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Sainsbury's Groceries Reviews

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Reviews and experiences from TopCashback members who have shopped with Sainsbury's Groceries. Review this merchant

Sainsbury's Groceries Reviews
	Excellent Just ordered grocery each week via the top cash back site to get the cash back
	Lpri \| 02 Sep 2023 Report Abuse
	Purchases not tracked I have made five orders at Sainsbury's through TopCashBack, only one has tracked. I have submitted missing cashback claims which they are taking their time processing, and now the first one has come back rejected, saying there's no evidence of having gone through TopCashBack to make the order, even though I had the TopCashBack browser extension showing cashback was activated. Very poor service
	Paul_Laughton \| 26 Aug 2023 Report Abuse
	slow payout had to put claim in through TCB to get this payment
	donkeys1 \| 24 Aug 2023 Report Abuse
	diabolical i have to raise a claim every time they never pay it automatically , i have to raise a claim every time and wait ages
	Peterc319 \| 23 Aug 2023 Report Abuse
	Money for nothing I haven’t always received cash back when using this retailer.
	172Rkite \| 16 Aug 2023 Report Abuse
	Pointless This used to track every time but since the start of the year, nothing. I chase up every single order, which I place weekly following an the usual steps, and there's still been no cashback on my account in the last 4 months. It seems to sit waiting for their attention for months on end and then gets declined because they can't trace the transaction - probably because it's been months since it happened! I have customer service calls on this since January and it's now August, still nothing.
	squoozles \| 16 Aug 2023 Report Abuse
	Never Tracks Purchase Never Tracks Purchase
	inspectorgadget1 \| 25 Jul 2023 Report Abuse
	Never tracks Every time, Sainsburys fails to track and I have to put in a claim for cashback. I shop with them regularly but so far I've not had any cashback or any successful claims. From seeing other reviews I don't know why TopCashBack don't remove them and everyone the hassle of chasing cashback.
	tansycat \| 21 Jul 2023 Report Abuse
	Cashback not getting logged It's not worth the hassle to contact and log missing cashback each time, may as well use a different company, this system is not working.
	Gizmo11 \| 17 Jul 2023 Report Abuse
	Doesn't always work Good cash back but a bit hit and miss.
	Benghazic \| 17 Jul 2023 Report Abuse
	Poor tracking Hit and Miss whether it tracks. Maybe 50% at the most when ising safari on my iPad. Shouldn’t be this difficult!
	Debradeedesigns \| 04 Jul 2023 Report Abuse
	Poor tracking Hit and Miss whether it tracks. Maybe 50% at the most when ising safari on my iPad. Shouldn’t be this difficult!
	Debradeedesigns \| 04 Jul 2023 Report Abuse
	packing is poor at least the last three weeks, there has been damaged products due to packing of crate, with the highest refund being £31 of goods, which were all damaged
	JACKIEMORRIS \| 28 Jun 2023 Report Abuse
	Consistently fails to track I shop weekly with Sainsbury's, I always click through from Top Cashback and almost every time I have to chase the claim. And now they've started declining it after months of waiting, saying they can't trace it. I never get the "your visit has been recorded" message come up on the Top Cashback webpage after I click through to Sainsbury's, so somebody at TCB needs to look into this because if your visits aren't recording then that is YOUR issue, not mine. If you can't reliability provide the advertised cashback then remove Sainsbury's from your partners, it's just frustrating at this point and customers are starting to miss out as other recent reviews show.
	squoozles \| 27 Jun 2023 Report Abuse
	Terrible I shop each and every week at Sainsburys, ALWAYS through Top Casbback. I’m lucky if I get two cashbacks a month, sometimes whole months are missed. I am regularly filing claims for missed cash back. Absolutely horrendous service and use of this app.
	MichelleSDean \| 18 Jun 2023 Report Abuse
	Never tracks Doesn't track and didn't bother chasing.
	FrankiesSecret \| 18 Jun 2023 Report Abuse
	Ok Mainly good but doesn't always track.
	Benghazic \| 17 Jun 2023 Report Abuse
	Very good Grocery shop cashback with no issues
	Crystaltips16 \| 14 Jun 2023 Report Abuse
	Rarely tracks Each week I do an online shop to Sainsbury's via topcashback and most weeks I have to raise a cashback claim even though Topcashback has 'recorded my visit'. This happens on both Safari and Chrome. Not sure whether the fault lies with Sainsburys or Topcashback.
	Kerryjones \| 12 Jun 2023 Report Abuse
	Didn't come through until I raised a missing report Didn't come through until I raised a missing report
	Eleanora92 \| 05 Jun 2023 Report Abuse
	Never tracks Sainsburys never tracks and when you claim they always reject it as nine commisionable purchase. They should be kicked off topcashback.
	Denw44444 \| 04 Jun 2023 Report Abuse
	I shop online with Sainsburys every week, its very rare I get paid Cashback Its very rare they pay cashback, even through I click it weekly
	motherhughes \| 26 May 2023 Report Abuse
	Poor - Never tracks always have to raise claims This seems to be the only retailer where cashback NEVER tracks and a claim has to be raised every time. Other retailers track automatically just fine so not an issue at my end and definitely an issue with Sainsburys. Their website is equally slow and clunky on whatever browser is used.
	marknicolson \| 26 May 2023 Report Abuse
	Shocking Sainsbury's are shocking. It never tracks and if you raise a missing claim it gets rejected. I have to assume that someone is skimming the money for themselves which is why I no longer bother raising missing claims.
	SaintEx \| 23 May 2023 Report Abuse
	Rarely tracks Cashback rarely track with Sainsbury’s, maybe 1 in 10? I always have to raise a claim, disappointing. I follow the steps an I gave even tried different web browsers and clearing cookies etc. Claims are usually paid out though.
	nanz_1 \| 22 May 2023 Report Abuse

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