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Get up to 3% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 3% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
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Takes time but always pays!
I've booked twice through TUI and it's paid both times! Takes a long time to come through - about 3 months after returning from holiday.
  danielle_j94 | 26 Jul 2026 Report Abuse
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Average experience overall
The holiday booking was simple and the holiday itself was okay, but customer support can be quite slow to respond. Cashback also took a long time to track and approve
  James176543245 | 24 Jul 2026 Report Abuse
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No cashback
Cashback declined. Went through correct link, no point in using
  walster379 | 21 Jul 2026 Report Abuse
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It’s insane that everybody is not using TopCashback
I’ve been using TopCashback for two years now, and if I buy anything of value, I always see if it’s available through TopCashback, and 90% of the time it is I just got nearly £100 back on a holiday we booked at the beginning of the year we were in Mexico and it was just eight grand holiday so people might think what You only got £100 back but I literally did nothing to receive that money just booked my holiday via the app and the best thing about it is I actually forgot about it and then todayit informed me that my money was ready to be withdrawn right at the time when I needed it the most. HAPPY DAYS. I think I’ve earned about £1500 in the last two years just by buying my Christmas presents and birthday presents via their rep holidays car insurance so if you are not a member then sign up
  delvin75 | 11 Jul 2026 Report Abuse
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Have to chase these
On more occasions than not I have had to file a claim for cashback with TUI as they have not recognised bookings automatically- have been paid once in the system but can go unnoticed if your not checking up
  Charlie Brown 13 | 09 Jul 2026 Report Abuse
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Cashback paid out
Tracked and paid out correct amount within a few weeks of returning from holiday thanks Tui & TCB
  Demije | 09 Jul 2026 Report Abuse
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Was paid out really quickly.
It said this would be paid out 12 weeks after the holiday but i'm home just over 3 weeks and it paid already. Really happy.
  babs1058 | 08 Jul 2026 Report Abuse
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Paid out again successfully
TUI has paid out again. Usually does. Rather good. Thanks for the cashback and the great holiday.
  carobinson3 | 08 Jul 2026 Report Abuse
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Paid as expected
Cash received within the stated timeframe
  Lorenzo64 | 26 Jun 2026 Report Abuse
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Cashback on holiday?
I have never received cashback from Tui without starting a missing cashback claim. My daughter has the same problem and she has a completely different system to me. I am just about to start two more missing cashbacks from Tui.
  Gemsky | 22 Jun 2026 Report Abuse
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Disgrace
Despite clicking through TopCashback and spending £5.5k on holiday the cashback didn’t track, I was told some nonsense about cookies, sounds to me me like they are trying to avoid paying out genuine claims. Avoid!
  JG72 | 13 Jun 2026 Report Abuse
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Slow to pay out
Took too long to pay cashback
  Meds2024 | 11 Jun 2026 Report Abuse
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Earning cashback is quick and easy.
The retailer pays a small commission to the cashback platform for sending them a customer. The platform then shares part of that commission with you as cashback. This usually shows up as “pending” first, then becomes “confirmed” after returns/returns windows close.
  Abosede Ayodele | 17 May 2026 Report Abuse
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Dominican Republic holiday 2026
Premium classs holiday with Tui in the Dominican then received the cash back 12 weeks later.
  Bheal | 16 May 2026 Report Abuse
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Well worth the wait
Tui paid up promptly once we returned from holiday. We received over £70 which is well worth waiting for.
  catfish_2 | 29 Apr 2026 Report Abuse
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Decent holiday, slow cashback
The holiday was fine and everything went according to plan, but the cashback process is incredibly slow. It stayed pending for months and required a lot of patience.
  Ben1902 | 28 Apr 2026 Report Abuse
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Could be faster to pay….
Tracks well, understood why no payout until after travel date (in case of cancellation etc.) but still takes 12-15 weeks after that - could pay out quicker after travel date….
  JimHuk | 18 Apr 2026 Report Abuse
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1 year delay for Cashback!
On this occasion I had to wait over 1 year for cashback!
  blackpool1 | 15 Apr 2026 Report Abuse
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cashback
Terrible retailer to get cashback from. I still have a case outstanding from march 2024 not payed. If it wasn't for the topcashback staff I wouldn't have seen a penny
  get in your bike | 12 Mar 2026 Report Abuse
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Slow cashback
The holiday with TUI was booked in April 2025 - I have only just received the cashback in March 2026 - really, really slow.
  bgbland | 12 Mar 2026 Report Abuse
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Cashback paid out.
Thanks to Top Cashabck and Tui for my cashback payment.
  Ripleycm | 10 Mar 2026 Report Abuse
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Paid out very quickly
TUI paid out rather quickly this time, last time, took a lot longer. Thanks TUI and Topcashback!
  carobinson3 | 08 Mar 2026 Report Abuse
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Any old excuse
Our records don’t show Topcashback as the final referring website. No right of reply. No access to records. No transparency. No morality. No more custom!
  ainswsi | 03 Mar 2026 Report Abuse
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Always declines!
Been on 5/6 TUI holidays and it’s only paid out once! Always have to lodge a claim and always waits until you have been on the holiday, then declines
  Lauzie5 | 22 Feb 2026 Report Abuse
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Always paid
Used TUI & Marella over many holidays and cruises always paid cash back with about a 10 week wait after you had your holiday ,.
  Broch Loon | 21 Feb 2026 Report Abuse
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