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when you shop with Sainsbury's Groceries

Sainsbury's Groceries Reviews

Reviews and experiences from TopCashback members who have shopped with Sainsbury's Groceries. Log in to review

Sainsbury's Groceries Reviews
	Inconsistent tracking and payment Sometimes tracks, sometimes doesn't, for no obvious reason. Claims can take months, sometimes paid, and sometimes declined unfairly and wrongly as supposedly 'not the final referrer'.
	TomCats \| 08 Nov 2025 Report Abuse
	Weekly shopping never tracks I have weekly shopping delivered but only once did I receive cashback. Cashback doesn't appear and when I raise it I just get "TopCashback was not seen as the final referrer of the purchase."
	dutchwolf \| 07 Nov 2025 Report Abuse
	Long standing customer Poor cash back service of late which it never use to be.
	172Rkite \| 07 Nov 2025 Report Abuse
	Excellent Always paid on time
	Louisemc10 \| 29 Oct 2025 Report Abuse
	No cash back When I log on to Sainsburys, TopCashback fails to activate. I shop weekly and this has been occuring since August 2025
	peterking696 \| 24 Oct 2025 Report Abuse
	Good! Shame they dont offer a bigger % like on the actual amount you spend on shopping!! Tracks fine.
	EmmaDeal1972 \| 24 Oct 2025 Report Abuse
	Great to get a bit back Doesn't always track due to cookies
	Benghazic \| 21 Oct 2025 Report Abuse
	Not Tracking Lately these orders have not been tracking. Having to raise a missing cashback claim is annoying and I find sometimes they are rejected by Topcashback which means they claim the money for themselves.
	SaintEx \| 20 Oct 2025 Report Abuse
	great easy to use , very happy
	AbbyGabby \| 14 Oct 2025 Report Abuse
	Slow to payout That’sit, slow to payout
	marian12 \| 14 Oct 2025 Report Abuse
	Still very poor First cashback tracked in 7 months! By coincidence, I was using a very old laptop, and also Sainsburys have reduced the cashback to 89p (from 93p). I will start to give them their stars back once they start to clear the backlog of claims (19 at the moment, every other order for the last 7 months).
	Dave0564 \| 12 Oct 2025 Report Abuse
	Sainsbury’s don’t pay out Did online grocery shop and it is down s payable but no payout given on £85 shop. Will use Tesco in future
	Watership \| 12 Oct 2025 Report Abuse
	Never tracks Used to work fine, now never tracks, and requires every claim to be manually raised, plus expect you to give an amount less VAT, even though it's not even split out on the receipts. Very disappointed in Sainsbury's doing everything they can to avoid paying - what's the point of offering it if you never honour it?
	siddo78 \| 10 Oct 2025 Report Abuse
	Pathetic Sadly every week without fail cashback does not track.
	davebodle \| 08 Oct 2025 Report Abuse
	Nothing tracking for the last 6 months Sainsbury's used to be reliable cashback but as of the last six months nothing has been tracking. I've reported these issues and they are all "with the retailer". So as well as not getting any cashback I'm also wasting my time reporting into the void.
	hayhurst \| 07 Oct 2025 Report Abuse
	i have struggled several times to get my cashback from sainsburys sainsburys has often come up as a 0.00 payment which i have had to chase taking several months to be able to claim.
	Maceymoo354 \| 06 Oct 2025 Report Abuse
	Suddenly no cashback received Cashback from Sainsbury's never can be seen under my purchases until I intervene. Topcashback themselves have been very good at recovering any cashback but it does take me to make a complaint. I make a purchase each week through topcashback for Sainsbury's Groceries and Sainsbury's state they will give generally between £1.00 and £1.50. So where is my money Sainsbury's?
	billpan \| 02 Oct 2025 Report Abuse
	Very haphazard They don’t always pay out
	Gobbledegook \| 24 Sep 2025 Report Abuse
	Great to get a bit back Always good for a few quid
	Benghazic \| 19 Sep 2025 Report Abuse
	Quick Payout Never had an issue
	jj_roberts \| 05 Sep 2025 Report Abuse
	Always pays out So far so good, excellent at paying out, and in a timely fashion
	H0lly \| 01 Sep 2025 Report Abuse
	Awful... zero stars if it were possible A new online customer. My order failed to track, having to submit manual claims minus VAT, how in the World is a customer expected to work that out from their receipt when nothing is highlighted for VAT? Never had this with any other online supermarket/retailer. This company seem to be doing everything they can to make it difficult/impossible for customers making genuine purchases to get their legitimate cashback. Shocking service. 1st online order is also going to be the last with them.
	indyjes \| 01 Sep 2025 Report Abuse
	Great to get a bit back Great to get a bit back
	Benghazic \| 18 Aug 2025 Report Abuse
	never paid yet always clear cookies etc but have yet to get the cashback ,on many shops seems pointless to try !!
	vaL8 \| 14 Aug 2025 Report Abuse
	Rarely tracks and never pays out Transactions very rarely track, and for how little you get back it never feels worth the hassle of submitting a claim. On the rare occasion that it does track, it always gets rejected anyway. Completely pointless them being on this platform!
	Kiki117 \| 04 Aug 2025 Report Abuse

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