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Viator - A TripAdvisor Company Reviews

Reviews and experiences from TopCashback members who have shopped with Viator - A TripAdvisor Company. Log in to review

Viator - A TripAdvisor Company Reviews
	Dont bother Viator just declines for no reason. Dont bother using topcashback with Viator it is very unlikely it will be paid and ther is no way to challenge this.
	edwardhamilton \| 17 Jan 2026 Report Abuse
	Scam Awful. Avoid!!
	HannesM \| 12 Jan 2026 Report Abuse
	Declined cashback - don’t bother using this company I’d booked an expensive trip specifically because of the cashback offer with Viator. They rejected the cashback - thankfully I noticed before I’d been on the trip so was still within the cancellation period, so I’ve just cancelled and gone with GetYourGuide instead. DON’T BOTHER WITH VIATOR!!
	Ffionankers \| 11 Jan 2026 Report Abuse
	Slow but paid cashback I took 5 months but cashback was paid.Thanks
	drmasif \| 10 Jan 2026 Report Abuse
	Five month post experience payout I had to wait five months after my Viator experience and raise a ticket chasing this before receiving my Cashback.
	mattsmum93 \| 10 Jan 2026 Report Abuse
	Not all purchases tracked Bought 2 activities on the same order, at the same time. 1 tracked and 1 didn’t. This is not the first time this has happened. Made a claim but didn’t get anywhere. Think I will try ‘Get My G****
	PaulAllanson \| 10 Jan 2026 Report Abuse
	Declined without reason Had hoped that the previous reviews were for unusual circumstances when we booked our trip using Viator back in August - we went straight from the TCB link to Viator's site, booked and paid for the trip and completed the trip in November - nothing complicated and very straightforward transaction - Viator have rejected the cashback despite this. If you'd be booking via them any way then there's not loss going via TBC first but if you're taking the potential cashback into account when comparing with other providers then be aware that Viator is extremely likely to reject it.
	BabbleFaff \| 10 Jan 2026 Report Abuse
	You likely won't be paid Booked in sept for oct trip. Got declined in January. I guess I should have read the views 1st before booking through this website.
	gaynorsiv \| 10 Jan 2026 Report Abuse
	Tracked and then declined TCB now has the option when you go on the relevant sites to activate TCB. If this was due to cookies not being cleared then that functionality simply isn't working, or at best totally misleading and therefore the responsibility of TCB. Poor
	internetbiz4me \| 09 Jan 2026 Report Abuse
	Cashback declined for no reason Again cashback has been declined for no valid reason
	sureshnathan \| 08 Jan 2026 Report Abuse
	No cashback! Don't use! Like most other reviewers have stated, no cashback was given despite following the process accordingly. TOP CASH BACK: PLEASE STOP USINF VIATOR. You can clearly see from the reviews that they are not keeping their end of the bargain. This is especially annoying as I could have instead used an Amex offer which I know would have worked. 0 stars and not happy with Top Cash Back either.
	Foggy10 \| 08 Jan 2026 Report Abuse
	Gaslit by TopCashBack. Vendor obviously not bothering to pay out. Also +1 - my claim tracked but was later rejected on the grounds that "Topcashback was not seen as the final referrer of the purchase." Supposedly I was to blame (according to topcashback) because I did not clear my cookies. Even though this vendor has rejected everyone else for the same reason.
	doggsy09 \| 16 Dec 2025 Report Abuse
	Do not rely on getting cashback from Viator My claim tracked but was later rejected on the grounds that "Topcashback was not seen as the final referrer of the purchase." Seeing other reviews I think they are coming up with invalid rejection reasons after enticing people to use them with their high cashback rates. Unless Viator are considerably cheaper than other suppliers, I would book elsewhere.
	9145544439 \| 12 Dec 2025 Report Abuse
	Viator use an unreasonable excuse for avoiding their obligations Do not use this retailer as I was due a lot of cashback and every claim was refused due to "TopCashback was not seen as the final referrer of the purchase.". This is after I followed Topcashback guidelines as is the case with other retailers
	iankturner \| 12 Dec 2025 Report Abuse
	Very disappointing Claims used to track well, but they no longer do with more significant cashback. I had 50p track before the experience even took place, but £50 was declined with a generic response that basically said they could decline for whatever reason (or none at all). Will not be using them for larger bookings. Customer service do not offer any support.
	angelina1992 \| 12 Dec 2025 Report Abuse
	Rejected cashback As with all the other comments, Viator declined payment. They should be removed from TopCashback.
	Chrishyman \| 09 Dec 2025 Report Abuse
	Awful - will never book with Viator again Denied the cash back twice despite having evidence of tracking - clearly a scam offering cash back on here that they have no intention of fulfilling
	Rado1 \| 08 Dec 2025 Report Abuse
	Not tracked and rejected I had positive experience with this merchant with another cashback provider, now I used topcashback.co.uk and my transaction was not tracked and later then my claim was rejected with the reason that they aren’t the final merchant. Terrible first time experience booking at Viator via topcashback.co.uk - just try to use another cashback site.
	Moonsorrow123 \| 08 Dec 2025 Report Abuse
	Gone down hill last Previously had positive experience with this merchant but recently started declining claims stating they aren’t the final merchant. Given the current 3 star rating something is clearly wrong with their customer services.
	Graeme83 \| 08 Dec 2025 Report Abuse
	Paid on time 5-7 days after completing my excursions They paid my cashback 5-7 days after I have completed my excursion bookings. They also boost their cashback offering every week so look out for that! I only book now on these days when they offer this increased cashback offering, works a charm!
	Catfreak180 \| 22 Nov 2025 Report Abuse
	Rejected I was expecting a reasonable chunk of cashback, but was just rejected.
	Wedgeh \| 18 Nov 2025 Report Abuse
	Don't expect any cashback Booked several trips with Viator via TCB. Most didn't track at all and never showed in my TCB account. The one that did was then declined afer 3 weeks.
	adam7392 \| 17 Nov 2025 Report Abuse
	Tracked and paid within two weeks of purchase The quickest merchant I have experienced to go from tracked to paid….just two weeks!
	Jivebunny2 \| 15 Nov 2025 Report Abuse
	Not Honourable. Complete Timewasters. As with all the other comments made by disappointed customers, Viator declined payment. What a bunch of rogues. They should not be allowed to waste people's time and be removed from TopCashback.
	sallyhitt1 \| 07 Nov 2025 Report Abuse
	Rejected cashback Yes as per all the other reviews Viator just reject cashback. I have used them a few times and click straight through, cashback tracks but does not pay. Viator say TCB wasn't the last click through. They should be removed from TCB.
	Chrishyman \| 05 Nov 2025 Report Abuse

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