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Get up to 1.05% of your purchase back
when you shop with Ocado
Ocado Reviews
Reviews and experiences from TopCashback members who have shopped with Ocado.
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Ocado Reviews
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Read some really good reports on HotUkDeals about Ocado so thought I would give it a try. Very impressed with the site, extremely easy to navigate and prices were excellent. The added bonus of cashback appeared within 24 hours and my order will be delivered tomorrow - perfect. Highly recommended.
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jenwrendorset | 17 Nov 2013
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Tracked first then balance became 0... did not understand why but was not impressed!
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mlz00001 | 10 Nov 2013
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Its been a nice experience from Top Cahback Team, but the time Ocado take to sort out the cash back claims is not exorbitantly long...
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Denoy | 04 Nov 2013
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Declined cash back due to invalid claim, although the purchase met the requirements. Another £6.00 lost because the company doesn't want to pay out!
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AQRoss | 01 Nov 2013
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Cashback tracked initially and then was declined by Ocado. I lodged a claim which resulted in "transaction has been identified as having gone on to use a different voucher from one of the merchants other marketing channels". I queried that as I clicked through from Topcashback , nowhere else and the response was " you intentionally or knowingly went through another channel. It usually means that something else has been recorded as being the referrer of your transaction. This does not even necessarily mean another cashback site, it can be anything from a search engine to a voucher code to a pop up window or anything like this."
Not impressed!!!
Also had problems with lots of items in my shop - will not use again.
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SylviaShearan | 16 Sep 2013
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Not very good. made an order over £40. groceries arrived but cashback declined. Ocado is not reliable for Cashback.
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saver_m | 02 Sep 2013
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Tracked quickly and then changed to £0. I dont know why .
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deepdaleducky | 27 Aug 2013
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Cashback tracked then reduced to £0 for no reason at all.
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pete_holloway | 25 Aug 2013
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Declined cash back with no reason given. Disgusted wont be using them again. Delivery was late too.
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jomo15 | 20 Jul 2013
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Just like other people, I'm unimpressed. First order placed on Feb 25th tracked fine at expected rate, and delivery was smooth. However, transaction later moved to £0.00 and I'm still waiting for a response to my claim.
Note to Topcashback: merchants with a consistent record of non-payment should be removed from your site; they bring you into disrepute!
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benjcoe | 28 Jun 2013
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Went onto Ocado and purchased as part of the Cashback on Offer. Order goods, had them delivered, no problems. However, they have cancelled / declined my cashback. Why. It's bad business. I wont go there again, there are more reliable and trustworthy sites out there!
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chriscorish | 16 Jun 2013
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Again, another person with cashback declined for no reason. Ocado shouldn't be allowed on here!
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| 13 Jun 2013
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Cashback tracked but declined without any reason. Will never purchase from them again.
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Lyrebird | 28 May 2013
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Cashback cancelled, even though all codes used were correct, will lodge claim. Will not shop with ocado again unless sorted, shame too as the delivery driver was so helpful and polite.
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| 14 May 2013
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Bought on 18Nov12, £8.08 cashback payable 25Mar13, 4 months to payment. Could be much better, However, the shopping experience with Ocado is excellent.
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Tbcao2009 | 25 Mar 2013
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Tracked within 30 minutes of ordering... excellent !
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lynp | 23 Mar 2013
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Like many others, my cashback reverted to £0.00 after a few weeks. As a first time shopper with Ocado this has put me off ordering from them again. Also from some of the comments on here they charge extra for substitutions.
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maggie749 | 22 Mar 2013
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As others have said, cashback tracked quickly but then declined, missing claim lodged but no response yet. Won't shop with them again due to this
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IanSteel2011 | 20 Mar 2013
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Cash back declined by Ocado as a new customer very disappointing what a waste of time!
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vickyking | 11 Mar 2013
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Shockingly poor service from Ocado in general. firstly, they didn't acknowledge my cashback (from 2 years ago) and secondly, the service I actually received when I got my shopping was terrible. Where they substituted items they charged me extra (rather than price matched) and were quite rude on the phone. Why use Ocado when you can use Waitrose direct and get the Waitrose/John Lewis level of customer service?
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Nobby070 | 07 Mar 2013
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Cashback declined for no apparent reason.
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naboothatswho | 06 Mar 2013
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As others have said, cashback tracked quickly but then declined- missing claim lodged. Won't shop with them again due to this
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skisoph86 | 11 Feb 2013
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Just like everyone else who has recently posted, cashback declined, claim raised.
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TheTotem | 09 Feb 2013
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As with other recent reviews, cashback on first purchase tracked fine for several weeks. It's now been zero'd and processed as payable. Will be filing a claim with TCB, but this doesn't look good for Ocado.
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| 08 Jan 2013
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"New Customer" cashback offer tracked initially and then declined a month later after a £250 spend. Wouldn't use this merchant if you are counting on receiving the cashback....
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sarahsro | 10 Dec 2012
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