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Viator - A TripAdvisor Company Reviews

Reviews and experiences from TopCashback members who have shopped with Viator - A TripAdvisor Company. Log in to review

Viator - A TripAdvisor Company Reviews
	Viator Rejects Valid Claims—Avoid if Using Cashback I booked multiple tours through Viator via TopCashback, all paid in full and fulfilled exactly as booked. Yet every cashback claim was rejected with the same vague reason: “booking was cancelled or amended.” This is categorically false—no changes were made, and I’ve confirmed this directly. I’m not the only one. Recent reviews show a pattern of cashback claims being denied without proper investigation or explanation. If you’re booking through Viator expecting cashback, be prepared for disappointment and a lack of accountability.
	RossMcL \| 13 Aug 2025 Report Abuse
	Had to put in a claim Didn't track, had to put a claim in just for it to be denied due to it being cancelled or changed or an issue with my booking. I had my experience and there were no changes there. Topcashback did respond querying any information with which we can dispute it. I just don't think Viator wants to pay out, and I've lost £16. Not happy
	Londonkel \| 13 Aug 2025 Report Abuse
	Didn’t pay out Didn’t track and on a claim submitted didn’t pay out. Won’t be using them again
	Member891496587851 \| 23 Jul 2025 Report Abuse
	Didn't track, didn't pay out Absolute waste of time, didn't track and then didn't hear anything after I submitted a claim. Won't be using them again.
	guywd \| 21 Jul 2025 Report Abuse
	Claim rejected for no reason Rejected my claim for no reason. Had initially tried to book through trip advisor which didn't work, spoke to their customer service and they sent me a new link for Viator (which I was getting less cashback on, which was already annoying). I specifically made sure this was tracked through top cashback before purchasing, but now heard they're not going to pay. Avoid - it's a scam
	gaffermatt \| 21 Jul 2025 Report Abuse
	Used numerous times Quick payment once the sale is validated. Never had an issue.
	hclark92 \| 21 Jul 2025 Report Abuse
	So quick to process Viator are a great reliable retailer and pay their cashback quicker than any other at a great rate. Definitely makes me use their service over any others.
	Ruthietoothy \| 09 Jul 2025 Report Abuse
	Excellent Great cash back and paid out quickly.
	andersonanne \| 01 Jul 2025 Report Abuse
	Viator will claim you clicked via another site so an not to pay cashback Viator will incorrectly claim you clicked via another site so an not to pay cashback
	normski_g \| 24 Jun 2025 Report Abuse
	Quick and easy cashback Paid out a week after my tour. Will use again
	cashbackuser123 \| 23 Jun 2025 Report Abuse
	cashback does not track at all cashback does not track at all but i have received the money once I've raised the claim and received the money but this varies - first time took 8 months to get the money second time got the money in 3 weeks. so this does vary- the cashback is good but can take some time
	Falakb \| 02 Jun 2025 Report Abuse
	Absolute scam of a company I read all the bad feedback about cashback not tracking and thought everyone must have done something wrong. I use TopCashBack all the time and have only had 1 out of hundreds not track. I clicked through to Viator, searched for the trip I wanted to book, and completed the purchase. Guess what? No cashback tracking. It didn't even show up as "pending" or "declined". Opened a case with TopCashBack and got a result back today. Viator has stated the reason for the sale was not TopCashBack.
	jrharte \| 27 May 2025 Report Abuse
	Worth it every time With cashback it makes every trip competitively priced.
	defcon7 \| 24 May 2025 Report Abuse
	Never tracks! I often use Viator and they offer great, reasonably priced trips and tours with reputable operators. However, my purchases never track and I always have to submit a claim through customer service. So much so, that I screenshot each transaction so that I have the information to submit. Not sure why this always happens?
	tbrennan \| 18 May 2025 Report Abuse
	AVOID Booked through Top cashback but then they decline your cashback. Wouldn't use Viator again.
	erasurex2 \| 14 May 2025 Report Abuse
	Purchases never track Had to submit every claim Manually as they never tracked.
	Mumb1e \| 11 May 2025 Report Abuse
	Don’t pay out for no reason Claim declined, no reason given and impossible to fight. What’s the point of them being here? Feels like a roulette approach.
	ljramsay \| 25 Apr 2025 Report Abuse
	declined for no reason its a con dont buy as they decline
	nick g r ee \| 22 Apr 2025 Report Abuse
	Cashback for my boat trip was declined for no reason. I booked a boat trip in Bulgaria, clicked through as I was supposed to and paid. Cashback was declined for seemingly no reason and I cannot put in a ticket as it occurred more than 180 days ago- it took longer than 180 days for the cashback to be declined. Pointless waste of time and dishonest company.
	SazzaP \| 04 Apr 2025 Report Abuse
	Dishonest and unreliable They promise 10% cash back, which never shows up in your account, and they never reply to your rude messages, and top cash back doesn't care
	Hoodar \| 26 Mar 2025 Report Abuse
	Cashback tracked and paid I know other people have had issues with this merchant however I've used 3 times over the last few years (last time recently, with a substantial amount of cashback expected) and it tracked without problems and it's been made payable
	andrea2391 \| 24 Mar 2025 Report Abuse
	Had to fight for cash back. Not an easy process I booked this trip in the knowledge that I was due to receive over £100 in cash back but this was not to be. Eventually received an offer of approximately 1/2 what I should have received..I would be very wary of using them again
	Lythmore123 \| 28 Feb 2025 Report Abuse
	Top Cashback not seen as the reason for purchase but strangely tracked £0 As said, ‘exclusive’ offers are just a scam. I’ve been using Top Cashback long enough to know to look at the small print, not refresh screens etc. I know how to ‘comply’. Only paid for the Viator experience up front (booked for August) so as to track the 13.6% exclusive offer cashback within its terms. Happy to take my money upfront but acknowledge the purchase as £0. As others have said, TopCashback not seen as the reason for purchase and registering as Trip Advisor parent company through the Cashback site. Strange then that it ‘tracked’-of sorts. Visitor should be removed from Top Cashback as exclusive offers really are proving ‘exclusive’. I’d have done myself a favour and paid for the experience 24 hours before if I’d have known. Guess I’ve always the option to cancel my purchase and go with a different operator.
	Nobbygonzo \| 25 Feb 2025 Report Abuse
	Cashback is a scam!! Lodging claim a waste of time. Try to avoid Viator!! Cashback promise a scam. Last 3 bookings did not track and lodging claim resulted in being ignored. Book with somebody else.
	HannesM \| 12 Feb 2025 Report Abuse
	Don’t use Same as all the other comments ‘Topcashback wasn't the reason for purchase’ This shop needs to be removed from Topcashback because they don’t pay out.
	0111 \| 06 Feb 2025 Report Abuse

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