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Sainsbury's Groceries Reviews

Reviews and experiences from TopCashback members who have shopped with Sainsbury's Groceries. Log in to review

Sainsbury's Groceries Reviews
	Slow to payout That’sit, slow to payout
	marian12 \| 14 Oct 2025 Report Abuse
	Still very poor First cashback tracked in 7 months! By coincidence, I was using a very old laptop, and also Sainsburys have reduced the cashback to 89p (from 93p). I will start to give them their stars back once they start to clear the backlog of claims (19 at the moment, every other order for the last 7 months).
	Dave0564 \| 12 Oct 2025 Report Abuse
	Sainsbury’s don’t pay out Did online grocery shop and it is down s payable but no payout given on £85 shop. Will use Tesco in future
	Watership \| 12 Oct 2025 Report Abuse
	Never tracks Used to work fine, now never tracks, and requires every claim to be manually raised, plus expect you to give an amount less VAT, even though it's not even split out on the receipts. Very disappointed in Sainsbury's doing everything they can to avoid paying - what's the point of offering it if you never honour it?
	siddo78 \| 10 Oct 2025 Report Abuse
	Pathetic Sadly every week without fail cashback does not track.
	davebodle \| 08 Oct 2025 Report Abuse
	Nothing tracking for the last 6 months Sainsbury's used to be reliable cashback but as of the last six months nothing has been tracking. I've reported these issues and they are all "with the retailer". So as well as not getting any cashback I'm also wasting my time reporting into the void.
	hayhurst \| 07 Oct 2025 Report Abuse
	i have struggled several times to get my cashback from sainsburys sainsburys has often come up as a 0.00 payment which i have had to chase taking several months to be able to claim.
	Maceymoo354 \| 06 Oct 2025 Report Abuse
	Suddenly no cashback received Cashback from Sainsbury's never can be seen under my purchases until I intervene. Topcashback themselves have been very good at recovering any cashback but it does take me to make a complaint. I make a purchase each week through topcashback for Sainsbury's Groceries and Sainsbury's state they will give generally between £1.00 and £1.50. So where is my money Sainsbury's?
	billpan \| 02 Oct 2025 Report Abuse
	Very haphazard They don’t always pay out
	Gobbledegook \| 24 Sep 2025 Report Abuse
	Great to get a bit back Always good for a few quid
	Benghazic \| 19 Sep 2025 Report Abuse
	Quick Payout Never had an issue
	jj_roberts \| 05 Sep 2025 Report Abuse
	Always pays out So far so good, excellent at paying out, and in a timely fashion
	H0lly \| 01 Sep 2025 Report Abuse
	Awful... zero stars if it were possible A new online customer. My order failed to track, having to submit manual claims minus VAT, how in the World is a customer expected to work that out from their receipt when nothing is highlighted for VAT? Never had this with any other online supermarket/retailer. This company seem to be doing everything they can to make it difficult/impossible for customers making genuine purchases to get their legitimate cashback. Shocking service. 1st online order is also going to be the last with them.
	indyjes \| 01 Sep 2025 Report Abuse
	Great to get a bit back Great to get a bit back
	Benghazic \| 18 Aug 2025 Report Abuse
	never paid yet always clear cookies etc but have yet to get the cashback ,on many shops seems pointless to try !!
	vaL8 \| 14 Aug 2025 Report Abuse
	Rarely tracks and never pays out Transactions very rarely track, and for how little you get back it never feels worth the hassle of submitting a claim. On the rare occasion that it does track, it always gets rejected anyway. Completely pointless them being on this platform!
	Kiki117 \| 04 Aug 2025 Report Abuse
	Having to submit a claim every purchase Exactly as others have reviewed. I am now having to submit a missing cashback claim for every purchase as it never tracks and then have issues with their VAT subtraction (if they ever respond). It's becoming pointless them being on this site. Sort it out Sainsbury's or else remove yourself from cashback sites if you don't want to pay it.
	Teaguester \| 31 Jul 2025 Report Abuse
	Not tracking again Here we go again. This happened last year. Despite the "your visit has been recorded" screen, your visit is NOT recorded and I'm having to submit a missing cashback claim for every order placed in the last month. And THEN when it says to submit the claim WITHOUT VAT, they then recalculate that total and take the VAT off for a second time so sometimes that means the order total is under the £45 minimum. Ridiculous. Stop asking for ex VAT if you're going to do it yourself, stop doing it yourself, or frankly just make it track in the first place. Infuriating.
	squoozles \| 29 Jul 2025 Report Abuse
	Don't waste your time...they NEVER PAY NOW ! As many others have noted all of my transactions with Sainsburys never pay out now..they just get confirmed at £0 !! Don't waste your time. Spend hundreds..get nothing. Great !
	itfc \| 24 Jul 2025 Report Abuse
	Let down never seem to get cashback , keep having to put claim in nearly every time and never hear any more.not worth bothering
	suze49 \| 21 Jul 2025 Report Abuse
	Diabolical Orders don't track. Claims apparently go uninvestigated for months. Eventually, the cashback gets declined (3 out of the last 3 "resolved" claims), not always for reasons which I fully agree with. My oldest claim is now 6 months old, and claims are accumulating faster than they are being cleared, as I order weekly (and have to claim every time). I currently have 11 orders subject to claims. Very disappointing performance from a major name in UK grocery. They get 1 star because they at least offer cashback on every order, unlike their competitors who disallow cashback for amending orders, or limit cashback to the first few orders.
	Dave0564 \| 21 Jul 2025 Report Abuse
	Very poor all round Waited for months to be told "TopCashback was not seen as the final referrer of the purchase." Really!, well I don't use anyone else - therefore lies and a con to genuine shoppers who have been misled/mis-sold a cashback deal So message to Sainsbury - I will use up my Nectar points and shop elsewhere with companies that actually pay out cashback. Message to Topcashback - you need to seriously look at this or are you complicit in the mis-sold/mis-led scam?
	chelseastevo \| 19 Jul 2025 Report Abuse
	Used to work - now always doesn't track/gets declined! As per all the other messages below, Sainsbury's have changed something in their process so that now the click throughs don't track properly anymore - and then if you actually take the trouble to raise a customer services claim they decline completely valid claims saying that it wasn't linked to topcashback. Absolute rubbish. Very poor from Sainsburys, this always used to work fine.
	siddo78 \| 14 Jul 2025 Report Abuse
	Terrible! Purchase made November 2024 still waiting in July 25. 8 months for cashback! Very Poor Sainsbury’s!
	Tazwitch \| 13 Jul 2025 Report Abuse
	No longer rewarding Loyal Customers When I started using Sainsbury's through Top Cashback, the rewards worked perfectly however, since the beginning of 2025, i've had to chase for every week's shop that I have done. And now Sainsbury's are refusing my cashback saying i didn't go through Top Cashback to do my shop Now why would I not do that !!!! you offer a cashback when we use this service, so please honour the offers you make and reward your loyal customers - or they will shop elsewhere
	SELUKE \| 12 Jul 2025 Report Abuse

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