Get up to 1.5% of your purchase back when you shop with Virgin Atlantic Join TopCashback Free
Get up to 1.5% of your purchase back
when you shop with Virgin Atlantic

Virgin Atlantic Reviews

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If you are thinking of booking a flight with Virgin Atlantic but are not sure what to expect, you should take a look at the feedback below, which has been left by our members. Among the Virgin Atlantic reviews, written by people who have booked with them through us, you will find one which states: “Absolutely brilliant airline — flown with them many, many times.” Plenty of people have also commented on how quickly their cashback was paid out, including some who said they received theirs before they had taken their flight. Comments include “excellent as always. Great cashback service and great airline — paid cashback before the flight taken” and “booked flights in Feb, got cashback in April before my flight in early June”.

It is fair to say the Virgin Atlantic review feedback on Trustpilot is a little more mixed, although you will still find some excellent comments, with one customer saying: “Been flying with Virgin Atlantic since 1993 and every time the service has been awesome. I never get tempted to fly with any other airline.” Some of the other remarks left include “from check-in to food and service, everything was on point”, “the staff are always courteous and helpful, and the planes are comfortable and clean” and “Virgin Atlantic are THE best airline I have ever flown with, simple as that”.

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Virgin Atlantic Reviews
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£1400 flights, £6 cashback. Not really worth it tbh!
  evilras | 30 Jun 2015 Report Abuse
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Very quickly tracked. But charges £9.90 for using my credit card to book 1 air ticket.
  | 28 Feb 2012 Report Abuse
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Didn't have any issues with the tracking
  cundy | 22 Dec 2011 Report Abuse
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Tracked within 24h, but smaller amount than expected because cashback only on base fare, not on "taxes and fees" (these are mostly NOT taxes, but airline-imposed fuel charges, etc., i.e. parts of the fare under another name). I spent nearly £1000 on a pair of tickets and cashback tracked on £430 of it.
  | 15 Jan 2011 Report Abuse
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it's ok, could be more!
  Misslyt | 01 Nov 2010 Report Abuse
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fast tracking, but you dont get cashback on whole amount. Its not on the taxes So its not much money on an expensive flight
  castleland | 26 Sep 2010 Report Abuse
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Only received half the tracked amount. Received the london to new york rate when the flights were to another city. Have been chasibg the remaining amount for nearly a year.
  rmjohnson78 | 15 May 2016 Report Abuse
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Only received half the tracked amount and the rest has been with customer care since Aug 15.
  rmjohnson78 | 14 Mar 2016 Report Abuse
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TRANSACTION CONFIRMED QUICKLY BUT NO SIGN OF CASH....IT HAS BEEN ONE YEAR ALMOST TO THE DAY!!
  msharon | 13 Nov 2014 Report Abuse
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Cashback did not track and still waiting four months later!
  9156972041 | 27 Jun 2014 Report Abuse
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Total con, Virgin are becoming more and more customer unfriendly year by year. Booked all correctly on a £2600 spend and they refused cash back. Wish I'd never booked with them!!
  Deb1905 | 19 Mar 2014 Report Abuse
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Absolutely hopeless - booked flights via TopCashBack but transaction has never appeared and (apparently) Virgin Atlantic have never got back to confirm the transaction took place. Booked in September 2011 for flight in February 2012. Have "nudged" several times but to no avail. Now October and still nothing. Only used Virgin as cost was slightly lower than British Airways and was getting cashback. No other TopCashBack supplier has been so useless! The "bad taste" means I won't be using Virgin Atlantic again (and gives me concerns about using any other Beardy Branson products).
  thegrail | 05 Oct 2012 Report Abuse
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4k on flights in December, 2.5k of that eligible for 2% cashback. Not tracked, multiple nudges with no response. Disappointing. Never had problem like this before.
  rex008 | 30 Jan 2012 Report Abuse
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Still waiting after a long long time. Will not use again. Disappointed TCB have not been successful on my behalf. There are plenty of other airlines and places to go.
  Padraig | 29 Nov 2011 Report Abuse
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booked 6 flights april 2010 + 4 flights nov 2010 - none of which tracked, topcashback resubmitted claims for me - still no joy. Don't count on getting anything back from them.
  otto | 21 Jul 2011 Report Abuse
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The website stated 4% Cashback when purchasing flights, but this transpired to be less than 2% and still has not been confirmed after a month.
  Trunola | 08 Oct 2010 Report Abuse
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Didn't track.
Claim opened. Will update when paid out. 1% of £4012 is not to be sniffed at.
  Lezduur | 28 Mar 2023 Report Abuse
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Cashback was half the amount advertised and didnt track until I went through customer services. Not happy
  Lindsaygol | 08 Jun 2019 Report Abuse
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They don't pay out! Raised a claim and waited for months, no payout and now declined due to 'agency issue'. Don't waste your time, fly BA instead!
  matthewblack_92 | 15 Aug 2017 Report Abuse
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Waste of time!
  boad14 | 21 Apr 2017 Report Abuse
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Poor, declined cashback, topcashback chased it but no reason given
  jeffries_alan | 10 Apr 2017 Report Abuse
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Really disappointed - I made two separate purchases. One has been declined, the other is still pending. Neither was for the correct amount of cashback in the first place - I suspect because I upgraded on return flights and "confused" the system. Nonetheless, disappointing - be warned.
  DidcotDiva | 04 Apr 2017 Report Abuse
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Poor - Paid only a fraction of the offered cashback :(
  beggarsdale | 03 Nov 2016 Report Abuse
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Only provided one third of what was promised!
  | 14 Oct 2016 Report Abuse
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Poor. Initially tracked at wrong amount then declined. Disappointed
  jeffries_alan | 27 Sep 2016 Report Abuse
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