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IHG Hotels & Resorts Reviews

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Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts. Review this merchant

IHG Hotels & Resorts Reviews
	Like getting blood from a stone IHG rarely track and when they do, never at the right amount. Proving your case every time is a struggle and I have transactions from a year and a half ago stuck on pending. Screenshot the cashback rate for evidence. The admin time of pursuing these claims really isn't worth booking through them - not even as a Platinum member with them. It's easier to use Expedia.
	Member9109307471403 \| 08 Jun 2024 Report Abuse
	IHG SERVICE & SUPPORT IHG service and support is easy to use Staff are always helpfull, IT communication is great. no problems with anything 1st class
	Dave Hubbard \| 05 Jun 2024 Report Abuse
	IHG simply does not track Previous cash back claim only resolved after customer service intervention. Now recent transactions have also not tracked It is poor
	whiskerxx \| 20 May 2024 Report Abuse
	excellence services get true cashback
	NumRewat \| 04 May 2024 Report Abuse
	Still got cashback from october 2022 outstanding never moves from pending
	Becky_Trafford \| 14 Apr 2024 Report Abuse
	You won’t get the cashback Stayed at a kimpton, expecting 8% cashback. They will not honour the cashback.. if i were you I would use a discount code and get discount when paying as that way its guaranteed.
	andybee1975 \| 28 Feb 2024 Report Abuse
	Cashback hasn't tracked Booked twice recently and neither have tracked. Should have read the reviews first. Thought perhaps I may have been at fault but evidently not.
	Member1079363992901 \| 26 Feb 2024 Report Abuse
	Issue with the cashback being monitored As soon as you select the dates for your booking and do a search, the cashback icon/extension seems to reset itself and does not track Have tried in Chrome and Firefox Firefox does the same but does seem to track the booking
	Porterfamily \| 09 Feb 2024 Report Abuse
	Only paid on first room We travel as a family and always have to book two rooms (on the same booking) but we only ever receive cash back on one of the rooms.
	RowlandsN \| 15 Jan 2024 Report Abuse
	Lengthy process and had to lodge a claim I had to lodge a claim as the cashback didn't show at all on my account. I also didn't receive what I had expected.
	23carrie \| 29 Dec 2023 Report Abuse
	IHG Cashback Review I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago. I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again. IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
	jobugs64 \| 20 Nov 2023 Report Abuse
	IHG Cashback Review I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago. I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again. IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
	jobugs64 \| 17 Nov 2023 Report Abuse
	The rate is lower than other places and it failed to track The prices on their website are usually a bit lower than the more general websites but their cashback rate is also lower. In my case the transaction failed to track for some reason and I had to raise a ticket. After 7 months I finally got my cash back.
	Aamir_sheikh \| 04 Oct 2023 Report Abuse
	Never Tracks I do multiple IHG bookings and none of them track through topcashabck. I use Chrome or safari and it makes no difference. Always use the desktop version and it never tracks. The saving grace is that when you raise a claim, it does get resolved and you receive the cashback. However, the system needs to work properly so the cashback tracks when you make the purchase.
	ummerchand \| 08 Sep 2023 Report Abuse
	Keep receipts IHG payout on about 10% of my click throughs and 50% of the missing cashback claims. And beware that you can only go back 3 months on missing cashback so don't book too far in advance!!
	bigjohnt \| 10 Jul 2023 Report Abuse
	five months wait for nothing In Dec 2022 Topcashback had a separate cashback section for Crowne Plaza Hotels(part of IHG) I made a booking for a stay in March 2023. It did not track so put in a missing claim. waited 5+ months and IHG declined the cashback
	plastics \| 13 Jun 2023 Report Abuse
	prompt service Another stay at Holiday Inn. Top Cashback service really prompt from this retailer. Makes we want to book again
	LynB29 \| 25 May 2023 Report Abuse
	Excellent Service \Throughout Got cashback by bookings made for my stays in the UK.
	Tendayi \| 11 May 2023 Report Abuse
	Great Excellent service
	richychan \| 15 Apr 2023 Report Abuse
	Very slow for confirmed purchases to become payable - if at all I have numerous past stays that have not yet become payable - going back to December 2021. The Customer Service team do nothing but tell me I have to wait. Some more recent stays have become payable soon after I completed my stay. Why is payment so random?
	Harvestman \| 18 Mar 2023 Report Abuse
	Hasn't tracked since August 2022 Most transactions before that date tracked and paid but nothing since
	dogbear \| 12 Mar 2023 Report Abuse
	Great Excellent. No problem
	richychan \| 21 Feb 2023 Report Abuse
	Booked, didn't tarck (but the click was recorded fine). Declined "...as the network has not identified ourselves as the last referral to the merchant’s site and this transaction". Seems very common, but then IHG IT is notorious and their whole operation has been even more chaotic since the 2022 hack. Can't recommend booking via TCB, I'm afraid. As for the hotels, well it's a mixed bag - depends on the local franchisee. Definitely avoid Birmingham M6J7 (Great Barr) in the UK - horrible service there.
	Captain_Jazz \| 31 Dec 2022 Report Abuse
	Excellent service
	richychan \| 03 Nov 2022 Report Abuse
	This retailer is not easy to earn from as purchases do not show up in your account you have to raise tickets to customer service on 90% of transactions.
	Nealeed \| 30 Oct 2022 Report Abuse

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