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when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
	Slow to pay cashback Booked holiday in October 2023 through cashback & still waiting nearly 5 months later for pay out......
	drowland \| 27 Feb 2024 Report Abuse
	QUICK to agknowledgement Thank you for the quick acknowledgement, I am a returning customer for many years
	Aussiepom1 \| 14 Feb 2024 Report Abuse
	Do not trust TUI - they will NOT pay out Despite clearing cookies and changing my IP address, I clicked through to Tui from TCB. Guess what, it didn't track and so I made a claim. TCB confirmed that I clicked through from them but TUI declined because somehow - God knows how - they believe I did not click through from TCB. This is dishonest behaviour and you have no right of appeal. Avoid Tui. This is not the first time that I have had this happen to me.
	dac47 \| 09 Feb 2024 Report Abuse
	Hardly ever tracks then declined Never had straight forward tracking and payment from them. Either doesn't track and claim declines or if i claim and it gets sorted takes forever to pay up and topcashback end up sorting. Will try avoid now.
	lisavb \| 30 Jan 2024 Report Abuse
	Didnt pay out Used TUI for holiday in 2023 via Topcashback, they said it didn't track. Waste of time submitting a claim. They lost must custom on this years holiday because of it and will in the future.
	grantos457 \| 28 Jan 2024 Report Abuse
	Not happy Not happy with TUI. We booked a cruise with them after being tempted with there offer of 4 percent but when it was supposedly tracked by TC it was only 2 percent. Which means we were £100 short so am absolutely disgusted with them
	alancookeuk \| 25 Jan 2024 Report Abuse
	Paid out on this occasion. Didn’t pay out on the last transaction, but paid out in full this time so wanted to leave a positive review since I left a negative review last time.
	carobinson3 \| 22 Jan 2024 Report Abuse
	TUI never paid out Booked 2 holz towards the end of 2022, cost around £6000. I went through TopCashback as everyone usually always pays out, I don’t mind waiting as it can be a nice bit of extra cash. This has been ongoing for over a year now yet TUI wouldn’t pay & refuse to say why. We book with them in good faith & they should not be able to get away with this, it’s dishonest.
	DUKE61 \| 09 Jan 2024 Report Abuse
	Don't bother as they won't pay Can't give 0 stars. Scammed out of cashback - they said TCB was not the last click to their site despite proof from me it was. They don't care. Just lost a £60k booking (large family anniversary trip) due to this as a point of principle.
	gizzard \| 03 Jan 2024 Report Abuse
	Denied Cashback Rejected cashback claim of nearly £200. Predicted this would be the outcome and despite have evidence to prove the purchase was made after going through TCB. Had to wait 5 months only for them to reject it.
	Member1180517382205 \| 20 Dec 2023 Report Abuse
	Non payments I still haven't had cashback back for a holiday in July 2023.
	steelers \| 18 Dec 2023 Report Abuse
	Cashback declined - what a surprise! After months of chasing, cashback refused as TCB not identified as the last referrer! Screenshots taken at every step of the booking process but no link according to them! Be nice to see a positive outcome in the reviews but not this time! Strange how it always seems to happen when there is quite a substantial payment due!
	hmy001 \| 13 Dec 2023 Report Abuse
	I feel like I've been scammed Booked our break at the end of January because of the cashback offer, and made sure I followed the proper protocol to get the cashback. The cashback didn't track properly so I raised a claim. TUI didn't reply for 10 months(!!!) and they rejected my claim - I feel like I've been scammed honestly as the whole reason I booked with TUI was because of the cashback offer. It's absolutely disgusting!
	nicci_c \| 07 Dec 2023 Report Abuse
	Never again Shame I can’t give it zero. Cash back never tracked, holiday ruined by not having our luggage the whole time and TUI not helpful in the slightest. Complaint is still ongoing and we went in July 2023! Will never used them again! also declined my missing cashback claim. What a joke!
	PaulinaB \| 05 Dec 2023 Report Abuse
	Disappointed Ten months after booking my holiday and cashback not even tracking, my missing cashback claim has been refused. And to add insult to injury, I caught Covid on the outgoing flight!
	fran2112 \| 04 Dec 2023 Report Abuse
	Liars who refuse cashback claims TUI have turned the cashback claim down saying the booking was not made via TCB, which is utter lies as everything I but goes via TCB. £12k holiday and they weasel out of £100 cashback. They've just lost a 2024 booking for £15k. AVOID
	gizzard \| 04 Dec 2023 Report Abuse
	Great holiday, but cashback still not processed after almost 8 months Went on holiday in April to Egypt with family for the first time. Had a great time. The only issue is my cashback earned via this site has still not moved to payable status after 9 months. My order ID is 19292764.
	G3AR1986 \| 28 Nov 2023 Report Abuse
	Cashback did not track Cashback did not track so they refused to pay - wasn't expecting a huge amount but would have been nice given we spent a lot on the holiday.
	emsieuk \| 26 Nov 2023 Report Abuse
	Fast payout Fast payout after paying balance
	mark_mackey \| 22 Nov 2023 Report Abuse
	Was Great but going down hill Getting Cash back from this retailer used to be easy, straightforward and enjoyable. But in recent year or three and especially lately, the effort to get your cash back from legitimate claims, is getting harder and harder. Top cash back tells me that it is all the retailers fault so I must believe them but, the obstacles put in the way of paying out these claims, do not always seem to be down to just the retailers. Some claims I make, never show up on the TCB site, until I write in and ask why. Other claims that are legit, Get turned down or declined - at first and then I have to push the legitamacy of the claim to get it paid out, once nearly 3 years after the initial claim
	John No1 \| 20 Nov 2023 Report Abuse
	Tracked correctly and paid quickly Bought a holiday, cashback was a smallish amount but worth the 5 minutes. Simple process.
	Cragglle \| 16 Nov 2023 Report Abuse
	Dont bother, shouldnt be on the system I see why they dont payout until you have flown, however for them not to payout for 3 months after and only after you have made 2 complaints is a disgrace. TUI should not be on this system if they choose not to payout - simple.
	mandys106 \| 16 Nov 2023 Report Abuse
	4 Months still waiting I got a good discount but it didn;t track and almost 5 months later still waiting.
	GunSmokeJP \| 16 Nov 2023 Report Abuse
	Waited for 7 months my claim still in pending with TUI Great holiday but my cashback track was unsuccessful, so I have to submit a manual claim. It's been SEVEN months, and it still shows waiting for the retailer! Absolutely NONSENSE!!!
	bohunt \| 15 Nov 2023 Report Abuse
	TUI is terrible at paying & when it does it’s not the amount as advertised TUI is terrible at paying & when it does it’s not the amount as advertised. The only way I received some of the cash was because I reported the issue to Top Cashback who was very quick to obtain some of the cash as advertised. My overall impression of TUI and the advertised cash back is awful.
	Henry283 \| 13 Nov 2023 Report Abuse

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