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Get up to 3% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 3% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
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Excellent company, caring and considerate, and one of the best cruise experiences we have had!
  gordon81777 | 25 May 2020 Report Abuse
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Got the cash back eventually, but don’t hold your breath!
  lynnemharrison | 13 May 2020 Report Abuse
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Excellent, fast paying
  Vallloyd | 11 May 2020 Report Abuse
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horrendous - they offered 2% but, after 10 months, have only paid me 1%
  sueell | 06 May 2020 Report Abuse
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Have been waiting months for cashback and now Tui have refused to pay and no reason given. Terrible company would not use again.
  SHR2019 | 01 May 2020 Report Abuse
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Extremely slow, booked holiday in December, eventually had cashback April.
  Libby_Williams_ | 25 Apr 2020 Report Abuse
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we still waiting from january for cashback -is over 12 weeks and nothing,poor experience .
  Andy1278 | 05 Apr 2020 Report Abuse
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Defiantly a good incentive to use TUI.
  keith1000 | 19 Mar 2020 Report Abuse
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3 years and still only recieved a quarter of the advertised amount. Dispicable!
  catherinelv | 29 Feb 2020 Report Abuse
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Still waiting 3 months later, everything recorded correctly sent a claim and numerous nudges but nothing. Don't bank on getting anything from them - jet2 on the other hand have already paid out their cashback which was processed on the same day.
  Pete_Lumsden | 24 Feb 2020 Report Abuse
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i have a claim from 2018 still not paid. untrustworthy
  n1cster | 14 Feb 2020 Report Abuse
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I booked a cruise 29/10 and went over Christmas and am still waiting for my top cashback
  Foxy1972 | 09 Feb 2020 Report Abuse
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Flights booked and paid for on 23.9.19 but still no cashback received. Do not expect cashback with this merchant.
  chriwest | 27 Jan 2020 Report Abuse
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TUI refused to pay cashback although I know that I definitely booked through the Topcashback website. They maintained that their monitoring system indicated otherwise, so there was nothing further that could be done. I’ve used Topcashback successfully before for Tui but it’s always taken ages for them to pay, usually after the holiday. This last incident leaves a bad taste, especially as the company almost has the monopoly of the market for package holidays.
  Florence77 | 21 Jan 2020 Report Abuse
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Successfully tracked and paid out as soon as we had made the first installment
  codge90 | 14 Jan 2020 Report Abuse
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Cashback received as expected
  Nicki19 | 06 Jan 2020 Report Abuse
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I`m very satisfied with the customer service team
  AngelaSa | 23 Dec 2019 Report Abuse
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Thanks very much I will continue to book my holidays through topcashback
  Brownbear3234 | 18 Dec 2019 Report Abuse
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had to lodge a missing cashback claim then refused the claim for £5 back on a £1,600+ holiday. Lets hope the holiday is better than the impression of being penny pinching they have left me thinking...only left one star as feedback doesnt allow no stars!!
  ginh599 | 16 Dec 2019 Report Abuse
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So easy to earn cash back, didnt wait long for the payment either.
  gilly1980 | 15 Dec 2019 Report Abuse
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Don't bother it will not track on bigger sum
  agama22 | 14 Dec 2019 Report Abuse
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After 11 months Tui have paid the correct cashback amount thanks to tab.
  AKS356 | 11 Dec 2019 Report Abuse
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Fast paying for the basic amount but incorrectly tracked without including the stated bonus for holidays to Greece and now 5 months later still no response in terms of the additional amount.
  JDWilliams2016 | 06 Dec 2019 Report Abuse
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Cashback amount was far below that stated and still waiting for a response after over 10 months.
  Groomy69 | 04 Dec 2019 Report Abuse
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Trouble free, speedy cashback.
  Helsby55 | 26 Nov 2019 Report Abuse
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