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when you shop with Viator - A TripAdvisor Company

Viator - A TripAdvisor Company Reviews

Reviews and experiences from TopCashback members who have shopped with Viator - A TripAdvisor Company. Log in to review
Viator - A TripAdvisor Company Reviews
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Tracked click but no payout
I've raised claims for my purchases for which I have both a confirmation number and a booking reference, but TCB are saying that none of my references are in the valid format and there's nothing they can do. A booking reference is a booking reference, I can't change it! Don't even bother.
  missie123 | 29 Nov 2023 Report Abuse
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Cashback does not track and dispute declined
The cashback did not track for the tours booked last year and the dispute was eventually declined. Tried to book another tour again last week and still did not track.
  Maxchan | 06 Nov 2023 Report Abuse
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Cashback paid quickly and at a good rate
Great rate of cashback which tracked very quickly and was paid around a week after the excursions were completed, very happy and would definitely use again
  gerrysim | 20 Oct 2023 Report Abuse
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Great company
Trips tracked very fast for cashback and also payable in record time
  Dexon23 | 19 Oct 2023 Report Abuse
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Quick payout
Great value excursions and cashback was paid out quickly
  lee_dutton | 28 Sep 2023 Report Abuse
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Not working
I made two bookings with them and nothing was tracked!
  stelstyl | 27 Sep 2023 Report Abuse
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No issues :)
Always tracks and becomes payable after about 3-4 months. Not the quickest but cashback rate is competitive. No issues :)
  Graeme83 | 06 Sep 2023 Report Abuse
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Didn't track
Made 2 bookings and nothing tracked. Bought something via get your Guide and tracked straight away. Will wait a day and if nothing will cancel with viator and switch to get your Guide even if a lower percentage.. General they have more options than viator and are slightly cheaper anyway.
  Bhavna03 | 23 Aug 2023 Report Abuse
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not the cashback they said, calculated a lower amount, not very happy
as explained the rate calculated lower than they advertised dissappointed
  basilbrush1 | 17 Aug 2023 Report Abuse
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rip off company
i used this company 3 times for trips while going to new york they tracked just one of them (the lowest price one) and declined the others after i raised a dispute. i will never use them again
  nigelharris40 | 10 Aug 2023 Report Abuse
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No Happy
2nd time that I have purchased from Viator and they had not honoured the cashback, apparently not bought via Topcash whic is not the case
  GTG150 | 08 Aug 2023 Report Abuse
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6 months
Still waiting for cashback Trip been and gone and nothing!!
  cherie63 | 12 Jul 2023 Report Abuse
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Great Service
Booked a group trip for Dubai - cashback tracked quickly - no problems at all. Very happy.
  stopambergo | 08 Jun 2023 Report Abuse
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Cashback refused
After submitting a missing cashback claim I also just got a final decline.
  Brian_P | 05 Jun 2023 Report Abuse
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Cashback doesnt tracks
  gopalkedia | 16 Dec 2022 Report Abuse
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Cashback received on three bookings and declined on another booking for no good reason. Enjoyed the trips but feel a bit cheated.
  Member416537184445 | 30 Nov 2022 Report Abuse
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Cashback refused as I 100% click and order via the cashback button.
  carezipuk | 30 Nov 2022 Report Abuse
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I paid for five tours via TopCashback and Viator declined two of them? They had my money but refused Topcashback. Not happy. However, the tours were amazing
  JamesDee1 | 10 Nov 2022 Report Abuse
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Good service
  children01 | 07 Nov 2022 Report Abuse
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Cashback refused with no explanation given. Poor.
  jordas20 | 25 Sep 2022 Report Abuse
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Waited 6 months for a customer service ticket response after raising a missing cashback claim and got a straight final decline from Viator with no justification or opportunity to discuss the issue despite me having screenshots of the cashback process there was nothing that can be done. The merchant should be removed.
  jasdr | 24 Sep 2022 Report Abuse
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Spent over £400 is transactions and didn't receive cashback for any of them - Viator should be taken off top cashback. I did lodge a claim however, this was refused...
  hejaha | 21 Sep 2022 Report Abuse
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Cashback appeared very quickly, great rate as well. Easy transaction.
  BaileyHound | 13 Sep 2022 Report Abuse
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Out of five bookings I made for a recent trip ALL were declined. Don't bother!
  mpwheatley | 12 Sep 2022 Report Abuse
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Great price, service and good cashback
  night12309 | 08 Sep 2022 Report Abuse
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