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Ocado Reviews

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Reviews and experiences from TopCashback members who have shopped with Ocado. Review this merchant

Ocado Reviews
	Never shopped with Ocado before but was very impressed with the service and quality of food - recommended. However I was really disappointed when, after tracking and confirming in record time it went to payable as £0.00. Not very impressed, played the game to the letter and still lost out!
	\| 04 Jul 2011 Report Abuse
	Not tracked and slow response Purchase late November not tracked. Only found this out late February, and made an untracked purchase claim. It has still taken two months more for it to become payable. This seems to be the norm for every purchase with every retailer (with one exception).
	robinhughes \| 01 May 2024 Report Abuse
	very slow cashback New customer starting their online delivery. Tracking is quick and accurate but payable cycle is 13 weeks?! Will see what would happen.
	Jqm \| 01 Mar 2024 Report Abuse
	Never give any cutback and delivery is so high!
	Nishma5 \| 05 Feb 2017 Report Abuse
	Not competitive enougth
	POPSICLES \| 11 Oct 2016 Report Abuse
	Tracked at £6.30 then went to 0,00 won't be using again.
	leedsowl \| 20 Jan 2015 Report Abuse
	Great delivery etc but cash back has not been payed on 2 accounts i have mine and the wifes..........Not impressed
	tommytucker2008 \| 01 Dec 2014 Report Abuse
	Cashback declined due to 'Voucher code used'...but the site says 'Use these voucher codes and still get cashback for a double saving'...
	bluemello \| 01 Dec 2014 Report Abuse
	Cashback initially tracked but went down to 0. Just like others have said. It's probably a good idea to look at the recent reviews of the merchant as Topcashback shows the top reviews at the top by default.
	bola3935 \| 25 Oct 2014 Report Abuse
	Cashback tracked initially, then went down to zero. Tried claiming it a second time, no joy.
	fmmendo \| 23 Oct 2014 Report Abuse
	Cashback not logged. manual claim made. it was later refused due to terms and conditions not met.....? to me that sounds like you have met terms and conditions so therefore we aint giving you cashback cause its to much money to offer in the first place, it was just used to hook and line you in. Waste of time not worth the disappoint of having £6+ refused. Wont even shop with them anymore. The whole point of shopping with other supermarket providers is to save a buck and to know you've had a good deal.
	Kane1980 \| 14 May 2014 Report Abuse
	Placed an order and tracked back ok, But after a few weeks went to £0.00. be warned.
	huang88 \| 30 Mar 2014 Report Abuse
	I used the topcashback link to order my first shop with Ocado. I found the whole experience very good, it offered a great delivery service. However after waiting since July for my missing cashback, I have now been told that it has been declined due to me 'using another marketing channel'. I ordered it using the link from top cashback, therefore am disappointed with the cashback service.
	FAYEPAPINI \| 24 Nov 2013 Report Abuse
	Declined cash back due to invalid claim, although the purchase met the requirements. Another £6.00 lost because the company doesn't want to pay out!
	AQRoss \| 01 Nov 2013 Report Abuse
	Cashback tracked initially and then was declined by Ocado. I lodged a claim which resulted in "transaction has been identified as having gone on to use a different voucher from one of the merchants other marketing channels". I queried that as I clicked through from Topcashback , nowhere else and the response was " you intentionally or knowingly went through another channel. It usually means that something else has been recorded as being the referrer of your transaction. This does not even necessarily mean another cashback site, it can be anything from a search engine to a voucher code to a pop up window or anything like this." Not impressed!!! Also had problems with lots of items in my shop - will not use again.
	SylviaShearan \| 16 Sep 2013 Report Abuse
	Tracked quickly and then changed to £0. I dont know why .
	deepdaleducky \| 27 Aug 2013 Report Abuse
	Declined cash back with no reason given. Disgusted wont be using them again. Delivery was late too.
	jomo15 \| 20 Jul 2013 Report Abuse
	Again, another person with cashback declined for no reason. Ocado shouldn't be allowed on here!
	\| 13 Jun 2013 Report Abuse
	Cashback cancelled, even though all codes used were correct, will lodge claim. Will not shop with ocado again unless sorted, shame too as the delivery driver was so helpful and polite.
	Sneakabokin80 \| 14 May 2013 Report Abuse
	Cash back declined by Ocado as a new customer very disappointing what a waste of time!
	vickyking \| 11 Mar 2013 Report Abuse
	As others have said, cashback tracked quickly but then declined- missing claim lodged. Won't shop with them again due to this
	skisoph86 \| 11 Feb 2013 Report Abuse
	"New Customer" cashback offer tracked initially and then declined a month later after a £250 spend. Wouldn't use this merchant if you are counting on receiving the cashback....
	sarahsro \| 10 Dec 2012 Report Abuse
	Tracked quickly, but then withdrew the payment within a couple of weeks. Don't know why. As a new customer I expected the cashback advetised (£8.10). Have lodged a claim. They keep sending emails with further offers. Will NOT be using them again!
	JROSH56 \| 18 Nov 2012 Report Abuse
	Very disappointing, originally tacked at promotional rate of £6 but then changed to £0 for no apparent reason. I'm surprised at Ocado - normally I'd rate their service butu don't use for cashback, it doesn't work.
	HayleyDB \| 19 Jun 2012 Report Abuse
	Terrible - after initial tracking cashback went to 0, for no apparent reason. Had to submit missing cashback claim. Will not use again.
	ajkitteh \| 11 Jun 2012 Report Abuse

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