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Ocado Reviews

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Reviews and experiences from TopCashback members who have shopped with Ocado. Review this merchant

Ocado Reviews
	Cashback tracked quickly, customer service somewhat lacking in my opinion
	dabbit \| 20 Apr 2012 Report Abuse
	Cashback showed within a few hours then after deliverd went to £0.00 They don't pay you the cashback.So as they are dishonest i will not use again.
	vr6man \| 14 Feb 2012 Report Abuse
	they made an excuse that they couldnt link the transaction directly to TCB as they dont want to pay, they have done it with few of my friends too though we all linked to Ocado site straight from TCB. they are just not good enough to honour their cash back deal. i wont shop with them online any more..
	\| 06 Feb 2012 Report Abuse
	Tracked quickly but at £0, and it refused to let me use the new customer offer of £20 off a £80 or more shop, so fairly disappointing really. TCB have failed to follow up.
	naboothatswho \| 16 Nov 2011 Report Abuse
	It appears the service is not available in the West End of Glasgow, having got very excited about the offer I could not register as Ocado do not deliver to where I live - please expand your delivery area, thank you.
	\| 01 Oct 2011 Report Abuse
	Declined without a reason Initially untracked, and then declined without a reason after contacting CS and posted
	eddisonlee \| 15 May 2024 Report Abuse
	Declined cashback I followed all t's & C's but cashback was rejected. Waited months for this too!
	Ladykell1 \| 02 May 2024 Report Abuse
	Rules followed, cashback rejected Even though I followed all terms and conditions, cashback was rejected after tracking. Won't be using Ocado again.
	Member12117224355327 \| 30 Apr 2024 Report Abuse
	T&Cs 25% off first shop! but so many exclusions only discounted £9 off a £100 shop. Won't bother with a second shop
	stiffto \| 19 Apr 2024 Report Abuse
	declined Declined my cash back and I met all the criteria
	Hels_101 \| 13 Apr 2024 Report Abuse
	No more cashback for regulars declines cashback when you applies says 4.25 for existing customers however if u see fine print at bottom says no cashback after 5th purchase please mention this clearly on top and not hidden in T&Cs .Clickbait much!
	staceyd \| 11 Apr 2024 Report Abuse
	Cashback has been declined by the retailer Cashback has been declined by the retailer
	lara_fry \| 09 Apr 2024 Report Abuse
	Waste of everyone's time and effort Missing transaction claim returned as "Non commissionable". Been doing this long enough to follow the rules to get cashback. I think they're using returned bags as a reason to not pay out. What a waste of time.
	SQUIDGE \| 01 Mar 2024 Report Abuse
	Really misleading cashback limit This retailer only provides cashback upto the first 6 shops. After which all subsequent cashback is declined. It doesn't mention this anywhere on the site. I would've taken my business elsewhere if I'd have known.
	Jayeshdave \| 28 Feb 2024 Report Abuse
	NO CASHBACK Followed the correct procedure and was told purchase was "non-commissionable". Silly reasons given. Looking at the feedback on TCB it appears that Ocado only give cashback to new customers as there are loads of complaints here... Not pleased.
	siena1910 \| 25 Feb 2024 Report Abuse
	Cashback declined as 'non commisionable' Given a list of suggestions as to why this could be, none of which applied to my purchase. Very annoying when the only reason I did an Ocado shop was because of the cashback offered.
	31Devonish \| 22 Feb 2024 Report Abuse
	Waste of time Purchased on at least 5 separate occasions as a new customer and they declined all the cashback amounts. Don't expect to get anything.
	jazzyb88 \| 16 Feb 2024 Report Abuse
	had 3 transactions declined! had 3 transactions declined when I have done nothing wrong and went through TCB! Will not use again as Ocado is a rip off anyway, only used for the free delivery for 3 months!
	SamskiB \| 14 Feb 2024 Report Abuse
	Slow to pay, problems claiming, cashback only for new customers, not loyal. Frequently use Ocado. Disappointed as I have only been able to submit first two claims due then the option to choose date on claim page won't work. Those two claims go back four months but still no response from retailer. Another point is they only reward new customers, not loyalty which is never a good thing in my book.
	Spongie \| 10 Feb 2024 Report Abuse
	Cashback is never paid I frequently shop with Ocado. The majority of the time the cashback doesn't even register in my account, and the times that it does it's payable as £0.00. Lodging a claim doesn't work as I get an error message that claims can't be lodged with this merchant. I managed to get cashback from one purchase by contacting CashBack customer service and they manually added it for me. Seems to be an inherent problem with Ocado.
	Vithikazi \| 07 Oct 2023 Report Abuse
	Never receieve cashback I have used Top Cashback three times with Ocado and have never recieved the cashback. I have lodged dispute but nothing seems to happen.
	saliallister \| 26 Sep 2023 Report Abuse
	You got 0 from them on topcashback. Ridiculous. On topcashback it says ocado Existing Customer can get Exclusive Offer 6% topcashback. But my every orders got 0, they declined all my submission. Ridiculous.
	michaeltang \| 21 Sep 2023 Report Abuse
	Did not give cashback Two bills one over £100 I can't remember what cashback they must have been offering, anyway months later haven't rejected but have authorised £0.00. I don't understand why retailers join this programme if they don't want to pay the cashback.
	JJM28 \| 17 Sep 2023 Report Abuse
	Awful Never tracks properly and they never pay out.
	gdretailers \| 14 Sep 2023 Report Abuse
	ITS A JOKE. CASHBACK IS ALWAYS DECLINED, SO WHAT IS THE POINT IN OFFERING IT
	TURBOTED \| 12 Sep 2023 Report Abuse

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