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HP Reviews
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Reviews and experiences from TopCashback members who have shopped with HP.
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HP Reviews
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Always counts Business Store Sale as Normal Store Sale, and incredibly slow to correct the fault.
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| 30 Aug 2015
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Even after lodging a complaint, hp have refused to pay cashback. Good product but not impressed with the casback experience in this case
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Surfer_Loz | 17 Dec 2013
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Tracked fast but refused to pay cashback , even after lodging a claim . There are no valid reasons for them to pay cash back . Do not buy if you are relying on the cashback to make it the cheapest option
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mackie_89 | 13 Dec 2013
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I purchased my laptop 6 months ago and whilst the cashback was quickly earned, I'm still waiting for it to be paid.
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Padz01 | 18 Oct 2013
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Very tempting cashback so I used HP to order a printer for a friend of mine. The printer was reasonably priced and I have liked HP products in the past. HP gave me a guarenteed delivery date; this date was after an annoyingly long delay of a couple of weeks but on the good side, it was guarenteed so I felt I could count on it and relax. However, when the date came round, the printer was not delivered. The day AFTER the guarenteed delivery date, I received an email from HP cancelling the order. No reason was given. However, when I looked at their website I noticed that they had increased the price of the printer so I suspect they were reluctant to sell it at its lower price. I cannot endorse this sort of action especially from a big company like HP. Consequently, I ordered the printer from Currys (and ironically got it 35 cheaper!). So, while I like HP products, they were a complete let-down in terms of customer service.
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ddicks | 12 Oct 2013
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I purchased an HP Ultrabook in February 2013. Cashback tracked at £44.90 but was declined. TopCashBack chased them but after several months HP refused to pay out and also declined to give any reason.
To make things worse, the computer is very poor quality. It nothing like HP's used to be. It feels cheap like a "value" brand, it's unreliable and their customer service is beyond sub-standard. If you're in the market for a new PC I'd recommend looking elsewhere, try Samsung or Lenovo.
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Cartman | 16 Jul 2013
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The listed "TopCashBack Code" (for 8% off) just says "eVoucher code has expired." when entered on HP's checkout page, so is no use.
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rpb | 22 Jan 2013
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Still waiting for cashback from Decemember 2011! This is a joke!
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LoughboroughStudents | 11 Sep 2012
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Still nothing. Got told they are due to pay out in August. Well hello !!!! It's August now. This firm are absolutely rubbish.
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bgee | 06 Aug 2012
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Not happy at all with this company. Computer is great and delivery etc. very unhappy that I'm still waiting for cashback at the end of July for something I bought at the end of December. Have put in a support claim but still nothing has happened. I won't be bothering to buy anything from them again. Glad I wasn't relying on this cashback as £77 is a lot of money.
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bgee | 24 Jul 2012
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Still waiting for my cashback despite it being months over the estimated pay out date. AVOID.
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LoughboroughStudents | 19 Jul 2012
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I should've read the comments before purchase, or more specifically I should've spotted the default 'Highest Star Rating' sorting order which masks somewhat how well a merchant is performing.
Like seemingly many (most?) others I am having trouble with this cashback - I bought a laptop in December 2011 and now, over 6 months on, am still waiting for the cashback.
The 'estimated payable' has long since gone so I'm just sitting here waiting now.
I shalln't be considering cashback from HP again. It tracked well enough but that's irrelevant if I never see the money (a situation I am starting to feel is likely on this one).
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MJNewton | 18 Jun 2012
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I have used this retailer twice with topcashback and both times cashback has not tracked and topcashback have had to chase them.
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taurusgb | 03 May 2012
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Awful, avoid. Terrible customer service and although the cashback tracks, they never pay up. Still waiting after 10+ months.
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NG9537 | 11 Jan 2012
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And finally it arrives.
I left comments about the lack of casback from HP earlier this year. However it has finally become payable. Took a little over 10 months.
I guess thanks to Topcash for persivering with HP to resolve this. I hope others who have had to wait have been paid out as well.
Come on HP, you make good kit, why can you not be honourable as well?
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| 14 Dec 2011
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Payment tracked quickly but still not paid 9 months on. Will they ever pay? Avoid this merchant.
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doihaveto | 30 Oct 2011
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Still waiting for cashback, purchased in March. Not impressed.
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leigh12 | 04 Aug 2011
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Purchased Laptop 13/1/2011. Transaction has been confirmed for ages but still no payment. I had issues with the purchase documentation and process which seems to be designed for corporate rather than retail customers. PC whilst good quality is full of BLOATWARE which took ages to remove. The worst experience I have had from all my online purchasing. My advice, avoid.
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| 23 Jul 2011
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I still haven't received the cash back and the laptop was purchased in Nov 2010.
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| 07 Mar 2011
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Cashback Declined. HP are worst company I've dealt with. No reason to decline cashback but they did. Don't expect to get it.
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GenieUk | 02 Apr 2014
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Tracked quickly but looks like I have to wait 21 weeks before it is paid!! Printer will be worn out by then!! That seems a long time!
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| 10 Nov 2013
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Still waiting poor experience from a reputable company.
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pwp123 | 02 Jul 2013
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Casback still showing as confirmed for purchase made 12 dec 2012, states will take 21 weeks to become payable. It has now been longer than 21 weeks have a feeling this one is never going to happen !! The cashback element (£36) is what swayed us to make the purchase with HP, not happy.
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bexley_mum | 23 Jun 2013
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