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Get up to £37.80 of your purchase back
when you shop with Simply Switch

Simply Switch Reviews

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The fact they helped customers save money on their energy bills is the main reason why members feel inclined to leave positive feedback for Simply Switch, with one customer stating they “helped saved loads of cash”. Others have been impressed with the first-class service they received or the fact they found the site easy to use to make great savings, with one person describing their experience as “a very simple switch”.

Many members have been impressed with how quickly they received their cashback, with people saying it tracked within two minutes or became payable in under four weeks, while one satisfied customer stated it was “simply the best cashback I ever received”.

Simply Switch also have a four-star rating on Trustpilot and have received praise for being user friendly and fast, as well as very helpful and knowledgeable about the products on offer. Positive feedback includes comments like “I was not expecting to save so much” and “I cannot believe how easy it was to change energy suppliers! They did it all for me!! And saved money too!” One customer highlights how they saved over 25%, while another calls them a “decent, honest, friendly company”.

Review this merchant

Simply Switch Reviews
	Still pending from a smooth supplier switch in February 2015, not impressed at all. A 12 week expected payout time has now reached 24 and i'm still waiting..........
	carlawarden \| 06 Aug 2015 Report Abuse
	Dreadful. All looked fine and looked to be going through and then they declined it even though the switch went ahead. Now I'm caught between them and TCB and neither say they can do anything. Avoid!
	rhijenkins \| 04 Aug 2015 Report Abuse
	6 Months since the transaction completion still the cashback not been paid.
	sahmed70 \| 30 Jul 2015 Report Abuse
	I would give it no stars if possible. Cashback still pending from Jan 2015. What a load of ...!
	footyfreak \| 08 Jul 2015 Report Abuse
	Cashback declined with no explanation.
	\| 31 May 2015 Report Abuse
	Much like the most recent reviews, my experience with this transaction / company has not been good. The switching process was fine, and my cashback has tracked, however, I am now well over 5 weeks passed the estimated payable date and wondering if I will ever receive the cashback. Will not use again, TopCashback should reconsider their association with this merchant.
	emsieuk \| 26 May 2015 Report Abuse
	very very poor
	jodismith88 \| 18 May 2015 Report Abuse
	Don't Bother. I switched using their service which involved lots of manual intervention. My cashback was tracked in January and then got "declined" in May. Topcashback then cannot process a missing claim because its more than 100 days !!! Crazy system and I wouldn't use them again..
	loevans \| 04 May 2015 Report Abuse
	Avoid at all costs. This merchant does not pay out. Shame on Topcashback for allowing this company to scam their members.
	\| 02 May 2015 Report Abuse
	Simply conned. Switched supplier end of Jan. No listing on my account. Complained to TCB 23rd Feb but still no sign of any £££
	SirMike \| 25 Mar 2015 Report Abuse
	Cashback tracked ok and then was declined 8 weeks later despite my energy transfer being completed.
	misspulling \| 26 Feb 2015 Report Abuse
	Cashback tracked OK and then was declined 6 weeks later despite my energy transfer being switched successfully. Contacted Simply Switch to ask what they were playing at only to be fobbed off.
	misspulling \| 10 Jan 2015 Report Abuse
	Waste of time and cost me a fair amount of money due to them not passing my details onto Eon. As a result I've now ended up on the expensive standard nPower tariff (started the whole process 6 weeks before my existing deal expired) and the eOn tariff I was switching to has expired. I now have to start the whole up to 6 week process off again with someone else. Thanks simplyswitch really appreciate all this hassle. Don't be tempted by the cashback deals either as they are notorious for not paying out with lots of chasing. See reviews on moneysavingexpert.
	dhenryuk \| 11 Dec 2014 Report Abuse
	Disgraceful service. There was an error on my application which they didn't tell me about which meant I've missed out on the rate and they were very unhelpful. Wouldn't touch with a bargepole.
	Soregan \| 09 Dec 2014 Report Abuse
	Awful. I applied through them in August to switch suppliers, I have contacted them on 4 separate occasions to chase up what's happening - been promised it's all sorted and / or promised 4 times and that someone would be in touch and still no one has. I've since had an email from the end supplier saying they're sorry to see I've closed my account with them. I didn't even realise it had got that far. UTTERLY USELESS - DID NOT COMPLETE MY SWITCH NOR PAY MY CASH BACK.
	carolinehandley \| 22 Oct 2014 Report Abuse
	Completely rubbish. I used the service got the email and waited two weeks. I didnt hear anything. The link in the email I received didn't work so I contacted them about that. They should have picked up on the fact they hadn't processed my application but not at all. After waiting over two weeks and hearing nothing I eventually established they had not send my details over to the new energy supplier. Tried to call got cut off 4 times! When you call it isn't even direct you have to go via moneyexpert. Sent them an email, took 3 days to reply and said they would look into that day.8 days later now and they still haven't replied. I will stick to the other switch service I have used with no issue in future.
	marialuisa \| 01 Aug 2014 Report Abuse
	Absolutely useless. I applied online on 04.07.14. I called the new supplier a week later when I hadn't received any correspondence to be told they didn't have my details. I called Simply Switch who took my deatils and said someone would call me. No call received. A couple of days later I called again and was told the details were sent on 09.07.14. Called the supplier again, still record of me. I am going to use a different switching company and hope that the deal I thought I had taken out is still available. Avoid. I requested
	luci5 \| 15 Jul 2014 Report Abuse
	Very bad service, After choosing them to switch with, I've heard nothing from them or my suppliers, they have taken my bank details and after two months I called after waiting for ages on the phone the phone diverted to the reception of the small business centre they used and she put me through. Promised call backs, again and again. Now the chosen tariff is no longer available, so that has cost me money now, STAY WELL CLEAR unless you want to be messed around and kept in the dark for months and then have to start all over again.
	ianr123 \| 27 Jun 2014 Report Abuse
	Went through this website to change both fuels. I got an email confirming the switch. I dodn't hear anything for a couple of weeks. I rang simply switch and they said they'd look into it. Again nothing for days. I rang my new supplier and turns out no application was received. Ended up applying again over the phone. Simply switch are a complete waste of time.
	naasbhoy \| 03 May 2014 Report Abuse
	Don't bother - it's not worth it! Similar to other posters I used SimplySwitch to change energy providers. E-mail confirming completed application received and then nothing. Two weeks later I send an email, no reply. Two weeks after that I 'phone them, 'the person who is dealing with my email is on a break, it looks as if the switch did not take place, you will get a 'phone call back at a specified time', of course no callback. Now waiting for a reply to a follow up email.
	Mr_Ross \| 29 Apr 2014 Report Abuse
	As seems to be common with Simply Switch, several weeks after transaction occurred they declined cashback. I also have emails from them confirming and accepting switch! I would recommend using an alternate switching company as I have never had a problem before using Simply Switch.
	skippyjet \| 28 Apr 2014 Report Abuse
	I would like to echo what Tony Hetherington said. I had the same issue. 3 weeks ago I used Simply Switch to join British Gas and have the confirmation emails from them. After not hearing from British Gas, and after my current supplier stated they haven't received any instructions to move supply, I rang BG who had no record of any wish to join them. Forget about cashback as that would be an added bonus, what use is a website that switches your utility if it does nothing with the request??? Not only a waste of time but I am now going to spend an extra 3 weeks or so paying much higher prices after my fixed deal expires! Instead of saving money, it has cost me money!
	Garawa \| 25 Apr 2014 Report Abuse
	My cashback was declined for no reason. Very disappointed as there are many reputable energy swapping sites I could have used.
	ChristineJ \| 22 Apr 2014 Report Abuse
	Used SimplySwitch to switch providers. Filled out form, all approved fine; e-mail says that new company will contact me direct. 6 weeks on I've heard nothing, so ring new company for them to tell me the application has NOT gone through, a fault of SimplySwitch, however I can spend 15mins on the phone with them and go through all the details again (which I then did not have to hand). My experience of SimplySwitch; useless. In the most truest sense of the word; their service pointless, and only served to waste my time.
	tony_hetherington \| 03 Apr 2014 Report Abuse
	I used their energy switching service on 10th March and as of today have not heard a thing from them or my new energy provider. Have just tried calling Simply Switch and there was no answer on the 0800 number, after selecting option 2 (customer services) the phone just rang and rang. What makes it worse is that I entered my bank details while using their so called switching service... Stay well clear! Another word of warning, after using Simply Switch prepare to be inundated with phone calls from their parent company Money Expert trying to get you to fill out PPI claims, even when selecting not to be contacted by phone! Thanks
	wonneil \| 19 Mar 2014 Report Abuse

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