Get up to 1.5% of your purchase back when you shop with Virgin Atlantic Join TopCashback Free
Get up to 1.5% of your purchase back
when you shop with Virgin Atlantic

Virgin Atlantic Reviews

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If you are thinking of booking a flight with Virgin Atlantic but are not sure what to expect, you should take a look at the feedback below, which has been left by our members. Among the Virgin Atlantic reviews, written by people who have booked with them through us, you will find one which states: “Absolutely brilliant airline — flown with them many, many times.” Plenty of people have also commented on how quickly their cashback was paid out, including some who said they received theirs before they had taken their flight. Comments include “excellent as always. Great cashback service and great airline — paid cashback before the flight taken” and “booked flights in Feb, got cashback in April before my flight in early June”.

It is fair to say the Virgin Atlantic review feedback on Trustpilot is a little more mixed, although you will still find some excellent comments, with one customer saying: “Been flying with Virgin Atlantic since 1993 and every time the service has been awesome. I never get tempted to fly with any other airline.” Some of the other remarks left include “from check-in to food and service, everything was on point”, “the staff are always courteous and helpful, and the planes are comfortable and clean” and “Virgin Atlantic are THE best airline I have ever flown with, simple as that”.

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Virgin Atlantic Reviews
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Very poor. The wrong amount was tracked. I raised this and nothing was done. Zero star rating
  Leona_01 | 13 Sep 2016 Report Abuse
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Joined start of April 2016 and cashback paid just slightly over two months later... Excellent Thank You
  agmk | 16 Jun 2016 Report Abuse
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Ongoing dispute with VA & TCB as due £38.91 cashback, but transaction tracked at only £0.04p - I would rather marked as -5 stars but that option is not available. Dispute ongoing since Nov / Dec 2014.
  agmk | 16 Jun 2016 Report Abuse
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Their website is abysmal, they could offer 100% cashback and no one would get it because you simply cannot book using their website, every time you click next page you get OOPSY OUR WEBSITE IS BROKE! and they tell you to call them, hence £0 cashback. Their agents on the phone are quite meh about it too saying well it's working for me.
  MrTingle | 14 Dec 2015 Report Abuse
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Made a purchase in January meant to be £42 cash back, come up as £0.04. 20+ nudges since February and still no resolution
  Avnon | 27 Jul 2015 Report Abuse
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Booked when there was a bonus offer of 5/6%, tracked as 4p cashback for £1,500 of flights. Been nudging for nearly 5 months and nothing,
  Avnon | 31 May 2015 Report Abuse
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Two houts after my last post and the transaction is on my account and straight to payable! Strange that.
  srmjmm | 23 Mar 2015 Report Abuse
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Booked flights August 2014. Lodged missing cashback claim September 2014. Going nowhere! Not sure if its Virgin or Topcashback dragging their heels or both.
  srmjmm | 23 Mar 2015 Report Abuse
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Cashback did not track and still waiting some 3 months later despite raising the claim and sending a nudge to Cashback.
  hamilar | 03 Aug 2014 Report Abuse
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It should be zero star if allowed. Really bad experience. Nothing was tracked for a start then it takes forever for the Merchant to response. After 3 months, still waiting! won't use virgin any more.
  cmeng | 18 Feb 2014 Report Abuse
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Never been paid cashback by Virgin on two expensive bookings. I have asked and nudged TCB which submits to Virgin, but never hear anything back.
  notken | 13 Feb 2013 Report Abuse
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Rubbish. Purchased 2 flights to the US in January 2012. Never tracked, a million nudges later and still nothing. Topcashback say they are still waiting for a response from Virgin as are so many other reviewers here. Don't waste your time
  Yicky | 30 Nov 2012 Report Abuse
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Never pays out! Spent almost £4,000 on flights but never got any cashback. I nudge every week. Virgin also charge a fair whack right at the end of the purchase if you want to use a credit card. In flight experience isn't as good as it used to be either. Don't bother!
  cockneybrum | 29 Feb 2012 Report Abuse
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Four grand on flights and no cashback.This must be one purchase you could track.many nudges but no result, its funny how it happens on a large amount. Topcashback either get them to pay or remove from site.
  memyselfI | 28 Nov 2011 Report Abuse
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Booked our flights with Virgin using the link from Top Cash Back. We were expecting to receive £85+ back and guess what... after Top Cash back chased them for over 4 months they say that they don't have records that it came from topcash back. Funny how I have never had any problems with any other merchant! Don't book your flights with Virgin if you are wanting cashback! PS Virgin customer service is also shocking!
  Traceylp | 24 Nov 2011 Report Abuse
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DON NOT BE CONNED - THEY DO NOT HONOUR THE CASHBACK PROMISES AND DO NOT RESPOND TO CLAIMS - AN INCREASED RATE IS STILL GOING TO PAY YOU S*d ALL ! IF YOU LIKE VIRGIN FLIGHTS AND CAN GET THE SAME PRICES FROM EBOOKERS,EXPEDIA OR OPODO BOOK WITH THEM - THEY DO PAY !
  Ukcubfan | 31 Aug 2011 Report Abuse
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After more than a year & several nudges tcb have got back to me and said that even though the transaction went through it either wasn't initiated through them or the commission was paid to another site??!! Once you go to book you don't start browsing, you get on with the job in hand and input all of the booking details, until it is booked & paid for. I had booked international flights for 6 & even excluding taxes etc I was owed over £70-very disappointed with this one & I wonder if that's why mine didn't go through???
  BUSYMUMOF4 | 14 Mar 2011 Report Abuse
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Tracked straight away, but still waiting for payment 8 months later. Reading other reviews I assume they're not going to payout on this. Avoid.
  idontcare | 13 Mar 2011 Report Abuse
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Like SO MANY OTHERS I also have received no acknowledgement of my purchase of Virgin Air Tickets and I cannot understand why TCB still allow Virgin to deceive so many of us in this way. When you read so many commentS of a similar nature you must conclude that it must be a systematic policy to only allow a small percentage to have cashback. SO many of us cannot be wrong. With regard to the flights (now taken) VA used to be so much better than BA & the rest but it is no longer the case. I would advise go to the cheapest and if that happens to be VA - then book TCB/Opodo or Experia to get cashback as Virgin are unlikely to pay!
  Ukcubfan | 07 Feb 2011 Report Abuse
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Pathetic. Purchased a flight through Virgin Atlantic which was tracked correctly by topcashback. Despite this, i never received a cachback. I sent many notes, reminder, nudges, the whole shabang, but they refused to acknowledge the transaction, despite me having proof of purchase and obviously boarding the plane.
  | 26 Oct 2010 Report Abuse
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I purchased a flight in Nov 2009 - still waiting for cashback - sent many nudges - not worth the effort.
  wrmxp03 | 21 Oct 2010 Report Abuse
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Am still waiting for cashback from this merchant from a trip done over several months ago.
  kk_76 | 12 Sep 2010 Report Abuse
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No cashback paid. Avoid this company if the cashback makes a difference to your airline decision.
  keithhowlett | 26 Aug 2010 Report Abuse
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Forget it if you want cashback from Virgin!!!!!!!!! this site not much help either. Considering using another cash back site.
  | 30 Jul 2010 Report Abuse
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Had to wait nearly 8 months for cashback, which was submitted twice by Top cashback. The thing that bugs the most is that this was during a period of increased cashback - promotion. To those that haven't received, don't rely on nudges . If after a reasonable period of time you have heard nothing follow up with a polite message. Seems to have worked in my case. This was a lot of cashback so worth persisting.
  shaymenRup | 24 Jul 2010 Report Abuse
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