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Get up to 2% of your purchase back when you shop with TUI Join TopCashback Free
Get up to 2% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
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Any old excuse
Our records don’t show Topcashback as the final referring website. No right of reply. No access to records. No transparency. No morality. No more custom!
  ainswsi | 03 Mar 2026 Report Abuse
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Always declines!
Been on 5/6 TUI holidays and it’s only paid out once! Always have to lodge a claim and always waits until you have been on the holiday, then declines
  Lauzie5 | 22 Feb 2026 Report Abuse
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Always paid
Used TUI & Marella over many holidays and cruises always paid cash back with about a 10 week wait after you had your holiday ,.
  Broch Loon | 21 Feb 2026 Report Abuse
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Marella
paid out from Marella cruise no problem
  keithvision | 18 Feb 2026 Report Abuse
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Actually got cashback from TUI
A pleasant surprise, usually TUI decline especially when offering 10% Cashback. Actually got I think it was 2% cashback 9 months after booking and 4 weeks after return from holiday. Great to get something ??
  Shirley_Townsend | 10 Feb 2026 Report Abuse
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very slow
I have more than one amount of cashback pending. One being since July 2025. When I booked with tui, cashback was a consideration. I am starting to feel a little missold, which is a shame
  andre laurent | 09 Feb 2026 Report Abuse
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It is almost definitely a scam from TUIs side
I followed all the guidelines, but supposedly Top cashback wasn't the final referrer from TUI. Literally couldn't have been anyone else! seems like this is the normal response.
  nickmullis | 28 Jan 2026 Report Abuse
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Crap as in everything else Tui !
8 months after the booking and 2 months after the holiday - still not confirmed! Doesn’t surprise me after the holiday disaster with them and how they handled that! Worse than a chocolate teapot! Top cash back Customer service were great and got it sorted ??
  Berni Simpson | 19 Jan 2026 Report Abuse
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Don't bank on it!
The claim has been rejected on the basis that I was “not the last referrer”, which is an easy assertion for the supplier to make but impossible to challenge without any detail as to who this supposed “last referrer” was. I use TopCashback regularly and am fully aware of the common pitfalls that can invalidate a claim. As standard practice, I open a clean browser session, clear cookies and cache, and complete the entire journey through the referral link directly to payment. Given this, I would have serious reservations about relying on the integrity or transparency of this company’s referral tracking scheme in future.
  GuyD | 22 Dec 2025 Report Abuse
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Buyer beware...
Multiple times been rejected as not being the last referer which is incorrect. Seems TUI wants to avoid paying big cashbacks for some reason. Wouldn't hold out much hope if you haven't jumped through all the hoops they'll say you didn't do. But good luck for those who do.
  idpike | 22 Dec 2025 Report Abuse
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Hopeless
2 years on - should have received £155 but still chasing. Not happy
  GTG150 | 15 Dec 2025 Report Abuse
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TUI A Great Company to Deal With!
TUI are a reliable cashback company, so much so that I have stopped using their direct competitor who only offers a very meager cashback percentage and sometimes refuses to pay.
  Gomikey | 14 Dec 2025 Report Abuse
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Once the holiday had taken place the cashback was swift
Very fast payout of my cash back once the holiday had taken place
  HannahKerrison | 09 Dec 2025 Report Abuse
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Once the holiday had taken place the cashback was swift
Very fast payout of my cash back once the holiday had taken place
  HannahKerrison | 09 Dec 2025 Report Abuse
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TUI paid out
TUI paid out on two transactions again, tend to be rather good at paying out as long as it tracks. Thanks TUI and TCB!
  carobinson3 | 09 Dec 2025 Report Abuse
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Perfect
Easy process. Cash back paid within about 3months. Nice bonus in time for Christmas
  Member546994149253 | 08 Dec 2025 Report Abuse
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Easy transaction
Very good incentive. Straightforward and excellent service. Brilliant.
  krommerider | 08 Dec 2025 Report Abuse
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10%
Family holiday with over£1000 in cashback,can't grumble.
  cliff1258 | 17 Nov 2025 Report Abuse
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Don't bother unless you're booking on very first click through
Won't pay out unless you've booked on the first click through.
  yubb3h | 10 Nov 2025 Report Abuse
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Good company
No problems with this one
  Benghazic | 09 Nov 2025 Report Abuse
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Won't pay out
Don't bother - dont pay out - con
  Swinchester | 08 Nov 2025 Report Abuse
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Took four weeks and was less than advertised
Took four weeks and was less than advertised
  trd102 | 08 Nov 2025 Report Abuse
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Won’t pay out
I went through TopCashback to book my package holiday with Tui. They have refused cashback as said they weren’t the final referrer. That’s a lie. I’ve now lost out on over £100 when I spent £6500 with Tui. Won’t book with them again
  dunks | 05 Nov 2025 Report Abuse
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Be oprepared to wait for payout or not get it at all
First booking tracked and then refunsed to pay out. 2nd booking 6monts for payout. Chsing 3rd booking now been told pay out 42 weeks - ridiculous overe 10 month, holiday booked 2 year back and taken in June 25
  GTG150 | 30 Oct 2025 Report Abuse
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TUI , through Cashback the only GoTo site for our holidays
Using Cashback , keep looking for TUI deals....book it quick... EASY
  BrianZ | 27 Oct 2025 Report Abuse
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