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Avoid like the plague - worst company I have dealt with
Do NOT use this company, unless you want to spend hours on correspondence correcting errors from this company , that are repeated time and time again. I wish I had never come across First Utility and can only hope this review and others on here, save you the same pain.
Background: during the recent price hikes, I looked to move from npower. FU seemed to be the cheapest. I signed up online and duly emailed a few friends to state what I had saved. Within an hour several friends pointed me to review sites such as this, plus bad experiences they had heard from others.
Following the 7 day cooling off procedure , I cancelled the move of service within 1 hour of signing up. As others have stated, this was ignored by First Utility and they started to ask for payments. I contacted First Utility to explain the situation, they apologised and stated I should contact my existing supplier to block any move request, as FU had no control over its automated systems !
During the next 6 weeks , not only did they withdraw money from my account, but also chased me for payment via email. Numerous calls later and false promises that everything had been sorted , I eventually had someone confirm my account was closed and my email details deleted.
I have asked for this to be put in writing, as I have no faith in this company. My biggest fear is having my credit rating impacted by this company, who have complete lack of control of their systems.
Once again AVOID this company ..... You have been warned
Update 2:
Still being chased by this incompetent company for money I do not owe. The letters are getting more threatening with bold "action required" and threats to take further action !
So basically the last person I spoke to lied that my records had been updated and I wouldn't be chased,
Back on the phone yet again, in a 40 min queue , to try and sort this shambles out.
BBC Watchdog, please hurry up and investigate these cowb
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cashbacklink | 21 Dec 2013
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