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Get up to £35.00 of your purchase back
when you shop with Tesco Mobile
Tesco Mobile Reviews
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Discover the best deals as Tesco Mobile offers their customers a wide variety of contracts. As well as flexible services, they also offer benefits such as capped contracts, which give you the ultimate control. This is especially evident with the Tesco Mobile reviews below you will see one member has said: the “best deals to be had are from the Tesco Mobile website,” while also describing their service as “reliable”. Others claim that the service is “fantastic value for money.” In addition, the customer service has been described as being “spot on” while it is “simple to sort any issues.” Their cashback process has been described as “quick” and “excellent service,” some members say they would recommend Tesco Mobile. Whilst others claim the company is “very easy to deal with”, when it comes to their cashback. Others saying the cashback was really “easy to earn” and they received “very quick payment, no problems”. Some users even describe themselves as “extremely impressed” with the cashback service.
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Tesco Mobile Reviews
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Had to submit a ticket as cash back didn’t show. 4 months later finally shows but now got to wait even longer for it to be payable.
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Jodie oake | 07 Dec 2021
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Very good service from Tesco Mobile but took months and months to get the Cashback!!
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lesleyonly | 05 Jan 2021
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Took too long to pay the cash back after so many emails they eventually paid took 8 months
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sivaran | 18 Dec 2020
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The payout was slow and a lot less than I was expecting!
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Member386586104437 | 17 Dec 2020
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Transaction went well and service from Tesco Mobile has been good but after over 8 months the cashback still hasn't been paid.
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Tonyhenshall | 15 Dec 2020
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Nice amount of cashback, but almost 5 months have elapsed and still no cashback!
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Jonnypatterson | 20 Oct 2020
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slow and incorrect at start
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Quenby | 09 Aug 2020
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Cashback is not given timely, you need to follow up with topcashback to chase them
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nikhilcogni | 12 Jan 2019
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Got cash back but not what was promised. It was stated that I would get £40 but only received £25. So bare that in mind when purchasing phone contracts with Tescos.
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dfoston | 28 Mar 2018
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* months to pay cashback, Faster Paying??
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Ladyaa1 | 31 Jul 2017
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cashback declined. tesco claim product was returned when i am still using it!
havent had great cashback experience with any tesco transactions yet.
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rossduffield | 13 Jan 2015
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Purchased monthly contract in May now November. Still no response from Tesco mobile, nudged several times to no avail. Very disappointed!!!
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TomB2010 | 06 Nov 2014
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did'nt get cashback on sim deals
not fair. :(
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diamondz | 01 Dec 2013
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No don't
Purchased a handset with a rolling 1 month contract for a very good price outright.
After the first month of the contract I cancelled the SIM as I didn't need it, Tesco then refused to pay claiming I had changed the contract. If it had been a 12 or 24 month contract I could understand that but a month contract I had fulfilled my side of the contract.
Topcashback did help and helped make up some of the missing cashback but I consider Tesco to be disingenuous.
I will be using topcashback again but not Tesco Mobile.
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bellmal | 23 Jan 2024
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Gone from being excellent customer service to dodgy, unreliable provider!
Have forgotten how to do good Customer Service, and have alienated many long term loyal customers. Deals are no longer best value, its easy to find better for less. Some of the 5 start reviews here don't even bother with a full 1 liner.......................
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CD53 | 29 Aug 2023
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waste of time - whole scenario is disgusting
Disgusted that my 100% true genuine transaction with a valid click-thought was not paid-out . Disgraceful to say 'can't find me' when I have a 24 month contract and a monthly direct debit!!!! TopCashBack wasted MUCH of my time. Very unhappy & disappointed.
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cripley1 | 20 May 2023
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Don't count on cashback
Dreadful, zero-star transaction. Bought a Samsung phone with an upfront payment and a 1-month contract. Tesco declined cashback for the “Order canceled or returned” reason. TCB reps were not helpful either, made different rejection reasons every time I replied in my cashback claim.
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senukas | 05 May 2023
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Don't seem to get any cashback, registering as £0.00.
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Pattie3 | 12 Oct 2022
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Cashback didnt track and took 7 months to resolve.
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luisais | 02 Jun 2022
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Very bad they paid me the wrong cash back way below what they advertised and when I dispute it they put it on ice until June
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sivaran | 12 May 2022
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I have had to wait 11 months to get my cash back so happy i now have it.
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look123 | 23 Feb 2022
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Took nearly 8 months for the cash back to become payable . Slow
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Hel3110 | 20 Dec 2021
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Took nearly 8 months for the cash back to become payable . Slow
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Hel3110 | 20 Dec 2021
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bought 2 phones from Tesco Mobile and had to raise a complaint as cashback didn't track either time. Took forever to get back but I did receive it in the end.
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libby42 | 28 Jun 2021
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