel switch. Switch complete, only £40 paid
	Conradw1 \| 07 Jan 2018 Report Abuse
	My purchase was not tracked and I had to chase. Became instantly payable when it was eventually added
	richardhoward2910 \| 30 Dec 2017 Report Abuse
	Very poor.The Cashback amount tracked incorrectly.
	wdmcroberts \| 24 Dec 2017 Report Abuse
	my claim seems to have been closed with £60 still missing from cashback
	benjamin22625 \| 19 Dec 2017 Report Abuse
	cashback didn't track at the right amount (only got £40 not £100). As yet now response from TopCashBack or First Utility in resolving this.
	julianprime1 \| 17 Dec 2017 Report Abuse
	Terrible - they've been continually harassing me to get a "smart" meter. I'm fed up with the constant emails/letters/calls, some of which are from Siemens who make the meters - so much for not giving my details to other companies! On line chat yesterday was appalling as they told me that "all hoseholds have to have a smart meter by 2020" which is just not true.
	Scenedesmus \| 16 Dec 2017 Report Abuse
	they offer a large cashback to suck you in then in reality payout the lowes
	stillg79 \| 10 Dec 2017 Report Abuse
	I changed to first utility in July 2016 through topcashback and as yet November 2017 I still have not received a payout
	sh0pper \| 24 Nov 2017 Report Abuse
	Total con. Delayed my cashback for almost 6 months, paid only 50% of the cashback and then refused to pay the other 50%. If you are considering FirstUtility based on the cashback, if I was you I'd assume no cashback will come back and make the decision without taking cashback into account.
	theshopperandseller \| 17 Nov 2017 Report Abuse
	When I took first utility out the cash back amount was £70, it didn't go through so had put put in a dispute. To which three months to which I only received £40
	Lizeyliz \| 28 Oct 2017 Report Abuse
	Bad, very disappointed having changed provider to First utility, then my cashback being declined when i clearly purchased through top cashback.
	Tawnybum1 \| 11 Oct 2017 Report Abuse
	Sadly this was not a good experience. This did not track Aug 2016 and I submitted a ticket a month later. A year later First Utility have declined to pay saying "Correct cashback paid". Rubbish - be careful.
	Lizmund \| 05 Sep 2017 Report Abuse
	I switched providers because of the cashback offer but First Utility declined it for some reason. They've also completely messed up my switch so I've been paying 2 companies for gas for 2 months with no end in sight. After a topcashback claim, I got some of the cashback but not all of it. When I spoke to FU, they denied any knowledge of topcashback and said it was nothing to do with them.
	bumperwilliams \| 24 Aug 2017 Report Abuse
	I do not recommend First Utility Cashback. I joined them in January 2017 and was expecting £100 cashback which has been refused. I am not impressed.
	Johnfrancis \| 31 Jul 2017 Report Abuse
	As an ex EDF customer, I regret doing this switch. Why? 1) Cashback was meant to be £100, not £50. Its a con. 2) EDF continued to bill me, and First Utility billed me too, at the same time. I just don't have the energy to sort it all out (I am quite disabled)
	Chunkychip2 \| 22 Jun 2017 Report Abuse
	First Utility became my supplier in the end of January. Cashback became available on 3th May. VEEERY SLOW
	LUlrich \| 04 May 2017 Report Abuse
	Too slow to payout
	Dorothy_watmough \| 24 Apr 2017 Report Abuse
	They lie about the amount of cashback they offer and do not make clear what you will get.
	ual98 \| 14 Apr 2017 Report Abuse
	Awful. Didnt track took me ages to get hold of. Had to get loads of reference numbers i was never provided. In the end got a lower amount then origninally stated and then no response when questioned. DO NOT PURCHASE
	Chrisstephens \| 10 Apr 2017 Report Abuse
	This did not track even though I received an email to say it had. I then had to send several emails to topcashback and contact first utility to get inforation top cash back needed to process the claim. After months I have now received £40 cashback instead of the £60 advertised
	Tina_T \| 04 Apr 2017 Report Abuse

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