Sorry, failed to report abuse. You may have exceeded the maximum limit of reports allowed.
Thank you, abuse has been reported against this item and brought to our attention.
Get up to 7% of your purchase back
when you shop with Ocado
Ocado Reviews
Please sign in to leave a Ocado reviewX
Reviews and experiences from TopCashback members who have shopped with Ocado.
Review this merchant
|
Ocado Reviews
|
|
|
Like many others, my cashback reverted to £0.00 after a few weeks. As a first time shopper with Ocado this has put me off ordering from them again. Also from some of the comments on here they charge extra for substitutions.
|
|
| |
maggie749 | 22 Mar 2013
Report Abuse
|
|
|
As others have said, cashback tracked quickly but then declined, missing claim lodged but no response yet. Won't shop with them again due to this
|
|
| |
IanSteel2011 | 20 Mar 2013
Report Abuse
|
|
|
Shockingly poor service from Ocado in general. firstly, they didn't acknowledge my cashback (from 2 years ago) and secondly, the service I actually received when I got my shopping was terrible. Where they substituted items they charged me extra (rather than price matched) and were quite rude on the phone. Why use Ocado when you can use Waitrose direct and get the Waitrose/John Lewis level of customer service?
|
|
| |
Nobby070 | 07 Mar 2013
Report Abuse
|
|
|
Just like everyone else who has recently posted, cashback declined, claim raised.
|
|
| |
TheTotem | 09 Feb 2013
Report Abuse
|
|
|
As with other recent reviews, cashback on first purchase tracked fine for several weeks. It's now been zero'd and processed as payable. Will be filing a claim with TCB, but this doesn't look good for Ocado.
|
|
| |
fergieshopper | 08 Jan 2013
Report Abuse
|
|
|
The promised £8.08 cashback tracked quickly. Had been really impressed until merchant elected to decline cashback a few days later. From reading these reviews it would seem I'm not alone. I've lodged my Missing Cashback Claim. Not at all happy. Ocado won't be getting any more of my custom until this is resolved...
|
|
| |
jtbug | 04 Dec 2012
Report Abuse
|
|
|
not happy with ocado,very poor customer service, not paid cash back, never go back to ocado, and never recommended anybady
|
|
| |
matt25 | 07 Aug 2012
Report Abuse
|
|
|
Almost a year now since I first used Ocado and still have not received my cashback.
|
|
| |
SillyTurkey | 27 Jul 2012
Report Abuse
|
|
|
due £7.50 and wouldn't pay stated wrong code used but no code was necessary. rubbish, don't expect them to pay
|
|
| |
Cshsas | 19 Jul 2012
Report Abuse
|
|
|
I was a new customer last Novenber and expected £7.50 cashback. Ocado have now declined the cashback stating I used an invalid discount code. The code I used was valid !!
|
|
| |
xxxraichxxx | 19 Jul 2012
Report Abuse
|
|
|
No cashback, even though I qualified as a first-time customer, no information given as to why they wouldn't award cashback, products over-priced, only positive about them is the nice friendly delivery driver! Won't be using again...EVER!
|
|
| |
isabelleevangeline | 13 Jun 2012
Report Abuse
|
|
|
Rubbish! It took 2 months to confirm and the amount tracked is zero.
|
|
| |
cmlb2008 | 08 May 2012
Report Abuse
|
|
|
made my first purchase from Ocado last November, tracked at £0.00 . Submitted claim but still waiting 6 months later
|
|
| |
xxxraichxxx | 08 May 2012
Report Abuse
|
|
|
Cashback amount was declined by Ocado without any reason. Very disappointing. Will not use again.
|
|
| |
notahappybunny | 06 Mar 2012
Report Abuse
|
|
|
still waiting for cashback - tracked as zero and chased numerous times but no reply. avoid
|
|
| |
tillygirl | 08 Feb 2012
Report Abuse
|
|
|
Bought, paid (didnt use any codes), tracked... Nothing.
Not paying out.
Avoid.
|
|
| |
Silhouette | 01 Dec 2011
Report Abuse
|
|
|
Cashback tracked at correct amount and then went to zero payable. Missing cashback claim submitted but nothing happened. Avoid this like the plague!!
|
|
| |
kmaestro | 13 Aug 2011
Report Abuse
|
|
|
I ordered for the first time. The delivery was smooth. However, I did not receive the cashback as advertised. I submitted a missing cashback claim and it was refused.
|
|
| |
Lin71 | 14 Jan 2015
Report Abuse
|
|
|
As per other comments. T&Cs adhered to, yet despite initially tracking, cashback drops to zero.
I do wonder why some companies even bother offer cashback.
|
|
| |
Jaaaaaaaamie | 11 Jun 2014
Report Abuse
|
|
|
No good, no cash back.
|
|
| |
sanchosser | 14 May 2014
Report Abuse
|
|
|
Placed an order on 21 Jan 2014 tracked back ok £6.30, But after a few weeks went to £0.00, Raised a manual claim but still declined, due to “Did not meet Terms and Conditions set by merchant”.(24/03/2014), so will not be using them ever again, be careful of these non-payers of any cash back, be warned.
|
|
| |
| 24 Mar 2014
Report Abuse
|
|
|
Despite meeting the cashback criteria, it was declined. Lost out on £6. Very disappointing.
|
|
| |
mm76 | 10 Mar 2014
Report Abuse
|
|
|
Cashback tracked then reduced to £0 for no reason at all.
|
|
| |
pete_holloway | 25 Aug 2013
Report Abuse
|
|
|
Just like other people, I'm unimpressed. First order placed on Feb 25th tracked fine at expected rate, and delivery was smooth. However, transaction later moved to £0.00 and I'm still waiting for a response to my claim.
Note to Topcashback: merchants with a consistent record of non-payment should be removed from your site; they bring you into disrepute!
|
|
| |
benjcoe | 28 Jun 2013
Report Abuse
|
|
|
Cashback tracked but declined without any reason. Will never purchase from them again.
|
|
| |
Lyrebird | 28 May 2013
Report Abuse
|
Share
