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when you shop with IHG Hotels & Resorts
IHG Hotels & Resorts Reviews
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Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts.
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IHG Hotels & Resorts Reviews
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11 months to get the cashback from IHC. 70% of all my claims for missing cashback have been with the 'accommodation section' of TCB.
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rookie | 03 Nov 2009
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This originally tracked as £0.00 but I submitted an enquiry and the money tracked within 1 week.
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ally24080 | 31 Oct 2009
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Thieving conmen, lost over £50 when failed to track and they have ignored all the nudges, been trying since Feb to get paid, don't bother book with a different Hotel Group. Have given all paperwork to prove the stay.
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James_Dinsdale | 30 Oct 2009
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Very hit & miss - have had to file lots of missed tracking claims that appear as zero- don't bank on this one when booking.
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ukporric | 27 Oct 2009
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Rubbish tracking!! Used twice - failed to track (so far) both times!!
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Rob1000 | 20 Oct 2009
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Failed to track, had to manually claim.
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dionysus | 20 Oct 2009
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Tracked at £0, submitted manual claim, still waiting after 6 months.
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| 15 Oct 2009
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Total rubbish! Won't be using them again.
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crushedkitten | 06 Oct 2009
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Booked my hotel 8 months ago and still not tracked!!!!! You have been warned...
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Icy | 03 Oct 2009
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Cashback can be very tricky, sometimes it gets posted straight away and other times it just never arrives.
Experience has found that submitting a missing report only has about a 10% chance of getting resolved, most of time it just seems to be forgotten and drops off of my list.
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Karl_Bundy | 28 Sep 2009
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Booked twice through Topcashback (one of the stays was £160!) and both failed to track. Submitted missing claim in July and have got one of the cashback amounts back - two months later! Still waiting for the higher amount...
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princessrubberducky | 24 Sep 2009
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Despite having completed my stay by 6th August and also completeing missing cashback form, I'm still waiting for my cashback!
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mhda13 | 24 Sep 2009
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Waiting for enquiry....and has payed out at £0 and tcb not responding to my query to forward this with the claim as well!
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wileycat | 12 Sep 2009
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The transaction was always traced as nil (zero) and always have to manually trace them, however thus far I have always been paid the cashback due. As a Priority Club member you get additional rewards too. So, recommend but make sure that you manually trace it.
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Besnik | 10 Sep 2009
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OK. Eventually got my cash back, but did not track, and tool ages to sort out manually. Many thanks to TCB though!
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| 07 Sep 2009
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Initially tracked very quickly, as £0. Wasn't worried as thought it would change after I had completed my stay at the hotel. Has now gone payable at £0. Have submitted a claim, will have to see how it turns out.
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MWS | 26 Aug 2009
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I use IHG a lot. Unfortunately when it comes to cashback they only seem to pay out for the first transaction. All future transactions have tracked at zero.
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dukaat | 23 Aug 2009
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Booked a hotel room back in April. Cashback tracked, but then became payable at £0.00. Manual query submitted to retailer but no news after a further month or two.
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DarkBolt360 | 18 Aug 2009
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Cashback is supposed to track at zero when you book, and a new transaction appear once you've checked out which reflects the final bill. In my experience the following is true:
1) In 8 bookings, only one has tracked properly to the end - the others I have had problems claiming on because the initial 'tracking' is worth zero (so you can't claim for) and then by the time you stay it was months since you booked, so the 'click' is months old and you can't claim.
2) The one time it did track it was for an odd amount, which wasn't the room only, wasn't the ex-vat total, wasn't anything else I could think of either!
In short - treat this as a bonus if it works, because most times it doesn't.
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uglysteve | 17 Aug 2009
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Cashback tracked at £0.00. TopCashBack responded to manual claim quickly, but still waiting for IHG to respond. It's been over 5 weeks now with still no joy. I wouldn't book these hotels if the cashback is your main swaying factor!
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| 17 Aug 2009
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disapointed so far, the original transaction tracked, but with no cashback amount, I have submitted a claim but still not heard anything. The booking has just been fully paid for so hopefully will track again with the cash back, annoying really i will be losing out on over £10 which adds up.
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angel28 | 12 Aug 2009
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Two bookings - different hotels but same week - both showed as zero cashback for a while then one went though & confirmed OK - the other vanished!?
I suppose this is better than nowt, and I hadn't really expected this to track anyway after seeing the weird Holiday Inn booking system!
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markmathsn | 03 Aug 2009
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