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Get up to 15% of your purchase back
when you shop with IHG Hotels & Resorts
IHG Hotels & Resorts Reviews
Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts.
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IHG Hotels & Resorts Reviews
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Cashback is good but always have to chase. Too much admin.
I can not complain about the hotels or cashback, any amount is always welcome. However I always have to chase and I often forget to do so. The admin time is not in proportion to cashback received.
The point of cashback, is it should be seamless with minimum interruption to your online shopping.
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bsk38 | 05 Sep 2024
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Great with cashback on my stays with IHG
Room booked via TCB advertisement / link
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LEWEST | 10 Aug 2024
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Like getting blood from a stone
IHG rarely track and when they do, never at the right amount. Proving your case every time is a struggle and I have transactions from a year and a half ago stuck on pending. Screenshot the cashback rate for evidence. The admin time of pursuing these claims really isn't worth booking through them - not even as a Platinum member with them. It's easier to use Expedia.
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Member9109307471403 | 08 Jun 2024
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IHG SERVICE & SUPPORT
IHG service and support is easy to use
Staff are always helpfull, IT communication is great.
no problems with anything
1st class
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Dave Hubbard | 05 Jun 2024
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IHG simply does not track
Previous cash back claim only resolved after customer service intervention.
Now recent transactions have also not tracked
It is poor
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whiskerxx | 20 May 2024
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excellence services
get true cashback
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NumRewat | 04 May 2024
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Still got cashback from october 2022 outstanding
never moves from pending
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Becky_Trafford | 14 Apr 2024
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You won’t get the cashback
Stayed at a kimpton, expecting 8% cashback. They will not honour the cashback.. if i were you I would use a discount code and get discount when paying as that way its guaranteed.
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andybee1975 | 28 Feb 2024
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Cashback hasn't tracked
Booked twice recently and neither have tracked. Should have read the reviews first. Thought perhaps I may have been at fault but evidently not.
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Member1079363992901 | 26 Feb 2024
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Issue with the cashback being monitored
As soon as you select the dates for your booking and do a search, the cashback icon/extension seems to reset itself and does not track
Have tried in Chrome and Firefox
Firefox does the same but does seem to track the booking
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Porterfamily | 09 Feb 2024
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Only paid on first room
We travel as a family and always have to book two rooms (on the same booking) but we only ever receive cash back on one of the rooms.
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RowlandsN | 15 Jan 2024
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Lengthy process and had to lodge a claim
I had to lodge a claim as the cashback didn't show at all on my account. I also didn't receive what I had expected.
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23carrie | 29 Dec 2023
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IHG Cashback Review
I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago.
I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again.
IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
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jobugs64 | 20 Nov 2023
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IHG Cashback Review
I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago.
I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again.
IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
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jobugs64 | 17 Nov 2023
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The rate is lower than other places and it failed to track
The prices on their website are usually a bit lower than the more general websites but their cashback rate is also lower. In my case the transaction failed to track for some reason and I had to raise a ticket. After 7 months I finally got my cash back.
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Aamir_sheikh | 04 Oct 2023
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Never Tracks
I do multiple IHG bookings and none of them track through topcashabck. I use Chrome or safari and it makes no difference. Always use the desktop version and it never tracks. The saving grace is that when you raise a claim, it does get resolved and you receive the cashback. However, the system needs to work properly so the cashback tracks when you make the purchase.
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ummerchand | 08 Sep 2023
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Keep receipts
IHG payout on about 10% of my click throughs and 50% of the missing cashback claims. And beware that you can only go back 3 months on missing cashback so don't book too far in advance!!
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bigjohnt | 10 Jul 2023
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five months wait for nothing
In Dec 2022 Topcashback had a separate cashback section for Crowne Plaza Hotels(part of IHG) I made a booking for a stay in March 2023. It did not track so put in a missing claim. waited 5+ months and IHG declined the cashback
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plastics | 13 Jun 2023
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prompt service
Another stay at Holiday Inn. Top Cashback service really prompt from this retailer.
Makes we want to book again
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LynB29 | 25 May 2023
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Excellent Service \Throughout
Got cashback by bookings made for my stays in the UK.
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Tendayi | 11 May 2023
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Great
Excellent service
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richychan | 15 Apr 2023
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Very slow for confirmed purchases to become payable - if at all
I have numerous past stays that have not yet become payable - going back to December 2021. The Customer Service team do nothing but tell me I have to wait. Some more recent stays have become payable soon after I completed my stay. Why is payment so random?
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Harvestman | 18 Mar 2023
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Hasn't tracked since August 2022
Most transactions before that date tracked and paid but nothing since
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dogbear | 12 Mar 2023
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Great
Excellent. No problem
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richychan | 21 Feb 2023
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Booked, didn't tarck (but the click was recorded fine). Declined "...as the network has not identified ourselves as the last referral to the merchant’s site and this transaction". Seems very common, but then IHG IT is notorious and their whole operation has been even more chaotic since the 2022 hack. Can't recommend booking via TCB, I'm afraid. As for the hotels, well it's a mixed bag - depends on the local franchisee. Definitely avoid Birmingham M6J7 (Great Barr) in the UK - horrible service there.
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Captain_Jazz | 31 Dec 2022
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