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when you shop with Viator - A TripAdvisor Company

Viator - A TripAdvisor Company Reviews

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Reviews and experiences from TopCashback members who have shopped with Viator - A TripAdvisor Company. Review this merchant
Viator - A TripAdvisor Company Reviews
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Didn't track
Having been a regular topcashback user for years I know exactly how to ensure things track properly and this transaction was done properly. Viator rejected my claim for non payment on the basis that I'd 'used another third party website' to buy my £100 tickets from them, which is simply not true. Would give 0 stars if it were possible.
  Yicky | 24 Apr 2024 Report Abuse
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bad
clearly the links are not working, I booked all my Vietnam tours with them, non was tracked, after several weeks of back and forth still they said it was not done via Top Cashback. Horrible experience
  DianaG86 | 07 Mar 2024 Report Abuse
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dont bother
dont bother, this scammers dont pay out, shame i cannot score them zero
  rfd84 | 22 Dec 2023 Report Abuse
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trip advisor company but rip off
i have used this company now 4 times with cashback and only ever had cashback once. last time telling me i need to clear my cache when order was done over my phone. i wont use again
  nigelharris40 | 08 Dec 2023 Report Abuse
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Tracked click but no payout
I've raised claims for my purchases for which I have both a confirmation number and a booking reference, but TCB are saying that none of my references are in the valid format and there's nothing they can do. A booking reference is a booking reference, I can't change it! Don't even bother.
  missie123 | 29 Nov 2023 Report Abuse
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Cashback does not track and dispute declined
The cashback did not track for the tours booked last year and the dispute was eventually declined. Tried to book another tour again last week and still did not track.
  Maxchan | 06 Nov 2023 Report Abuse
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Not working
I made two bookings with them and nothing was tracked!
  stelstyl | 27 Sep 2023 Report Abuse
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Didn't track
Made 2 bookings and nothing tracked. Bought something via get your Guide and tracked straight away. Will wait a day and if nothing will cancel with viator and switch to get your Guide even if a lower percentage.. General they have more options than viator and are slightly cheaper anyway.
  Bhavna03 | 23 Aug 2023 Report Abuse
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rip off company
i used this company 3 times for trips while going to new york they tracked just one of them (the lowest price one) and declined the others after i raised a dispute. i will never use them again
  nigelharris40 | 10 Aug 2023 Report Abuse
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No Happy
2nd time that I have purchased from Viator and they had not honoured the cashback, apparently not bought via Topcash whic is not the case
  GTG150 | 08 Aug 2023 Report Abuse
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6 months
Still waiting for cashback Trip been and gone and nothing!!
  cherie63 | 12 Jul 2023 Report Abuse
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Cashback refused
After submitting a missing cashback claim I also just got a final decline.
  Brian_P | 05 Jun 2023 Report Abuse
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Cashback doesnt tracks
  gopalkedia | 16 Dec 2022 Report Abuse
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Cashback refused as I 100% click and order via the cashback button.
  carezipuk | 30 Nov 2022 Report Abuse
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Cashback refused with no explanation given. Poor.
  jordas20 | 25 Sep 2022 Report Abuse
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Waited 6 months for a customer service ticket response after raising a missing cashback claim and got a straight final decline from Viator with no justification or opportunity to discuss the issue despite me having screenshots of the cashback process there was nothing that can be done. The merchant should be removed.
  jasdr | 24 Sep 2022 Report Abuse
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Spent over £400 is transactions and didn't receive cashback for any of them - Viator should be taken off top cashback. I did lodge a claim however, this was refused...
  hejaha | 21 Sep 2022 Report Abuse
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Out of five bookings I made for a recent trip ALL were declined. Don't bother!
  mpwheatley | 12 Sep 2022 Report Abuse
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One day boost cashback to 20% and surprise surprise after months of resolution cashback was declined. Funny that! Been using this site for years so I know the cou!
  Angelrock12 | 24 Aug 2022 Report Abuse
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Shows high %-age of cashback to tempt you but it always declines payout - avoid!
  indranil2u | 04 Jul 2022 Report Abuse
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I have made several purchases from Viator using the TCB website, few have ever tracked even though I ensure that I order directly after clicking on the TCB site. It makes no difference, nor does clearing cookies. Some cashback has been received after raising a claim with TCB but the latest claim that was worth £20 was declined as Viator said that a promotional code was used. It most definitely was not, but Viator will not change their mind.
  RCS1853 | 19 May 2022 Report Abuse
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Declined for no reason - one to avoid
  mrme | 03 Dec 2021 Report Abuse
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Completed the steps of cashback but merchant declined it.
  patilda | 29 Sep 2021 Report Abuse
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Very slow payout, advertises itself as a faster payout. Informs customers a 9 week payout ended up taking over 64 weeks!!!!!
  mrnmrwa | 27 Oct 2020 Report Abuse
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declined multiple payouts - will not be using them again
  jamesmeegan | 13 Jan 2020 Report Abuse
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