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Virgin Atlantic Reviews

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If you are thinking of booking a flight with Virgin Atlantic but are not sure what to expect, you should take a look at the feedback below, which has been left by our members. Among the Virgin Atlantic reviews, written by people who have booked with them through us, you will find one which states: “Absolutely brilliant airline — flown with them many, many times.” Plenty of people have also commented on how quickly their cashback was paid out, including some who said they received theirs before they had taken their flight. Comments include “excellent as always. Great cashback service and great airline — paid cashback before the flight taken” and “booked flights in Feb, got cashback in April before my flight in early June”.

It is fair to say the Virgin Atlantic review feedback on Trustpilot is a little more mixed, although you will still find some excellent comments, with one customer saying: “Been flying with Virgin Atlantic since 1993 and every time the service has been awesome. I never get tempted to fly with any other airline.” Some of the other remarks left include “from check-in to food and service, everything was on point”, “the staff are always courteous and helpful, and the planes are comfortable and clean” and “Virgin Atlantic are THE best airline I have ever flown with, simple as that”.

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Virgin Atlantic Reviews
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A LOAD OF RUBBISH!! 3 flights in 2 years and not one shred of my cashback. There is no point nudging any-more, nothing has been done. Don't bother with these.
  | 19 Jul 2010 Report Abuse
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ABSOLUTE RUBBISH. Booked during the increased cashback period and failed to track. Submitted a claim, nothing, nudged upteen dozed times, nothing. Eventually get told its being resubmitted. Further nudges and nothing. Virgin flights were okay, I agree that standards are lowering, but will look at alternatives again next time. DON'T BANK ON RECEIVING YOUR CASHBACK!!
  shaymenRup | 29 Jun 2010 Report Abuse
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Very very poor. I have been waiting for one to track since February 2009 and another from December 2009 and neither has been acknowledged. Sent nudges to TCB and still nothing. Virgin aircraft are fantastic, as are the staff but unfortunately their cash-back system is beyond poor. DO NOT expect to be paid if you book your flights with them.
  | 19 Mar 2010 Report Abuse
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Very very poor. I have been waiting for one to track since February 2009 and another from December 2009 and neither has been acknowledged. Sent nudges to TCB and still nothing. Virgin aircraft are fantastic, as are the staff but unfortunately their cash-back system is beyond poor. DO NOT expect to be paid if you book your flights with them.
  | 19 Mar 2010 Report Abuse
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Yet again a manual claim. Always amazes me how it the large amounts yet the small ones always track.
  shaymenRup | 12 Mar 2010 Report Abuse
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Failed to track, yet another manual claim getting sick of this.
  shaymenRup | 18 Jan 2010 Report Abuse
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My Cash back did not track for a long haul flight to Hong Kong that I purchased 4 months ago and I have been chasing and sending nudges but nothing is forthcoming. I will never use Virgin again as a matter of principle.
  hamilar | 05 Aug 2014 Report Abuse
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£800 flights and cashback didn't track. No updates 3 months later. I note no 5 star reviews since 2012 - TCB should remove such unreliable merchants - or the networks they belong to if that is the issue.
  gnimia | 02 Jul 2014 Report Abuse
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Didn't pay out cashback on an upper class flight. It seems that quite a lot of other people have had this problem so perhaps it's an underhand practise on the part of VA. Although it's not that much money it does make me reluctant to use Virgin products and services in the future.
  idontcare | 23 Jun 2013 Report Abuse
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Not impressed, spent over £800 on flights to find out only £140 of that is available for cashback (£4.32 instead of £24.00 cashback). Reading other comments I will be lucky to receive any payment from Virgin at all. Be aware when booking only cashback is paid on the so called 'fare' and not the total price. I will not be booking Virgin Atlantic cashback again.
  smeegle608 | 22 Feb 2013 Report Abuse
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As with many others cashback did not track in August. Nudged TCB numerous occasions, still no response from Virgin. Don't use this Vendor if you are taking cashback into account as part of total flight costs.
  foremani | 05 Dec 2012 Report Abuse
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Phenomenal! Cashback tracked in my account in 10 seconds after my purchase at the 3.03% exclusive rate. I have never seen anything like it! Thanks
  Bumble_Bee | 19 Oct 2012 Report Abuse
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Booked expensive Premium Economy and expected over £80 in cashback. No sign of it. Don't book expecting to get it!
  notken | 12 Jan 2012 Report Abuse
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I have now booked two family flights to Orlando with Virgin through the TopCashBack site and in each case was looking forward to about £60.00 cashback. The first booking was in 2009 and the second more recently in April 2011. In common with many other contributors to this site, both failed to track and multiple nudges have failed to produce any results. This is the only merchant that I have had problems with in over 3 years of using cashback sites. Given the number of people who have had similar experiences, I thnk that Top Cash Back should remove Virgin from its site, as they clearly have no intention of honouring cashback claims. honrad.
  honrad | 12 Sep 2011 Report Abuse
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Can't even get through link doesn't work.
  shaymenRup | 06 Sep 2011 Report Abuse
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Cashback did not track. Following an enquiry, the percentage cashback tracked but not the special offer of £15 per flight. Top Cashback initially stated they were unaware of this offer but luckily I had taken a screen shot! Same happened to another user on the forum!
  shimmydamper | 16 May 2011 Report Abuse
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Cashback given on the actual cost of the ticket and not on the taxes/surcharges etc which can make up a significant piece of the overall cost. On my £900ish overall cost, cashback given on £642 of it, at 2%.
  gamesday | 09 Apr 2011 Report Abuse
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Still waiting after a year and 6 months. If the cashback wasn't so much I would have given up! This is the second claim - very bad. Not happy with Cashback because they have allowed this to go on for so long.
  alley888 | 10 Feb 2011 Report Abuse
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Still 2 outstanding claims from June 09 and Jan 10, despite repeated nudges
  lesley_ad | 31 Aug 2010 Report Abuse
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Still have not received cashback for September 2009 booking. Emailed them directly, but they have not even replied to the email. Avoid.
  Springbok | 28 Aug 2010 Report Abuse
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From exmil: I booked return flights, through Virgin Atlantic, to Orlando in Jan 10, to travel with my family in Oct 10, paid for the flights in Jan 10 and I am still chasing the cashback nearly 8 months on despite several messages to topcashback, which is not doing topcashback any favours in my eyes. I am now starting to use another cashback site until this is sorted out.
  exmil | 26 Jul 2010 Report Abuse
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Tracked very quickly, waiting for payment
  pablo101 | 15 May 2010 Report Abuse
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Also didn't track, Trip was booked 5 months ago in December 2009, and still 'waiting for the retailer' to get back. Not impressed.
  boxiwoo | 11 May 2010 Report Abuse
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Fast to track and confirm won't hesitate to use again.
  Janey1967 | 04 May 2010 Report Abuse
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The transaction on 01/01/2010 didn't track automatically, which required a cashback claim. The claim raised two weeks later and the cashback came through today eventually. Although it has taken 3 months, but I'm happy as long as I got the cashback for the transaction I've made. :)
  DeltaOne | 26 Apr 2010 Report Abuse
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